[OLD] Broken and Updated Sims 4 Mods and CC: 1.117, Aug 19, 2025 Game Update
About This Thread This thread is now outdated (though still useful for a while!) FOR THE NEW THREAD, SEE: Broken and Updated Sims 4 Mods and CC: patch 1.118, Sept 18, 2025 | EA Forums - 12594579 This thread tracks Sims 4 mods and CC that have been "broken" or made obsolete by game update 1.117, August 19, 2025 and the September 4 hotfix patch, or declared unsupported by their creators. It also tracks updated game mods and important updates to custom content. If you use mods, this thread's regularly updated compiled lists and (about) daily ongoing reports can help you prevent game errors and help you avoid having to batch-test your whole Mods folder. You can bookmark this topic in your browser and sort by NEW to check the day-by-day lists of additions that start after the compiled lists. You can follow this topic to get notifications of new posts, which will arrive by email if you set up email notifications. Please start at this important notice about pack selection and mods. SORT THE THREAD FOR WHAT YOU NEED: For the COMPILED LISTS, sort by Oldest For the MOST RECENT INFO, sort by Newest Some things are NOT covered: Early-access content and anything else behind a paywall Creators/mods outside the T (for Teen) game rating (no adult mods! including alcohol etc.) Creators/mods outside the EA and EA Answers HQ rules, and the Maxis guidelines for Sims 4 content creators Separate translation files Loading screens, CAS backdrops, main menu backgrounds, and poses unless the creator says an error is fixed Sims 4 Multiplayer Mod updates that don’t change the version number CAS and Build/Buy CC unless the creator says they're fixing an error or catching up pack content Mods and CC hosted on sites that are mostly adult content or that require joining an 18+ site Creators who update active creators' CC/mods or who upload folders of other people's mods and CC. In addition, news for mods/CC hosted only on Mod the Sims may be selective and/or delayed. In the end, YOU are responsible for your mod use. Because not all content and creators are covered on this official forum, many of you should be following creators directly for news. The pinned topic How to Use Mods and CC includes advice about game updates, mod management, finding broken mods, and how to avoid downloading broken and malicious content. And remember… Back up your Saves folder! Index for This Topic Newly Broken/Obsolete Game Mods and Tools Updated Game Mods and Tools, sorted by creator: A to L, M to Z Newly Broken/Obsolete CAS and Build/Buy Updated CAS and Build/Buy Cleared by Creator for This Patch: gameplay mods reported by the creator or their testers to be compatible with the game update Core, Injector, Testing and Protection Mods Status: what you should be on for mods like ModGuard, Better Exceptions, venue lists, Lot51 Core, and XML Injector Creator News New Bugfix Mods Start of Ongoing Reports - scroll down or sort replies by NEWEST NEW: IMPORTANT NOTICE ABOUT PACK SELECTION AND MODS Other Resources Previously Broken/Obsolete Mods and CC: a selective list [MASTER POST] Current and Common Mod/CC Issues, including links to earlier Broken/Updated Mods threads. Start here to find out if your symptom has a known cause The previous Broken/Updated Mods thread, for patch 1.116 Patch notes for this game update (linked when available) How to use Mods and CC: including how to test for broken mods/CC ("vanilla" testing and the "50-50" method) Malicious Scripts and Malware Need to tell me something? I do not respond to private messages for support. If you need support, post in the forum. My DMs are open for creators only here, on the new official EA Forums, and on Tumblr. I can be reached on Discord from many Sims 4 creators' and Sims 4 support servers.166KViews23likes54CommentsDXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG
In my experience, turning off overclock is preventing crashes. This does not fix everyone's issue. I can only play for a couple minutes, and I get this error message. Direct function "m_submitFencePlat->GetCompletedValue" failed with DXGI_ERROR_DEVICE_REMOVED ("The video card has been physically removed from the system, or a driver upgrade for the video card has occurred. "). GPU: "NVIDIA GeForce RTX 4060 Ti", Driver: 58142. D: \dev\TnT\Code\Packages\RenderCore2\RenderCore2\dev\sourc e\platform\Dx12\SubmissionManagerDx12.cpp. This error is usually caused by the graphics driver crashing; try installing the latest drivers.DeviceRemovedReason: DXGI_ERROR_DEVICE_HUNG ("The GPU will not respond to more commands"). (All drivers, and system is up to date.) CM title editSolved162KViews251likes2266CommentsBroken and Updated Sims 4 Mods and CC: patch 1.121, Feb. 3, 12 & 19, 2026
