When I go to claim the rewards it says that I must be connected to the internet. I am connected to the internet and I've checked the settings and everything else. I should be able to claim them but n...
Ideas
On Xbox, newest updated version, will not let me claim rewards due to connection issue. However I have restarted my router, disconnected and reconnected my Xbox to the internet, (wireless and wired), have done the internet testing with my Xbox; my Xbox tell me my connection is great, but it still gives me this response when I try to claim them. Any other suggestions?!
If on PC from main screen, go to options, other, click on link EA account and accept user agreement. If on console, go to the EA website and log in, select linked accounts, accept new user agreement. Make sure to close the Sims completely, then restart and it will be working. It's all about accepting the new user agreement
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- EA_Cade12 months ago
Community Manager