Ideas

masonwilson1212's avatar
masonwilson1212
New Spectator
10 days ago
Status:
Under Investigation

[XB/PS] Can't Claim event rewards/Connect to gallery/No Gallery

When I go to claim the rewards it says that I must be connected to the internet. I am connected to the internet and I've checked the settings and everything else. I should be able to claim them but n...
never cc or mods
playstation
time limited events
xbox
perdonameeee's avatar
perdonameeee
Seasoned Newcomer
6 days ago

I'm an Xbox player with the most recent update (2.16.2.2300). I'm running into a problem where I cannot claim the rewards for week 4. It keeps saying I need to connect to the internet, but I am connected to the internet. In other games on my Xbox, there are no internet issues. I can't even claim the rewards from the home page. Not only that, I can't access the gallery.

About The Sims 4 Bug Reports

Report bugs for The Sims 4 on PC, Mac, Playstation, and Xbox.Latest Activity: 15 days ago