About This Thread This thread tracks Sims 4 mods and CC that have been "broken" or made obsolete by game update 1.121 patch, February 3, 2026, and by the mini-patches, February 12 and 19, or declared unsupported by their creators. It also tracks updated game mods and important updates to custom content. --------------------------------------------------- This is a high-impact patch and will break MANY mods! KEEP your pre-patch Saves backup, especially if you use any mods that touch genealogical relationships. --------------------------------------------------- Sort the thread for what you need: For the compiled lists, sort by Oldest For the most recent new info, sort by Newest … or follow the topic to receive notifications of new posts. See the bell symbol, top right. Notifications can even be sent right to your email! Check your Notification settings. Some things are NOT covered here: Early-access content and anything else behind a paywall Content outside the T (for Teen) game rating (no adult mods! including alcohol, violence) Creators/mods outside the EA and EA Answers HQ rules (especially trademark/copyright infringement and having permanently paywalled mods/CC), and the Maxis guidelines for Sims 4 content creators Creators who update active creators' CC/mods without permission, who upload folders of other people's mods and CC, or who copy other modders' code without permission. Separate translation files Loading screens, CAS backdrops, main menu backgrounds, and poses unless the creator says an error is fixed Sims 4 Multiplayer Mod updates that don’t change the version number CAS and Build/Buy CC unless the creator says they're fixing an error or catching up pack content Mods and CC hosted on sites that are mostly adult content or that require joining an 18+ site In addition, news for mods/CC hosted only on Mod the Sims may be selective and/or delayed. In the end, YOU are responsible for your mod use. Because not all content and creators are covered on this official forum, many of you should be following creators directly for news. The pinned topic How to Use Mods and CC includes advice about game updates, mod management, finding broken mods, and how to avoid downloading broken and malicious content. And remember… Back up your Saves folder! Index for This Topic Newly Broken/Obsolete Game Mods and Tools Updated Game Mods and Tools, sorted by creator: A to R, and S to Z Broken CAS and Build/Buy Updated CAS and Build/Buy Creators Clearing Mods for This Patch - gameplay mods reported by the creator or their testers to be compatible with the game update Core, Injector, Testing and Protection Mods Status: what you should be on for mods like ModGuard, Better Exceptions, venue lists, Lot51 Core, XML Injector, and MC Command Center Creator News New Bugfix Mods Ongoing Reports - scroll down or sort replies by NEWEST Other Resources Previously Broken/Obsolete Mods and CC: up to patch 1.120 (January 2026) [MASTER POST] Common Symptoms of Mod/CC Issues, with Known Causes, including links to earlier Broken/Updated Mods threads. The previous Broken/Updated Mods threads, for patch 1.120 (December 2025) and the mini-patch (January 2026). NOTE: Patch 1.121 is high-impact; mods updated or cleared for 1.120 might now be broken. Patch Notes for this game update, Feb. 3. And patch notes for the mini-patch Feb. 12. How to use Mods and CC: including how to test for broken mods/CC ("vanilla" testing and the "50-50" method) Malicious Scripts and Malware111KViews22likes80Comments[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)
There's currently an issue where some virus programs (namely AVG and AVAST) are blocking the user folder. There are several symptoms currently for this issue Taking Screenshots and Videos doesn't work as the game is unable to write them to the screenshot/recorded video folder Mods/CC and other changes in the options stay how they currently are cause the game is unable to write the changes to the file Gallery has red X showing instead of pictures. I assume that's the same problem as the game is unable to download the thumbnail pictures to the cache folder GameVersion.txt shows the wrong game version To solve this you need to add the following files as an exception to your Antivirus Program (see instructions for your particular program on how to do this). C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe For DX9: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe Paths may vary depending on your installation. Both Avast/AVG have sections for Ransomware. You need to add it there. Please see instructions here: Add Exceptions to Anti Virus Programs If you are using Windows Defender, the Ransomware settings have similar effects. Details on how to solve this here: Windows 10 Defender – Controlled Folder Access If this doesn't help, try deleting your cache files: Delete Cache Files and move options.ini to the desktop. If you have further issues, please state which program your using in your post. Further suggestions https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Anti-Virus-blocking-User-Folder-Screenshots/m-p/9587339#M191200 https://answers.ea.com/t5/Technical-Issues-PC/Can-t-activate-my-mods-after-new-update/m-p/9560797#M190495106KViews26likes1320Comments[OLD] Broken and Updated Sims 4 Mods and CC: patch 1.118, Sept 18, 2025
