Ideas

masonwilson1212's avatar
masonwilson1212
New Spectator
8 days ago
Status:
Under Investigation

[XB/PS] Can't Claim event rewards/Connect to gallery/No Gallery

When I go to claim the rewards it says that I must be connected to the internet. I am connected to the internet and I've checked the settings and everything else. I should be able to claim them but n...
never cc or mods
playstation
time limited events
xbox
Spookycat760's avatar
Spookycat760
Seasoned Rookie
7 days ago

On PS5, its patch 2.16

rmsimmer's avatar
rmsimmer
Seasoned Rookie
7 days ago

Hi,

I had this on PC after the July 1st patch but I do not use the gallery much. This wont help console players but I just moved out all of my files .txt from sims4 folder and restarted the game which regenerated new files. This worked short term. I went on the gallery a day ago and I got the connection error on PC. I rebooted the game and I was able to connect to the gallery again but this has happened more than once in July.

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