Ideas

Clauxver's avatar
Clauxver
New Spectator
1 month ago
Status:
Fixed

[XB/PS] Can't interact with Gallery without force closing game

So when I open the gallery it works normally until I select a lot to view then I can't do anything at all. Can't close out, view images, or basically interact with the page in any capacity. I've done everything I could think of and every recommended course of action to fix it, so now I'm just assuming it's a bug due to the new update for the gallery. The game isn't frozen, I can move the cursor around, still hear music, etc. I genuinely cannot play right now because of it and will not be able to until it's fixed. 

91 Comments

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  • BrandiiNicolee's avatar
    BrandiiNicolee
    Seasoned Newcomer
    1 month ago

    I’m having the same problem! I assume it’s marketplace because my friend never purchased anything from marketplace and isn’t having this issue smh 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 month ago
    Status changed:
    Upcoming Fix
    to
    Fixed

    Fixed in update 1.123.80.1020/2.32

    Simmers using a controller reported that opening an upload while the Gallery was still populating would put the game into a soft lock requiring a restart. This should no longer happen.

    Please create a new bug report if you're still experiencing this. Thanks! 

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