Ideas

masonwilson1212's avatar
masonwilson1212
New Spectator
19 days ago
Status:
Under Investigation

[XB/PS] Can't Claim event rewards/Connect to gallery/No Gallery

When I go to claim the rewards it says that I must be connected to the internet. I am connected to the internet and I've checked the settings and everything else. I should be able to claim them but n...
never cc or mods
playstation
time limited events
xbox
Mannypetty27's avatar
Mannypetty27
New Spectator
6 days ago

I'm having trouble with Sims 4 on my PS5, it won't let me collect my rewards from this new events going on. It tells me I have to be online to collect and I'm indeed online and wifi 100% well connected, I've tried restarting the quests, restarting the whole game, I've tried everything I could think of but still nothing. If I could get help with it. Or if it's a bug could it be fixed by chance, id love to participate, and this isn't really cool to not. 

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