2 Factor Authentication, Adding phone number & Trusted Devices
I am currently having issues with the EA website not allowing my phone number to be added for the 2FA. I recently deleted the phone number due to not receiving text messages when sending a code through the phone number and thinking adding it back would help resolve the issue. However, every time I try to add the phone number it's giving me an error message "Something went wrong. Try again later". I have tried adding a different phone number and still doesn't work. I tried adding a phone number to a different EA account using the same internet connection and it worked. However, my main account is still having an issue. Also, when looking through the trusted devices I used to see both Consoles (PS5) and Companion app logins for FC 25. At this point, I am only seeing companion app logins and when logging into a new device EA doesn't ask me to send a code for verification even though the 2FA is on. All of this used to work about 2 weeks ago. I have currently exhausted all my options with live chat and you are my last resort to solve this issue.EA account hacked - email changed, Steam still accessible
Hi EA team, my EA account has been compromised and the email address was changed without my permission. When I try to sign in using Steam, EA asks me to verify my identity by sending a code to an email address that does not belong to me, which means I am completely locked out. I still have full access to my Steam account, which is linked to this EA account, and this should help confirm ownership. I cannot receive verification codes because they are being sent to the attacker’s email. I have not unlinked Steam and I have not created a new EA account. I am requesting help with account recovery, restoring my correct email address, and securing the account. I have already tried using EA Help but cannot complete verification due to the email change. Please advise the correct next steps or escalate this to the appropriate support team. Thank you for your assistance.
Re: Add more options and features to help better use the app
Do you a technical support hotline? I am having a serious technical issue where I can't access my email any longer associated with my account my username is QuintulpLaw666. The email isa live.com email that no longer is successful shut down for an activity and I cannot link my EA account properly with my devices. I need help please thank you EAUnable to validate account
I have my child’s account that shows the parental account email address is incorrect. It is misspelled and wasn’t even a valid email address when the ea account was created. I’ve since identified the invalid email address name but cannot log in because the account needs to be verified. The original verification email address failed to send because it wasn’t a valid email address. Now that I’ve created the misspelled email address and set the password. I’m unable to login because it hasn’t been initially validated. I need the initial validation email resent so I can request the parent email address updated to an email account I monitor. This account I’m logged into is my personal ea account and is the only way I can post for support. The support on the chat feature is unwilling to help me and said this is the only other option besides my son having to create a new psn and start all of his games over from scratch.
My account got hack change my email and turn on FA2 i use gmail login
My account got hack change my email and turn on FA2 When i login to play my game is said verify code to other email but i loggin with email i login forums by create with my email and it login to my account :( pls help change back to my email