About This Thread THIS THREAD IS OUTDATED AS OF NOVEMBER 4. See: Broken and Updated Sims 4 Mods and CC: patch 1.119, Nov 4, 2025 | EA Forums - 12868987 This thread tracks Sims 4 mods and CC that have been "broken" or made obsolete by game update 1.118, September 18, 2025, and the October 2 hotfix, or declared unsupported by their creators. It also tracks updated game mods and important updates to custom content. SORT THE THREAD FOR WHAT YOU NEED: For the COMPILED LISTS, sort by Oldest For the MOST RECENT INFO, sort by Newest … or follow the topic to receive notifications of new posts. See the bell symbol, top right. Notifications can even be sent right to your email! Some things are NOT covered here: Early-access content and anything else behind a paywall Content outside the T (for Teen) game rating (no adult mods! including alcohol, violence) Creators/mods outside the EA and EA Answers HQ rules, and the Maxis guidelines for Sims 4 content creators Separate translation files Loading screens, CAS backdrops, main menu backgrounds, and poses unless the creator says an error is fixed Sims 4 Multiplayer Mod updates that don’t change the version number CAS and Build/Buy CC unless the creator says they're fixing an error or catching up pack content Mods and CC hosted on sites that are mostly adult content or that require joining an 18+ site Creators who update active creators' CC/mods or who upload folders of other people's mods and CC. In addition, news for mods/CC hosted only on Mod the Sims may be selective and/or delayed. In the end, YOU are responsible for your mod use. Because not all content and creators are covered on this official forum, many of you should be following creators directly for news. The pinned topic How to Use Mods and CC includes advice about game updates, mod management, finding broken mods, and how to avoid downloading broken and malicious content. And remember… Back up your Saves folder! Index for This Topic Newly Broken/Obsolete Game Mods and Tools Updated Game Mods and Tools, sorted by creator: list 1: core mods + A-P, list 2: S-Z Newly Broken/Obsolete CAS and Build/Buy Updated CAS and Build/Buy Cleared by Creator for This Patch: gameplay mods reported by the creator or their testers to be compatible with the game update Core, Injector, Testing and Protection Mods Status: what you should be on for mods like ModGuard, Better Exceptions, venue lists, Lot51 Core, and XML Injector Creator News New Bugfix Mods Start of Ongoing Reports - scroll down or sort replies by NEWEST Other Resources Previously Broken/Obsolete Mods and CC: selective; up to patch 1.117 [MASTER POST] Current and Common Mod/CC Issues, including links to earlier Broken/Updated Mods threads. Start here to find out if your symptom has a known cause. The previous Broken/Updated Mods thread, for patch 1.117 - NOTE: This patch saw a LOT of issues with household loading Patch Notes for this game update How to use Mods and CC: including how to test for broken mods/CC ("vanilla" testing and the "50-50" method) Malicious Scripts and Malware Need to tell me something? If you need support or have a broken mod to report, post in the forum. My DMs are open for creators only.100KViews22likes58CommentsMod and CC Issues: START HERE
Something's wrong in-game and it might be your mods or CC? Here's where to start. Broken and Updated Mods and CC THE CURRENT LIST: Broken and Updated Sims 4 Mods and CC: patch 1.121, Feb. 3, 2026 | EA Forums - 13149931 The "PREVIOUSLY BROKEN" LIST - these are STILL broken!: Previously Broken Sims 4 Mods and CC Recent lists that may still be needed by some of you: Broken and Updated Sims 4 Mods and CC: 1.120 mini-patch, Jan 13, 2026 | EA Forums - 13091370 Broken and Updated Sims 4 Mods and CC: patch 1.120, Dec 2, 2025 | EA Forums - 12980168 Broken and Updated Sims 4 Mods and CC: patch 1.119, Nov 4, 2025 | EA Forums - 12868987 Broken and Updated Sims 4 Mods and CC: patch 1.118, Sept 18, 2025 | EA Forums - 12594579 Broken and Updated Sims 4 Mods and CC: 1.117, Aug 19, 2025 Game Update CURRENT ISSUES: Bouncing to World Screen (since August '25) [Patch 1.117] When Loading Household, Game Returns to Neighborhood Select Screen | EA Forums - 12488560 Empty inventory/fridge/bookshelves, broken autolights (since September '25) [1.118] Inventories, fridges, bookshelves all empty on loading household | EA Forums - 12597453 Mods and the new pack selection feature: Broken and Updated Sims 4 Mods and CC: 1.117, Aug 19, 2025 Game Update | EA Forums - 12473785 (link to specific post) Mod/CC-Related Malware Incidents: Malicious Script Mods and Other Malware How to Use and Test Mods and CC How to Use Mods and CC talks about all sorts of issues, including where to find mods (and what to look out for!) how to properly install them on your computer common reasons your game isn't finding your mods/CC how to manage your mods and CC when the game updates and important troubleshooting tests, including: "vanilla" testing to find out if a mod/CC is definitely your cause or if it's more likely a game issue "50-50" testing to locate broken items in the Mods folder (NOTE: The