Ideas

masonwilson1212's avatar
masonwilson1212
New Spectator
8 days ago
Status:
Under Investigation

[XB/PS] Can't Claim event rewards/Connect to gallery/No Gallery

When I go to claim the rewards it says that I must be connected to the internet. I am connected to the internet and I've checked the settings and everything else. I should be able to claim them but n...
never cc or mods
playstation
time limited events
xbox
DakotaMedsforth's avatar
DakotaMedsforth
Seasoned Newcomer
6 days ago

As I was trying to claim my items from the “Natures Calling” event it kept claiming “online connection required - please go online to save your event progress and receive rewards.” I play on XBSX. I have ultimate game pass (it’s current). I can look at the “sims gallery online” in the save I’m in and on the main menu. It’s only this that I have problems with. I also get my “sims delivery notification every hour no problem. 

Does anyone have any suggestions? 

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