Ideas

masonwilson1212's avatar
masonwilson1212
New Spectator
13 days ago
Status:
Under Investigation

[XB/PS] Can't Claim event rewards/Connect to gallery/No Gallery

When I go to claim the rewards it says that I must be connected to the internet. I am connected to the internet and I've checked the settings and everything else. I should be able to claim them but n...
never cc or mods
playstation
time limited events
xbox
KourtniCaudel's avatar
KourtniCaudel
Seasoned Newcomer
11 days ago

I've checked my internet connection multiple times and I'm connected but cannot claim any of the items starting with the Wooden Throne, I get a pop-up saying to reconnect to the internet to save event progress. I have the points to redeem several items but the game thinks I'm playing offline when I'm not.

  • Kym1993's avatar
    Kym1993
    New Spectator
    11 days ago

    Im getting the same thing on playstation after I just updated!

  • Isha11's avatar
    Isha11
    Seasoned Newcomer
    11 days ago

    Same issue for me on xbox. 

  • RavensGirl77's avatar
    RavensGirl77
    Seasoned Newcomer
    11 days ago

    Same on Playstation as well

  • B0ssAngel's avatar
    B0ssAngel
    Rising Traveler
    11 days ago

    Same on PS5 

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Report bugs for The Sims 4 on PC, Mac, Playstation, and Xbox.Latest Activity: 10 days ago