EA, Stop Ignoring Us: Xbox and PSN Accounts Stuck on Unrecoverable EA Profiles
This is a collective appeal on behalf of the many users who have, over the years, experienced the same recurring issue – and still have no solution. The problem is simple but severe: Players lose access to their EA account, and as a result, they are unable to unlink it from their Xbox or PS profile. Without EA's help, they are permanently locked out of using EA services on Xbox/PS. And EA Support has failed to provide effective assistance. We are not talking about isolated incidents. This is a widespread and years-old problem, affecting hundreds (if not thousands) of players. It continues to appear regularly in EA Forums, Reddit, Microsoft and Playstation support threads, and gaming communities. It’s time to acknowledge that this is not a user mistake – this is a systemic failure in account management and support policy. The Problem Xbox and Playstation profiles often become automatically linked to old EA accounts – sometimes accounts that are no longer accessible, deleted, or tied to an email that no longer exists. Players cannot unlink the Xbox/PS profile from the EA account unless they verify the original EA account. If the user has no access to the email or recovery methods (due to age, lost credentials, or deactivated accounts), EA support refuses to help. Microsoft/Sony confirms they cannot unlink EA accounts on their end. EA's stance is rigid: “No verification, no unlinking.” Even if the account is clearly inactive or the user is verified through Xbox/PS->Origin credentials. Support tickets are often closed without action. Chats end with no resolution. Users are passed between departments, but nothing changes. Recent Example (May 2025) Just yesterday, I posted the following here on EA’s forums, and it summarizes the problem: “I can't unlink my Xbox account from an old EA account that I don't have access to anymore. EA Support told me there’s nothing they can do. I just want to play EA games again, but I’m locked out of all online services because my Xbox is linked to a ghost account.” Full Post Here This is not a one-off. It is one of many. What Players Are Asking For We are not asking for special treatment. We are asking for a realistic, user-focused solution to a well-known issue. Specifically: A process for unlinking Xbox or Playstation accounts when the original EA account cannot be recovered. This could involve verifying identity via Xbox Live/PSN data, Xbox/PS account ownership, or linking proof. Better support escalation paths. Not just canned responses and auto-closed tickets. Real human review for unresolved account access cases. Transparency on what can and cannot be done. Many users are told “there’s nothing we can do” – while others manage to get unlinking done after dozens of failed attempts. The policy is inconsistent. The Bigger Picture Many affected users have: Lost access to EA Play/Game Pass benefits despite paying for them. Abandoned EA games completely because the account issues make playing impossible. Created entirely new Xbox/PSN accounts, losing years of progress and purchases. Spent hours or days dealing with EA support without a single result. We are asking EA to take responsibility and implement system-level fixes. This is a trust issue. Players who lose access to their EA account should not be cut off from Xbox/PS games they legally own or subscribe to. Supporting Evidence: Community Reports Date Source & Link Summary May 16, 2025 EA Forum User unable to unlink Xbox from old EA account; EA Support states "nothing we can do". April 2025 Microsoft Community Xbox Gamertag linked to an old/unknown EA account; EA will not unlink it, stating the account is deleted. April 2022 Microsoft Community EA refuses to unlink Xbox from deleted EA account; GDPR request ignored. February 2021 Reddit - r/Xbox EA demands code sent to inactive email; user locked out despite valid Xbox account. Early 2021 Microsoft Community User unable to unlink EA account; Microsoft confirms EA is sole authority. November 2018 Overclockers UK Forum Player locked to 10-year-old EA account; EA support unhelpful after multiple attempts. And many more... Final Call EA, this is a growing trust and accessibility issue. Gamers should not be permanently blocked from their Xbox/Playstation content because of a policy that assumes email access is forever. Technology evolves. People change accounts. But support systems must evolve with that. We urge you to: Recognize this as a longstanding issue. Commit to a workable solution for affected users. Respond to the community with clarity and action. This isn’t just about one player. This is about hundreds of us, waiting for a fair resolution. EA - in the name of all gamers - please fix this! Beruthien EA_AgentX EA_Bogdan Melcious EA_UltraSlide EA_Shrike EA_Cekiel EA_Chimere EA_Kat SimGuruPopcorn
Banned - Stuck in loop - Not showing on help pages
Edit: For all the keyboard warriors that I see around the forum, save yourself some finger-pain and leave this thread. I posted this because I clearly can't appeal, and the ban is invalid. Thanks. Edit 2: For anyone unable to appeal, please scroll to the bottom of this thread. I am at a loss for words. I purchased the game yesterday, to preload it and to play it today. Only to find that I am, just like a tonne of other people, stuck in a bug because of the game content not being recognized. I tried to play one or two games via the community and ended up leaving because I got stuck in a spawn trap. Coming back later in hopes the game would get fixed, and I can play with my friends. About an hour later, I get an e-mail that I am suspended?? Trying to launch the game, I see this; I follow the "ban history" / "Penalty history" link to find out what in the world is going on, and I am brought to a page that says this???: And then when following the "webform" that is linked on their ban appeal page, FAQ and this forum Ban info from this forum, it brings me to a generic FAQ help page where it redirects me back to the ban history tool where it shows no ban! : In other words, I am stuck in a loop, haven't played 1 minute of the actual game and can't appeal. For the love of god, help me! I want to play the game! Edit 2: Hi Guys, User Gripen888 found a way to appeal, even if the ban doesn't show in the penalty-history. Go the the EA help pages and make sure to log-out or clear cookies. Then use the "Continue as a guest" option. https://help.ea.com/en/customer-care/ You can then go through the motions of filling in the form, as usual, appealing the ban. From there, a new option "Contact us via email" will pop up. Press this, and you will get a notification regarding your case being opened.Someone made an account under the email I'm using for said account?
