Ideas

masonwilson1212's avatar
masonwilson1212
New Spectator
8 days ago
Status:
Under Investigation

[XB/PS] Can't Claim event rewards/Connect to gallery/No Gallery

When I go to claim the rewards it says that I must be connected to the internet. I am connected to the internet and I've checked the settings and everything else. I should be able to claim them but n...
never cc or mods
playstation
time limited events
xbox
PeachyFreak's avatar
PeachyFreak
Rising Novice
6 days ago

Hey! I was also having this issue on my ps5. As I saw others suggest, I went into the menu, down to game options, and chose the option to link my EA account. I had already had it linked, but the update must have messed that up 🙄. The game restarted and I was able to claim the event rewards, no further issues. Hope this helps 💜. 

Gigi_Queen08's avatar
Gigi_Queen08
New Spectator
4 days ago

I thought that would work so I tried it and it’s still saying online connection is required and is telling me to go online to receive rewards but I don’t know how 😭

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