Unable to launch game due to "not owning the game"
I've been working with the support to try and resolve this, but they directed me to the forums. I can't launch my Red Alert 3 from my library. I bought the game back when it came out on CD-Rom and added it on Origin as was required. After the update to the EA-app (and I think the launch of the C&C remastered collection). The game no longer is able to download as I get an error messages stating: Which is silly as I'm looking at the CD-Rom lying in front of me. The game doesn't have its own gamehub and the only option under the three dots is to download it, which gives this error. Having down the usual gamut of uninstalling, repairing, cache clearing, restarting etc. The service team couldn't help me further and directed me to post over here. Is there anyone who can help me out?
EA App failure to launch
Hello, Yesterday the ea app was working perfectly normally. Today it's coming up with a message saying 'The app failed to launch' followed 30 seconds later by another window saying 'Failed to log in' and a error code reading EC:10005. I have tried repairing, uninstalling and doing a clean install and checked firewall and internet settings but nothing yet has worked.No Verification Codes
EA will not email me any verification codes (I checked spam folders) to be able to log into my account when I went to turn 2fa on (didn't know it was turned off because usually it sends me a code to be able to get into my account). It said 'Something went wrong' then when i tried to do it again it said it sent a code but I never received it.
Not receiving pre order or deluxe edition DLC
I pre ordered the deluxe edition of Dragon Age the Veilgaurd and have still not received my DLC. It just does not show up in the game. This has been happening since the release of the game in November last year. Does anyone have any idea how this can be fixed? It shows here but does not show up in the game at all. I've completed the game and still nothing.
Can't purchase Sims 4: Lovestruck – cart won't update
Hello, I’m experiencing an issue trying to purchase The Sims 4: Lovestruck Expansion Pack during the current sale. Every time I try to add the pack to my cart through the EA App or the EA website, I get the following error: "We're having trouble updating your cart." This only happens with Lovestruck. I’ve already successfully purchased another DLC from the sale using the same account, region, and payment method, so the issue is not related to my location or payment. I’ve already tried: Restarting the EA App Clearing the cache using App Recovery Switching to English language Logging in through a browser (Chrome) Re-adding my payment method None of these steps resolved the issue. Please help me complete the purchase or advise what else I can do. Thanks in advance, Roni.
