NHL 25 keeps freezing

Hi there. Does the game lock up and you can't do anything or does it throw an error or maybe kick you back to your console's dashboard?

no error message. just freezes. I will hit the xbox button and hear that it should pop up the menu screen but I can't see it because it's just a frozen screen. So I have to constantly unplug the xbox to restart

Can you tell me what you've tried so far to fix this?

rebooted to factory settings, deleted the game and reinstall, everything that is out there on youtube, rebooted modem and router, though this is the only game there is the issue. have a wired connection and it still is doing it. 

Without knowing everything you've tried, we'll need to go through troubleshooting. Are you on a Series X or S? Also, is your console in a well ventilated area with the vents free of debris?

series s and the xbox has been in a well ventilated area. just started out of no where 

Does your console have any dust and debris in the vents?

Unfortunately, we haven't been able to find out exactly what is causing this for some of you. Have you tried using a different account to see if it still occurs?

I just tried another account and still froze on me. no dust or anything in the console. thinking I might as well delete it for good. I have tried everything

Hi there. Can you get me a video of this? Please publish it through your console or put it up on YouTube and respond with a link. Thanks!

EA_Aljohas there been a fix for this? I’m having the same issue.