Ideas

masonwilson1212's avatar
masonwilson1212
New Spectator
8 days ago
Status:
Under Investigation

[XB/PS] Can't Claim event rewards/Connect to gallery/No Gallery

When I go to claim the rewards it says that I must be connected to the internet. I am connected to the internet and I've checked the settings and everything else. I should be able to claim them but n...
never cc or mods
playstation
time limited events
xbox
jasminewesson's avatar
jasminewesson
New Scout
28 days ago

Not sure if anyone else is having this problem, but on Xbox I’m currently not able to access the gallery and the usual settings for the gallery that are in the settings menu don’t show up either. I’m connected to the internet, so I know that’s not a problem.

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
27 days ago

Hi jasminewesson​ 

Are you getting a specific error message, or are you only seeing your library tab when you try to open the gallery? 

  • jasminewesson's avatar
    jasminewesson
    New Scout
    26 days ago

    I’m not having an error message, I just only see my library and nothing else.

  • OfficialBry2021's avatar
    OfficialBry2021
    Rising Novice
    2 days ago

    I'm also having this Problem too

About The Sims 4 Bug Reports

Report bugs for The Sims 4 on PC, Mac, Playstation, and Xbox.Latest Activity: 38 seconds ago