Brand new PC: Game keeps randomly crashing
Hello there, I just got a new high-end gaming laptop and was looking forward to playing Sims 4 on it. I have played for years and have never had this issue on my old laptop (which was otherwise performing pretty badly). The issue is that Sims 4 constantly crash for no apparent reason. I don't get any error message and the application just seems to close on its own (it kinda freezes for a bit and then a quick flash of white or black screen before it closes). This is on a freshly set-up PC with W11 where the only things I have downloaded this far is the EA launcher, Sims 4 and my current browser. I have followed the troubleshooting guide and otherwise tried most tips that I have found online. Steps include (not neccesarily in this order): - Uninstalling and reinstalling both the game and the launcher - Deleted mods folder and cache-file - Moved entire Sims folder to desktop and multiple fresh saves - Checked that drivers are updated I dont have any mods or custom content downloaded, and it doesnt seem to matter if I load into a game or start a new game. I dont see any clear pattern to it happening either - as it can happen after 5 minutes or after 2 hours (max time before crashing) and there isnt any particular location or action that my sim is performing that I notice. I just want to get back to playing Sims 4. Please, could anyone tech-savy help me with this? Ive included the dxdiag for a crash that happened after 2 hours (DxDiag2) and the most recent for a crash that happened when restarting and playing for like 5 minutes (DxDiag3). Ive also included a screenshot from monitoring CPU and GPU while playing, as I noticed something that may (or may not) be of relevance. See the attached picture where it seems that the GPU goes idle at the approx same time as the crash happenes. Can anyone please help me with this?
Guatlet objective problem
When I play Guatlet mode- to be specific(guatlet ultimate8)and I do the objective of score at least 1 goal in 12 separate games, you dont give me my rewards and im kicked out to the main menu(even not to the ultimate team) and I don't get my rewards, maybe the problem is only in my account, I don't know, but please fix it soon cause the objective is until tomorrow...
The Sims 3 neither starts the launcher nor the game
I open the EA app, select The Sims 3, click play, and for a few seconds it seems like it’s going to start, but nothing launches; instead, it just takes me back to the EA app. I have already tried several things suggested by EA staff, like reinstalling the applications, running as an administrator, repairing the game... yet I still can't play it. I have a good computer that should be able to run the game normally, and I’ve never had performance issues.
Game crash without any error message
For about 3-4 weeks now, my game has been crashing without giving any error message, no matter what map I'm playing. I've already tried uninstalling and reinstalling. My drivers are all up to date. I've already enabled the executables in Windows Defender/Exploit. I've repaired the game countless times. Absolutely nothing works; it's impossible to finish a match. Every time the game crashes, the error below appears in the Windows Events Log. Nome do aplicativo com falha: bf6.exe, versão: 1.0.397.20249, carimbo de data/hora: 0x6939931d Nome do módulo com falha: bf6.exe, versão: 1.0.397.20249, carimbo de data/hora: 0x6939931d Código de exceção: 0xc0000005 Deslocamento de falha: 0x0000000000587fe7 ID do processo com falha: 0x89A0 Hora de início do aplicativo com falha: 0x1DC711425C1FB48 Caminho do aplicativo com falha: E:\SteamLibrary\steamapps\common\Battlefield 6\bf6.exe Caminho do módulo com falha: E:\SteamLibrary\steamapps\common\Battlefield 6\bf6.exe ID do relatório: 6150f972-960e-4ac5-a2e1-0fc6422f22cc Nome completo do pacote com falha: ID do aplicativo relativo ao pacote com falha: Ryzen 5900x RTX 3800 32gb ram 2800mhz
Game keeps crashing at loading screen
Hi guys, as the title says, every time I open up the game, it crashes right after showing the game title. I've been trying a few solution provided but still am unable to get it load. What I've done so far: Uninstall and reinstall both sims4 and EA Downloaded Nivida game driver, tried to run sims4 from there Didnt install anything related to razer, i dont know where to find RazerChroma in my files Really appreciate your help on this as i'm not very tech savvy! Thank you all in advance! My Dxdiag as attached.
