I have items on the reward track that are claimable. When I go to claim them, the game sends me an Error Message.
The message states:
Online Connection is Required.
Please go online to save your Event progress and receive rewards.
I am online.
Having the same issue. Started with this weeks rewards. Gallery is gone and I'm also missing all online game options in the options menu.
UPDATE! I figured it out! Go into settings and click connect to EA account—it just needs you to agree to new terms and conditions. Restart and you should be good to go!
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This is how my problems started, too. I eventually tried restarting the game, but that didn't help.
Now, when I load into my lot, two messages pop up: "Items removed. One or more items may not be installed on your console or you do not own this content. Two build mode items have been removed. Three build mode items have been substituted" and "Items removed. One or more Create a Sim items have been removed. The items may not be installed on your console or you do not own this content." These messages turned out to be in regard to the event rewards I'd collected so far. The reclaimed workbench reward is gone from the lot and the event wooden flooring has also been replaced. The event swim trunks are also gone from my sim's outfit.
The event UI is no longer present, either. No icon in the corner, no tasks.
I'm playing on console (Xbox) and have restarted both the game and console many times to no avail.
My wife and I are having the same problem. She started the even and now can’t claim the rewards and the gallery is not showing up. The event and the gallery are not even showing up for me.
I seen that you had to connect your EA account to fix this. It would not work in the options of the game for us. But I logged into EA using my PlayStation account and it fixed it. My wife’s said hers was already linked so we unlinked the account then logged into EA with her PlayStation account and it fixed the problem.
Community Manager