instructions here include info often missing from other sets of instructions on how to do this!) The Mod and CC Issues Master "Symptom" Post The Mod and CC Issues Master Post covers links to previous (archived) Broken/Updated Mods and CC lists common symptoms of outdated mods, and their known causes Support For issues with mod folder, corrupt files, etc. on a Mac, please see [INFO] Using Mods/CC on a Mac Support posts for getting mods to work in general can be made in the Mod and CC Forum. (Please do note there are tags you can use, too!) For help with using a specific mod, find the creator's own support. Most creators have a Discord server or comments area you can contact them in. - Luth (luthienrising)55KViews16likes0Comments[OLD] Broken and Updated Sims 4 Mods and CC: patch 1.120, Dec 2, 2025
About This Thread See Broken and Updated Sims 4 Mods and CC: patch 1.120, Jan 13, 2026 | EA Forums - 13091370 This thread tracks Sims 4 mods and CC that have been "broken" or made obsolete by game update 1.120, December 2, 2025, or declared unsupported by their creators. It also tracks updated game mods and important updates to custom content. SORT THE THREAD FOR WHAT YOU NEED: For the COMPILED LISTS, sort by Oldest For the MOST RECENT INFO, sort by Newest … or follow the topic to receive notifications of new posts. See the bell symbol, top right. Notifications can even be sent right to your email! Some things are NOT covered here: Early-access content and anything else behind a paywall Content outside the T (for Teen) game rating (no adult mods! including alcohol, violence) Creators/mods outside the EA and EA Answers HQ rules, and the Maxis guidelines for Sims 4 content creators Separate translation files Loading screens, CAS backdrops, main menu backgrounds, and poses unless the creator says an error is fixed Sims 4 Multiplayer Mod updates that don’t change the version number CAS and Build/Buy CC unless the creator says they're fixing an error or catching up pack content Mods and CC hosted on sites that are mostly adult content or that require joining an 18+ site Creators who update active creators' CC/mods or who upload folders of other people's mods and CC. In addition, news for mods/CC hosted only on Mod the Sims may be selective and/or delayed. In the end, YOU are responsible for your mod use. Because not all content and creators are covered on this official forum, many of you should be following creators directly for news. The pinned topic How to Use Mods and CC includes advice about game updates, mod management, finding broken mods, and how to avoid downloading broken and malicious content. And remember… Back up your Saves folder! Index for This Topic Newly Broken/Obsolete Game Mods and Tools Updated Game Mods and Tools, sorted by creator Newly Broken/Obsolete CAS and Build/Buy Updated CAS and Build/Buy Cleared by Creator for This Patch: gameplay mods reported by the creator or their testers to be compatible with the game update Core, Injector, Testing and Protection Mods Status: what you should be on for mods like ModGuard, Better Exceptions, venue lists, Lot51 Core, and XML Injector Creator News New Bugfix Mods Start of Ongoing Reports - scroll down or sort replies by NEWEST Other Resources Previously Broken/Obsolete Mods and CC: selective; up to patch 1.119 [MASTER POST] Common Symptoms of Mod/CC Issues, with Known Causes | EA Forums - 9360744, including links to earlier Broken/Updated Mods threads. Start here to find out if your symptom has a known cause. The previous Broken/Updated Mods thread, for patch 1.119 Patch Notes for this game update How to use Mods and CC: including how to test for broken mods/CC ("vanilla" testing and the "50-50" method) Malicious Scripts and Malware Need to tell me something? If you need support or have a broken mod to report, post in the forum. My DMs are open for creators only48KViews11likes40Comments[CURRENT ISSUE] Sims 4 Unable to Start, Already Running
Overview jump to: Workarounds This is a common error that is usually caused when Sims 4 cannot access the user folder in Documents > Electronic Arts. It can also be triggered by outdated or otherwise broken mods or custom content. This guide is only for this specific error in Windows. If you're seeing the error on a Mac, please use this dedicated Mac thread. If you have a different problem, please create your own thread in the appropriate tech (PC, Mac, Console) forum, or the Gameplay or Mods & CC forum, depending on the nature of your issue. Workarounds These workarounds are listed in order from simplest to most complicated, to avoid anyone doing more work than is necessary. If you've already tried one, or it doesn't apply to you, move on to the next step. jump to: Pause Onedrive syncing jump to: Remove mods jump to: Clean user folder jump to: Reset date and time jump to: Temporarily disable antivirus jump to: New Windows account jump to: Move/restore location of Documents jump to: Reset permissions for Documents jump to: Virus scan Pause OneDrive syncing OneDrive can lock up the Sims 4 user folder, or any folder it's