Missed refund eligibility for my r10s and r9s?
I contacted EA support through the game. I explained that I took a 6 month break from the game and upon returning noticed my r10 Ezra was r1. Further, I researched and learned there was a rework and the materials were refunded for all players. I politely asked for my refund materials and was told that I was inelligible because I missed the eligibility window. I am hoping this is a mistake and there is a way somehow someone can get me back all of the materials I spent to get him to r10? I mean that is a ton of work and worth 100s of dollars presuming I purchase the materials in the store for their listed price. If I can't, does this mean that any character at any time can be reset, and if we miss the eligibility window, they will take all of our work and progress without anything except for a sorry? Surely, this is understandably an unfair practice by precedent right? I am not asking for anything more than I spent my time+money on, and I am not asking for more than every other player recieved during the "eligibility window." I would even be fine with just having my r10 Ezra back in spite of the changes made. I don't care about the changes. Isnt the entire point of the refund to give players the option to either rerelic their character or use the materials elsewhere due to the changes? I would be happy with either option, my r10 Ezra or the materials. Instead it feels like I was literally robbed. I paid for crystals with real money that I used to help rank him up. R10 was very hard for me. I would be happy for any insight here. Thanks Update: This is also the case with my Satine Shan (I believe she was r9 with 3 ohmis (maybe r8)) I will try to find a record for evidence in the meanwhile. Pretty devastating to lose 120 ohmis and all that material. That is a lot of 💰+effort. I did use what materials I had saved up to level my current Ezra up to r8 again... plus the 60 ohmis. So, if someone does notice my situation, hopefully they see that as well in the logs from today. Were any other characters reworked in the past 6 months?Account will not access Webstore
I was told my account was linked to another EA Account which was submitted for deletion through the Rights of Forgotten process. I have no knowledge of this, no recollection of every doing this, and have spent over 3 days dealing with support with no answer other than "There's nothing we can do", support finally told me I needed to submit a bug report. I still have no resolution and am so very frustrated and irate as a player and customerSubject: Complaint regarding the transfer market collapse
Subject: Complaint regarding the transfer market collapse and Ballon d'Or event progression in FC Mobile Dear EA Support / Community Managers, I am writing to express my deep frustration regarding the current state of the transfer market and the overall structure of live events in FC Mobile, specifically the recent Ballon d'Or event. As an active player, I am currently facing major issues that are completely ruining the gameplay experience: 1. The broken transfer market: The market is entirely frozen due to artificial price floors. I own a 120 OVR card that has crashed in value from 6 billion to 2 billion coins in a very short period. It is physically impossible to sell this card at the current market price because there are thousands of sellers stuck in the 999+ queue and zero buyers. My team value is evaporating with absolutely no counterplay. 2. Extreme Pay-to-Win and lack of vouchers: Progression in the Ballon d'Or event is virtually impossible for Free-to-Play (F2P) players. Division Rivals rewards have been heavily nerfed, and earning enough Draft Vouchers without spending hundreds of euros is unrealistic. Once the daily token limit is hit, there is literally nothing meaningful left to do in the game. Right now, the game does not feel like a football simulation; it feels like a daily chore where paying players get everything and regular players are trapped by an un-sellable market. I strongly urge EA to adjust the artificial price floors on the market, introduce viable coin/player exchanges, and make event rewards rewarding again for the F2P community. Best regards, henk from the NetherlandsEA SPORTS FC MOBILE – OFFICIAL COMPLAINT & COMPENSATION DEMAND
Subject: Unacceptable Server Issues, Persistent Lag, Hackers, Unfair Gameplay & Compensation Demand I am extremely disappointed and frustrated with the current state of EA SPORTS FC Mobile. For the past two consecutive days, I have been experiencing serious connection problems during Division Rivals matches. Gameplay suddenly becomes extremely slow, and sometimes I even receive a “CONNECTION LOST” message in the middle of a match. I have checked my internet connection multiple times, and there is no apparent issue with my ISP. Other online services work normally, yet FC Mobile continues to suffer from these problems. I have attached a screen recording as evidence. But connection issues are not the only problem. How is EA allowing hackers and cheaters to continue ruining the competitive experience? Legitimate players are struggling with lag, connection interruptions, and unfair gameplay while hackers continue exploiting the game. Where is EA's anti-cheat enforcement? Where is the accountability? The situation becomes even more frustrating when considering the Draft system. I regularly save and spend approximately 180,000–210,000 Diamonds per season on Drafts, yet repeatedly fail to obtain high-minimum-OVR Pool A players. Meanwhile, some players reportedly receive extremely valuable rewards from glitches or other unexpected situations. I have also repeatedly reported these issues, but meaningful improvements or responses remain difficult to see. The latest updates have further damaged the gameplay experience. Earlier versions with 120, 122, 123, and 124 minimum-rated squads felt considerably smoother than the current experience. Now, even with a 126 minimum-rated squad, I am facing frustrating lag, glitches, and gameplay inconsistencies. EA, how long are legitimate players expected to tolerate this? We invest our time, effort, and resources into this game, yet we receive an increasingly frustrating experience instead of a fair and stable competitive environment. MY DEMANDS: Immediate technical investigation into Division Rivals connection instability, server performance, and gameplay lag. Stronger anti-cheat enforcement against hackers, exploiters, and unfair gameplay manipulation. A meaningful compensation package for affected legitimate players, including Diamonds, Shards, and guaranteed high-OVR players. Fair compensation for the recent Shards glitch situation, ensuring legitimate players are not unfairly disadvantaged compared with those who benefited. A transparent response from EA explaining what is being done to address these ongoing issues. My requested compensation remains: 60,000 Shards One guaranteed 122 minimum-rated player One additional 122 minimum-rated player of my choice from a selection of 5 players This is not simply about receiving rewards. It is about fairness, accountability, and respecting the time and effort of legitimate players. Several players in my community share these frustrations, and some have already moved to other football games because of the declining experience. EA SPORTS FC Mobile needs serious improvement—not another generic response. Please investigate these issues properly, acknowledge the frustration of your legitimate player base, and provide a meaningful resolution. We deserve better.
