So I hop on to play week 4 of the Natures Calling event and I went to claim my reward but it keeps giving me a pop up that online connection is required. I’m playing on XBox and I have checked that I’m connected to the Internet. I restarted the router, quit and went back into the game, restarted the XBox and even connected to a different WiFi and still the same thing. Is this a me issue or is anyone else having this issue? If you have any ideas as well please let me know.
Its the new update with the pregnancy fix. Whatever EA did removed the online access to consoles across the board. Xbox, Playstation. Im a PS4 player and I cant collect anything or even see my gallery
Thank you! That’s helpful! I didn’t see an explained answer anywhere so this info was great! Thank you!!
Glad to know it's not just me. I've been stuck on a goal that wouldn't tick off on the "Nature Calling event" and I was finally able to move past it, only to find there's a connection issue!
Yeah, im trying to claim the swimsuit and I can't. ):
This is also happening to me :(( xbox series x
I had the same issue last night on PlayStation. Did you notice if your start menu showed signs of being online? Like the news links on the side and such.
It was working in offline mode while actually in play (CAS, BB, live) but was showing online in my start menu. Turned in the event from there, and it's now online properly in live mode.
Not sure if using the event from different screen did it, or if today's patch has anything to do with it. Just food for thought
I jumped back in, and the issue is now resolved for me. On one of the posts on this forum, someone suggested to relink the ea account. I checked my ea account on my pc, and did a quick update. It was linked to my ps4, so I don't know if checking that resolved it, or if the issue just resolved itself after waiting and trying the game again later. Maybe try that.
Yeah, I'm experiencing this issue, too. I thought it was just something wrong with my wifi, but it's connected perfectly. It'll probably be fixed soon.
My partner using my account to play sim 4 and having same troubles as well hopefully will get fixed asap
Guys its not anything to do with the pregnancy update it was happening to me yesterday b4 it launched you have to link to ea go into settings select other and check box link to ea account
Thank you so much! I followed your steps and it is fixed!
Hey! I was also having this issue on my ps5. As I saw others suggest, I went into the menu, down to game options, and chose the option to link my EA account. I had already had it linked, but the update must have messed that up 🙄. The game restarted and I was able to claim the event rewards, no further issues. Hope this helps 💜.
I thought that would work so I tried it and it’s still saying online connection is required and is telling me to go online to receive rewards but I don’t know how 😭
Thank you! This has just worked for me on PS after having the issue for days.
Works perfectly thank you
Community Manager
