Hey,
As I've seen with other PS5 Users, the sims 4 will keep repeating an error message* saying that my device is not connected to the internet, either when trying to claim the Natures Calling Event rewards or trying to access the Gallery (using the prompts on the home page, as there is no way to access the gallery in game)
I can confirm that this is not a connection issue with my device, as I am able to access the internet through other games, meaning this is likely a Sims 4 specific issue.
Please try fixing this, as there is no way we are able to collect the Nature's Calling Event Rewards, nor access the Gallery.
The same thing is happening to me, and it's very annoying. I can't claim any rewards...
Plataforma: PS5
Mensaje que aparece: “Online connection is required…”
Conexión: Internet funcionando y cuenta EA conectada.
Probé: Reiniciar juego y consola, sin resultado.
Fecha: 24/7/2025, Argentina
Community Manager