So I got an email saying someone had made, and verified, this account using my current email address, naturally I made sure to change the password to this account and all its information, but... I don't understand the motive? Were they waiting for me to log in so they could get my details on the off chance I didn't change the password? To be clear, I did not make this account, it was made using my email and I'm just trying to stay logged in till I know what's going on. I'm not sure what to do about it, are there any other security measures I should be taking here? It's not like they had access to my payment methods or anything, I'm really baffled and concerned. I also changed the password for my email of course, it did scare me that they managed to verify the account somehow, but there's no new logins detected on gmail so I have no idea what's going on. Also if it matters, the email address I received all this info from was mailto:EA@e.ea.com, I wasn't sure if it was legit so I made sure to only log into the website itself, wasn't gonna risk falling for a phishing scam. So yeah, any advice? Should I be worried, should I be doing something else? I appreciate any and all help.
EA, Please Make a Tool for Us to Login and Unlink Our Xbox/PS Accounts
99% of the issues posted here the past Beta weekend have been players stating they can't start their EA Demo because our accounts are linked to accounts we cannot login to. No, your solutions do not work: We do not know the email you put on these disabled accounts or more importantly why they were paired in the first place or disabled You have not provided adequate support and your queue is overwhelmed It's quite simple Talk to your engineers to make a way for us to login with our Microsoft or Sony accounts and unlink our profiles. We obviously own these accounts if we can login with them. It will lighten the load of support so they're freed up to help your other customers, we don't have to wait hours for a simple task, and we can get back to playing the game we want.
Account Security
As I have been cruising through the Forums lately I have come to a very sad conclusion based off of what I have been seeing/reading. I would like to remind everyone that account security starts with the account holder. Keeping track of your account, what it is connected to, ensuring that it is up to date and that others do not access it, is the responsibility of the account owner. There are all to many posts, about being hacked and banned, I forgot my password, I forgot/lost my E-mail account and or it's password, I can not verify my E-mail account or it's also been hacked. I have a game book for all that. I annotate what platform, what launcher, profile name, what e-mail and the respective passwords and other relevant info like DOB etc. for those things are in it. That gamming book is kept under lock and key. I do not save that info in the cloud or on the PC. I always log out of the game/launcher and the Console or PC. I do not let the software auto connect (remember my password) I enter it each time. Gaming accounts and associated E-mails are important, you would not write the pin to your visa card on the back of it right? And for gods sake do not game at internet cafes that is just asking to get hacked. If your gonna game, protect yourself and your accounts. Account Security/Safety How to keep your account and hardware safe 101: Use strong passwords for you game accounts. Keep track of your game account information (ownership) and to what other accounts they are connected to. Use strong passwords for the associated E-mail account. Keep track of your E-mail accounts and what they are connected to. Keep your gamming accounts, associated e-mail accounts and passwords up to date, login to them at least once a month so that they do not become disabled or de-activated. Do not use e-mail accounts that you cannot fully control, like those provided to you through, schools, universities, workplace and or other organizations etc. If the Org. revokes your E-mail or you leave the school, switch workplace etc and no longer have access to that E-mail you will end up having issues you do not want or need. Do not share either of these passwords with others. Keep note of your passwords in a safe place. Enable two factor identification for both the game and associated E-mail accounts. Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong. Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way. I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above. I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account. Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller. Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account. Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account. Play fair, boosting and teaming are cheating. Play fair using cheating software or hardware is not fair and is really only cheating yourself. Do not buy and or sell accounts, do you really know what has been done with the account? What cyber info are you giving up? What risk is there that the account is bunk. What is the risk to your hardware? Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it. https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale About points 9, 10, and 11, I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe. If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/ If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/ Contacting EA help https://help.ea.com/help/faq/using-ea-help I hope this advice is helpful to you all for gaming and naturally as well, in real life.Unlinking from Account with wrong email
So, I'm trying to unlink my PSN account from an old EA account with an email that I never put there. I have no was to access that email, so therefor I can't gain access to that account to do the Unlink. I have no was of contacting EA help support. When I click on contract us and submit my issue, there is no link to live chat at all. Idk what to do, I'm really annoyed.Been waiting on chat support for over 6 hours
My steam account was hacked a couple months back, but got all that sorted out very quickly, but apparently during that time they linked an EA account to my steam which has also been banned. Which has now prevented me from playing any EA games. Been waiting on chat support for over 6 hours (initial estimate was 15mins) and the timer has been sitting at 0 minutes for the last hour. Seems like a lot of people are having the same sort of issue with mysterious accounts linked to their steam or linked to old unaccessable emails. Getting ready to give up on this... How can a huge company like EA have such terrible support? Have previously sent multiple emails through their contact form that have just been completely ignored. It's ridiculous. P.S For the love of god community managers, thank you for what you guys do, but please don't send me those useless articles about linking/unlinking accounts. There is nothing helpful in there when you don't know who's email has been used to link the account.
Just delete my account
And don't tell me you can't and give the same article about it, which everyone can easily find through google. EA help center doesn't care. I opened several tickets, didn't get any response (my ticket didn't even get registered among my cases). Just delete it pls. It is written, that I have "Right to be Forgotten" so, I want to use it.
