EA App - Can't Connect to Server (Mac)

I see that others have had this issue before and most look unresolved.  I have a boatload of money tied up in my Sims 4 games and extras and I can't access any of it.  I've tried everything that was suggested in previous posts.  I can't access the EA Help page at all, it tells me that I don't have access to that.  So I tried on my phone and could get there but there was no available live chat option.  I have deleted the cache, restarted my modem, reinstalled everything, even updated my OS!  Nothing works!  At this point I've lost all my saved games and will have to start over IF I ever regain access.  The EA App is garbage!  Please fix or help me fix!