Platform: Xbox
Game Version: Current 2026 Build
Packs Owned: none
Description of Issue:
I have just lost hours of progress on a Sim because of a game-breaking UI failure that has been reported for years and still hasn’t been fixed.
While in Create-A-Sim (CAS), the game suddenly stopped recognizing any controller input despite the controller being fully charged, synced, and functional at the system level.
The "Solutions" that failed:
Hard-wiring the controller via USB
Power-cycling/Re-syncing the controller
Using a second synced controller
Plugging in a USB Mouse to bypass the UI (The game ignored the mouse driver entirely).
The Result:
The game is still running in the background the Sim is breathing and blinking but because the input layer has completely crashed, I am locked out of the UI. I cannot save the Sim to my Library. I cannot click "Finish." I cannot even see the Sim’s face to take a reference photo because your broken pop-up is blocking the view.
why this is unacceptable:
This isn't a minor "oops" or a visual glitch. This is a destructive bug that actively wastes the player's time. How is a game that relies entirely on "creativity and building" allowed to have a bug that deletes hours of creative work without any way to recover it?
We shouldn't have to "Save to Library" every 5 minutes just to protect ourselves from your unstable UI. Fix the input-handling code for consoles. It is 2026, a controller disconnecting for a split second shouldn't result in a total loss of data.
