[XB/PS] Not being able to scroll/select in CAS

I've had the same issue on PS4 that effects not just the hair but also all the clothing items.

Also when I go to add a second SIM, the create a SIM story mode isn't available in the list at the bottom.

Same but I can change everything on the face (hair, makeup, accessories) but nothing on the body (clothes, shoes)..

Besides crashing more often since yesterday's update, I am also seeing the same issues on cas where trying to scroll to chose clothes or hair, the cursor just disappears 

natalie_barryy​ 

I merged your thread with the bug report.

I'm on Xbox so no mods have been used. I do have a lot of packs.

I opened the game after the recent May, 12, 2026 update and found I can't place shirts when In the every day category. The option to select just doesn't come up. 

The only work around I've found is to design the every day outfit in a different category and apply it through the apply all button. (I don't know what it's actually called) 

I purchased the university pack and since I can’t change my sims outfit or hair in CAS. I deleted the game and reinstalled, I haven’t reinstalled any of the packs yet since I want to see what the issue is but still. 

I have the same problem, it's the same every time. The devs don't know how to fix bugs without creating new ones. I don't have any custom content, just a few packs. I'm fed up with a broken game!! 

I'm on Xbox console so I have no CC or mods or anything like that and my game updated yesterday and when I try and change things about my Sims in CAS it doesn't work, so for example I've got a Sim with really big eyebrows but I can't change the eyebrows, same with the hair I can't even click on the Swatches at all.. is anyone else having this problem? I tried last night and now today, nothing. My curser won't go below the colour Swatches and when I try it gets stuck. Does anyone know how to help? I've got Sims walking around with weird features lol help. 

Hi. Ever since the May 12th update 2026 I have not been able to dress my Sims in CAS! I can't pick a shirt or pants because it will not move over or hover over the pants or shirts  or hair and it only hovers over full outfits and I don't see anything about clothes layering or the hairs that we were supposed to get and everything else I don't see none of that and I've done everything correct on my end. Please fix this why is there so many bugs in this game I pay a lot of money to play this game. Thank you 

Yeah same problem for me. The game is pretty much unplayable at this point…I guess I could play with my sims looking weird..