automatically syncing, for various reasons. The easiest way to diagnose this is to temporarily pause syncing. Right-click the cloud icon in the lower-right corner of the screen to see the option: If this helps, the underlying issue is OneDrive, and you may want or need to adjust your settings accordingly. You can choose which folders to sync, stop OneDrive from syncing your Sims 4 folder or all of Documents automatically, or get rid of OneDrive entirely. Please see this guide, specifically the "I don't want OneDrive to sync my files" and "I want to get rid of OneDrive" sections, for further help: [CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402 ↑ Remove mods It's as simple as that: Move the Mods folder out of Documents > Electronic Arts and onto the desktop, and delete localthumbcache.package. If this works, something in the Mods folder is the problem. Look for updates to your mods, especially after a patch; or use the 50/50 method to sort through the files in the Mods folder. https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method Keep in mind you may have more than one broken mod or cc item, so be sure to test every file at least once. ↑ Clean user folder Testing with a clean user folder, otherwise known as a factory reset, means temporarily removing all user data. This ensures that nothing from your existing folder is preventing Sims 4 from loading. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. If it copies instead of moving, or you get an error when trying to move it, please see the OneDrive section above. Otherwise, when you launch the game, if it launches, a clean folder will spawn with no content. Your saves and other content will be intact in the folder you moved but temporarily not read by the game. Don't add anything to the new folder yet; just see whether you can get far enough to start a new save. If this works, you can start moving your content from the old Sims 4 folder to the new one, testing each time to make sure the game still loads. In each case, please move the files only, not the folder they're in, for example move the individual Tray files, not the entire Tray folder. Where the game has created a new file or folder, it's best to use that rather than your old copy. For further reading about the contents of the user folder and what you might want to preserve, please see this: https://sims4.crinrict.com/eng/2014/09/user-files-explained/ While moving over your data, if and when you see the "already running" error again, you'll know that one of the files you just moved is the problem, and you can split and retest that batch until you find out which one. For mods and custom content, the 50/50 method can make the process much more efficient. A single file or folder that prevents the game from launching is not recoverable; you'll need to delete it, or in the case of mods or cc, find an updated, compatible version. ↑ Reset your computer's date and time An occasional cause of this error is your computer having the wrong time and date. So try changing it to something else, then telling the system to use internet time again. ↑ Disable antivirus (TEMPORARILY) An overzealous third-party antivirus or even Windows Defender can block Sims 4's access to its user folder. To test this theory, temporarily disable any third-party antivirus, just long enough to try to open Sims 4. As long as you're not doing anything else at the same time, your computer should be safe. If this helps, set exceptions for TS4_DX9_x64.exe (if using DirectX 9) and/or TS4_x64.exe (if using DX11) as well as EADesktop.exe. You can find a more detailed guide for your specific antivirus in the online documentation provided by the publisher of the software. For Windows Defender, the only potential problem is with Controlled Folder Access. Please see this post for instructions on changing its settings or disabling the feature entirely: https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html ↑ New admin Windows account It's possible that the problem is caused by a setting or broken permissions in your main Windows account, and the fastest way to test this theory is to create a new account. It must have admin rights (not a standard user account), and it must be local, as in, not connected to your Microsoft account. To create a new account, open Windows Settings > Accounts > Family & other users, click "Add someone else to this PC" (under Other users, not Your family), click "I don't have this person's sign-in information," then "Add a user without a Microsoft account." Choose the username and password, answer some security questions, and you'll see the new account. Click it and select "Change account type" to make it an Administrator account if it's not already. It should say "Administrator - Local account" when you're done: Click ctrl-alt-delete, select Switch user, and sign into the new account. Then open the EA App (and Steam or the Epic launcher if applicable) and try to launch Sims 4. You shouldn't need to reinstall anything. Your saves and other user data won't be available, but that's fine for the