Constant crashes on PC
This issue happens with both Nvidia and AMD GPU's. I've had constant crashes on multiple 9070 XT variants and RTX 5080. Either memory leaks or mesh‑streaming pool collapse. I've also gotten the device/driver not responding error. So much fun. Downclocking the GPU is not the answer. This is clearly a game issue and should be fixed by the dev team. DLSS is disabled. Graphics at high setting to minimize vram usage. Nvidia Reflex + Boost enabled (game default setting). Enabling DLSS (upscaling only) guarantees crashes within a few minutes. Nvidia App profile recommended settings will automatically enable DLSS unless you manually disable "auto optimize". The only band aid "fix" I've found is to: 1. disable GPU shader cache in driver. Restart pc because shader files are locked. 2. delete GPU shader cache by browsing to the shader cache directory and deleting files or folders. 2. delete windows directx shader cache. 3. repair game files. 4. re-enable GPU cache. 5. reboot. This will be stable for a while until it isn't and starts crashing again then the only way for me to "fix" is to repeat the above steps. This is extremely frustrating and enough for me to just stop playing.Sims 4 keeps crashing no matter what I've tried
I've updated all the drivers I know of, turned my settings to low, made it so the game recognizes my graphics card properly, reinstalled, removed all mods and CC, played on a fresh folder, and nothing seems to work so far. I have no mods or CC installed at all, though I do have quite a few packs. I started playing again about 2 weeks ago, and it worked fine for about 4 hours before it started crashing every time I would load into a lot. I could play for maybe 30 seconds before it crashed. I thought maybe my save got corrupted, so I deleted all my saves and started a new one, just for it to crash during CAS. I've tried maybe 10 times now, most of the time it just crashes halfway through making a sim, but sometimes it freezes and gets stuck on a white screen. I'm wondering what to do next, I'm completely stumped. I appreciate any help you can give. I'll attach my dx.diag, I hope I did it right, let me know if you need anything else![CURRENT ISSUE] Sims 4 Failed to Launch Game
Overview Failed to launch game An error on our end caused the launch to fail. Try again a little later. Please ONLY use this thread if your game actually fails to launch. If the game does open, no matter how briefly, and then crashes, and only then do you see the "failed to launch game" error, please create your own thread. Provide a dxdiag and a lastexception with your post. How to do so is covered in this reply: [START HERE] Crashing/Back to Map/Endless loading (Patch 117.221) | EA Forums - 12512130 This is currently something of a catch-all error, caused by a variety of issues. And the game may in fact start but crash immediately after launch. Trying to relaunch the game immediately after it's crashed can cause the error as well. While troubleshooting this issue, each time the game fails to load, make sure the EA App is closed (exit out of it; don't just X out the window), and open the Task Manager and end the EABackgroundServices entry in the background processes list. Alternately, restart your computer. Workarounds jump to: Remove mods jump to: Clean user folder jump to: Set exceptions in antivirus jump to: Change OneDrive settings jump to: Update graphics driver jump to: Perform a clean boot jump to: Uncommon causes jump to: New admin Windows account These workarounds are listed in order of how frequently they cause this issue. So to avoid wasting time on steps that are unlikely to help you, it would be best to try the suggestions in order. Before proceeding, please repair the game. If you've installed through the EA App, open the App library and click Sims 4 > Manage > Repair. For a Steam install, open your Steam library, right-click the Sims 4 tile, and select Properties > Installed files > Verify integrity of the game files. Remove mods The most common cause of this error is a broken mod, and the most efficient way to find out if that's your issue is to remove the entire Mods folder, and delete localthumbcache.package, in the same Sims 4 folder. This doesn't mean playing without mods—if it helps, you can test your mods and cc until you find the broken file or files, then restore the rest. If it doesn't help, move on to the next steps. While testing, use the new Mods folder the game created when you launched it without mods. Transfer individual files or subfolders rather than the entire Mods folder, and use the fresh Resource.cfg file rather than your old one as well. ↑ Clean user folder If removing only the Mods folder doesn't help, remove or rename (these have the same effect) the entire Sims 4 folder in Documents > Electronic Arts. If it copies instead of moving, or you get an error when trying to move it, stop here and see the OneDrive section below. Otherwise, when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit. If this works, you can start moving your content from the old Sims 4 folder to the new one. Start by testing your mods and custom content, if you have any. Use the new Mods folder and Resource.cfg file the game creates rather than your old ones. Test your mods and cc in batches, or use the 50/50 method described here if you have a lot of files to sort through: https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method Once you're done with your Mods folder, you can transfer the contents of saves, Tray (saved households and builds), Screenshots and Recorded Videos if you care about those, and Options.ini if you don't want to redo all your in-game options. The rest can be discarded; the game will regenerate the files and folders as necessary. ↑ Set exceptions in your antivirus Your antivirus blocking the game from starting can cause this issue as well. Look for any recent actions involving Sims 4 or the EA App, and set exceptions/exclusions as necessary. The exceptions should be for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the Bin folder they're in; set one for EADesktop.exe as well while you're there. If you use Memory Boost (still in beta and opt-in only), set an exception for TS4_x64_fpb.exe. This article has instructions for Windows Defender and a couple of common third-party programs: https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html If your antivirus isn't covered, consult the publisher's online documentation for instructions. A search for "[antivirus name] set exception" will probably find a user manual. ↑ Change OneDrive settings If OneDrive is running on your computer, whether you use it or not, it can block Sims 4's access to Documents and cause this error. First, try pausing syncing. Right-click the cloud icon in the lower-right corner of the screen, or sometimes hidden in the Tray (^ icon), to see the option: If this helps, the underlying issue is OneDrive, and you may want or need to adjust your settings accordingly. You can choose which folders to sync, stop OneDrive from syncing your Sims 4 folder or all of Documents automatically, or get rid of OneDrive entirely. Please see this guide, specifically the "I don't want OneDrive to sync my files" and "I want to get rid of OneDrive" sections, for further help: [CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402 ↑ Update your graphics driver Some users have fixed this issue by updating an old graphics driver. If you know how to do this on your own, go right ahead. To find the current driver version and date, click Windows key-X, select the Device Manager, expand Display adapters, right-click the name of your GPU (the dedicated card, usually Nvidia/AMD, if your computer has two), and select Properties > Driver. If you update through the Device Manager, which has an Update button in the menu, you will probably get a slightly older driver than the most current one. This is fine for testing purposes, and this driver may still fix the issue; just understand that you won't necessarily be up-to-date, and you may be told you already have the current version when you do not. To get the most current version, go to the driver downloads page hosted by the manufacturer of your GPU. If you don't know how to do this, or you'd like help or confirmation before proceeding, or trying to install the driver you've downloaded throws an error, please reply to this thread. Include a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons. ↑ Clean Boot A clean boot is the process of temporarily disabling all nonessential services on your computer, including some that may start with Windows and perpetually run silently in the background. (It is NOT a clean install of Windows; I am not suggesting you erase your data.) The idea is to see whether any background process is interfering with Sims 4. Here's how to perform a clean boot: https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described. When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again. Don't open anything other than Sims 4 and the EA App while testing, not even a browser window. If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue. If the game freezes or crashes in a clean boot, please try again, except with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play. Uncommon causes These have been the underlying cause for a few uses but don't appear to be major contributors. Still, if any apply to you, try the suggestions. Disable Game Mode and Game Bar: Both of these settings are under Windows Settings > Gaming. DirectX 9 mode: Sims 4 now defaults to DirectX 11 mode on most computers. To force DX9 mode in the EA App, open the App game library, click Sims 4 > Manage > View properties, add -dx9 to the box, and save. If you play through Steam, open your library, right-click Sims 4, select Properties > General, and add -dx9 to the Launch Options box. Windows insider build: For certain other EA games, a couple of updates to the Windows beta build can trigger this error. I haven't seen this apply to Sims 4 yet, but if you're running the insider build, please see the accepted solution of this thread. Conflicting software: For other games (not Sims 4 as far as I've seen), MSI Afterburner or RivaTuner Statistics Server can trigger the error. You can close all unnecessary apps in the Task Manager; be sure to check the background processes list as well. ↑ New admin Windows account It's possible that the problem is caused by a setting or broken permissions in your main Windows account, and the fastest way to test this theory is to create a new account. It must have admin rights (not a standard user account), and it must be local, as in, not connected to your Microsoft account. The account name can only contain letters from the Roman alphabet and numbers, no special characters, accents, or anything else that isn't standard. To create a new account, open Windows Settings > Accounts > Family & other users, click "Add someone else to this PC" (under Other users, not Your family), click "I don't have this person's sign-in information," then "Add a user without a Microsoft account." Choose the username and password, answer some security questions, and you'll see the new account. Click it and select "Change account type" to make it an Administrator account if it's not already. It should say "Administrator - Local account" when you're done: Click ctrl-alt-delete, select Switch user, and sign into the new account. Then open the EA App (and Steam or the Epic launcher if applicable) and try to launch Sims 4. You shouldn't need to reinstall anything. Your saves and other user data won't be available, but that's fine for the purpose of this test. If Sims 4 works in the new account, it means the problem is contained to your old account. You can simply continue playing in the new account if you want. For any saves or other user data you'd like to transfer to the new account, sign into the old account again and copy the relevant files to C:\Users\Public. This folder is accessible from all user accounts; you can grab the files from there once you're in the new account. If you'd like help fixing your old account, please see below. ↑ If nothing else in this guide helps or applies to you, OR if Sims 4 only works the new admin Windows account but you'd like to play in your old account, try the other steps listed in this thread, which is for a distinct but sometimes related issue: [CURRENT ISSUE] Sims 4 Unable to Start, Already Running | EA Forums - 11818313 If those don't help either, please reply to this thread. Let me know whether the new Windows account worked. If it did not, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons. ↑
