So when I open the gallery it works normally until I select a lot to view then I can't do anything at all. Can't close out, view images, or basically interact with the page in any capacity. I've done everything I could think of and every recommended course of action to fix it, so now I'm just assuming it's a bug due to the new update for the gallery. The game isn't frozen, I can move the cursor around, still hear music, etc. I genuinely cannot play right now because of it and will not be able to until it's fixed.
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Whenever clicking on anything in this "new and improved" gallery, the game soft locks me and I cannot do anything or even exit whatever gallery item I clicked on. Will say I don't own some packs when I do (dlc pop ups every time in the menu). Only way to solve this is by quitting the game completely. Can't use the gallery until this is fixed.
Having the exact same problem on Xbox One. It wouldn't be so annoying if you could back out of the screen instead of having to quit the app and try again. I really hope they fix this.
Similar situation on my end as well, only with households. Though, I haven't tried lots yet. It's really annoying because it soft locks you and you have to exit the app just to try again. I hope they fix it soon. If not it's pretty unplayable.
Same here I’m on Xbox Series S also it’s coming up I haven’t got the packs even though I have.
PS5 console here and the same thing happened. Just minutes after the update I opened the game and all lots and sims I saved in my library are unusable. The game tries to check for packs used to create households or builds and the loop of loading is infinite. The only way is to use PS button and close the game. It seems to not be happening with stuff saved after the update. I tried with fresh sims in cas when starting new game and I could place that sim just fine. But having all previous things become broken is completely unacceptable. I hope this will get fix very soon. Frankly imo hot fix is necessary.
Edit: forgot to mention also the option to search through CAS according to packs is not there anymore. It shows only one option which is base game. This update was something, not gonna lie!
After the update yesterday on Ps5 (console) whenever I go into gallery now and view my uploaded builds etc game freezes and nothing works
Since the update on consoles April 16th, the gallery freezes and can't play on my Xbox Series X. 😣
EA_SolaireCommunity Manager
Status changed:NewtoReviewedWhen i go into CAS to download my sim off the library the game just freezes & crashes. Has done this more than once, ive also hard reset nothing is helping.
Worked great last night. Xbox series X if that helps
mine is doing the same thing at first i could move around but now it’s just crashing after the freezes
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