purpose of this test. If Sims 4 works in the new account, it means the problem is contained to your old account. You can simply continue playing in the new account if you want. For any saves or other user data you'd like to transfer to the new account, sign into the old account again and copy the relevant files to C:\Users\Public. This folder is accessible from all user accounts; you can grab the files from there once you're in the new account. If you'd like to try to fix your old account, please see the next two sections. ↑ Move or restore location of Documents If Windows has placed the location of Documents somewhere Sims 4 can't access properly, you may need to move the folder. To find the current location, search in Windows for Command Prompt, open it, and enter this command: reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal" This will return the full file path to Documents. Unless you've chosen a custom location, it should be one of these, depending on whether OneDrive is involved: C:\Users\[username]\Documents C:\Users\[username]\OneDrive\Documents If you see a different location, one you didn't intend to use, changing it may help. If Documents is in OneDrive and you don't want it there, the best course of action is to tell OneDrive to stop syncing your files, as described here: [CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402 If this doesn't successfully change the location, or your Documents directory is in a different unintended location, you can change it by editing your computer's registry. Be very careful when editing the registry—an error can cause problems up to and including preventing your computer from working at all. So please follow these instructions exactly, and don't touch anything other than the Personal value: https://support.microsoft.com/en-us/topic/operation-to-change-a-personal-folder-location-fails-in-windows-ffb95139-6dbb-821d-27ec-62c9aaccd720 Important: This process is only for moving Documents to another location on an internal drive. DO NOT move Documents to an external drive. If you would like to store your Sims 4 user folder externally, please use this guide instead. Important: Please also keep in mind that when you change the location of Documents, you also change the location where Sims 4 looks for its user folder. You will therefore need to move your saves and other user files to the new location. ↑ Reset permissions on Documents folder When Sims 4 works in a new Windows account but not your existing one, the problem may be broken permissions in the old account. You can use the takeown command to reset the permissions on the Documents folder if necessary. First, move the Electronic Arts folder out of Documents, or delete it if it's empty. Search in Windows for "Command Prompt," open it, and enter this command: reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal" The location you see is what you'll use for the command. The command itself is this: takeown /F "[file path to Documents folder]" So it will probably be one of these, but double-check anyway: takeown /F "C:\Users\username\Documents" or takeown /F "C:\Users\username\OneDrive\Documents" Write your actual username for this Windows account (your main one) instead of username. Since the syntax needs to be exactly right, please copy this command to a Notepad file, substitute in your username, and then copy that string when you're ready to use it. Hit Windows key-X and choose either "PowerShell (Administrator)" or "Windows Terminal (Administrator)," whichever option is offered, paste the command into the window, and enter. Then restart your computer and try again to play. If that doesn't help, please see the accepted solution of this thread for further troubleshooting: "A problem occured while saving the game. No game session data was preserved." | EA Forums - 9150501 You'll of course apply these steps to the Documents folder your account is using, wherever Command Prompt told you that was. ↑ Virus scan If none of the other troubleshooting steps help, or one of them helps temporarily but Sims 4 stops working again, before you've added back any content or made any other changes that would account for this, your computer may have a virus or other malware. So it's worth running a virus scan. Download Malwarebytes (the free trial is fine) from here: https://www.malwarebytes.com/mwb-download Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for all scan types and for all your drives, and let it do its job. This could take anywhere from a few minutes to several hours, depending on the amount of data and whether the scan finds anything, so you may want to set it to run while you're doing something else. The Malwarebytes report is simple to understand if it doesn't find anything, but if you'd like me to take a look, feel free to reply to this post and attach the report. ↑ If none of this makes a difference, please post in this thread asking for further help. Let me know whether you can play in the new admin Windows account or not: this is important diagnostic information.41KViews4likes568Comments