Account Verification
When I try to play online an account verification screen shows up. When I click to verify it sends me to another screen with a message saying "You will not be able to use the online features in NHL 2025 unless you creat an EA Account. Go to any online area of the title to try again". When I select online play again it brings me back to the verification screen. It's an endless loop. I managed to get in a live chat after trying to get it to work for over an hour. Extremely frustrating experience. Anyway I tried all of these things suggested by the agent for Xbox Series X. Logging out and logging back in, restarting the console/hard reset, clearing the cache, using an alternate mac address, and changing the password for my EA account. After that the website crashed and I couldn't continue or start a new chat. I also tried uninstalling and reinstalling the game. Is there something else I can try?World of chel name stuck as Jordan Nhl after suspension
Hello, in February i was banned from world of chel for 3 days after having an inappropriate name. Well i do admit it was pretty inappropriate and i do understand why i got banned, now my name is stuck as Jordan NHL and i can’t change it. Now you might be asking why am i submitting this form now if i was suspended in february? well thats because i was suspended even longer than it said (it wouldn’t let me play for 3 months) But thats in the past because i’m back. But now, i can’t change my name and i’m pretty disappointed because i want to have a custom name instead of jordan nhl. So please, if anyone knows how to fix it I’ll really appreciate it. I don’t want to have my name set as jordan nhl for the remainder of NHL 25. Thank you.Wrongly Suspended
I was wrongly suspended for no reason. I was having a nhl25 party with 30 people and spent over $1500 on food and drink. We couldn’t get into nhl25 because I was wrongly suspended and wasted a bunch of the food and drink I bought. I believe compensation of at least 3 million coins is well worth what I went through. I know this is a large company and I’m nothing to them but I’m a person who was wronged and deserves compensation! The writing beneath is from EA admitting their mistake. Please make it correct! Hello, We might have incorrectly flagged your account for breaking our rules. WE HAVE FINISHED REVIEWING YOUR ACCOUNT AND REVERSED ANY ACTION THAT MIGHT HAVE BEEN APPLIED INCORRECTLY. THANKS FOR STICKING WITH US WHILE WE CONTINUE TO IMPROVE OUR PROCESSES. HERE'S WHY: To promote a fun and fair NHL experience for all players, we have processes in place to identify and action on players who break our rules. Sometimes, an account might get flagged incorrectly. YOU CAN NOW CONTINUE PLAYING NHL AS NORMAL. EA'S RULES Breaking our rules damages the experience for you and other players. Help us keep our games fun and fair for everyone by getting to know our rules. • Play by the EA rules https://help.ea.com/help/faq/play-by-the-ea-rules/ • Our User Agreement, which is what you agree to when you make an EA Account https://www.ea.com/terms-of-service • Rules of Conduct https://www.ea.com/legal/user-agreement#rules-of-conduct ANY QUESTIONS? If you think we sent this to you by mistake, you can get in touch with our Terms of Service team. Learn how to reach out to them in our article on EA Help: • Contact Us https://help.ea.com/help/account/information-about-banned-or-suspended-accounts/ If you need technical assistance, please contact EA Help. This email is sent by Electronic Arts Inc. To view our complete Privacy & Cookie Policy and to contact Electronic Arts Inc. go to https://www.ea.com/legal/privacy-portal or write to: Electronic Arts Inc., 209 Redwood Shores Parkway, Redwood City, CA 94065. © 2025 Electronic Arts Inc. About Us | Privacy and Cookie Policy | User Agreement | Legal Hello, We might have incorrectly flagged your account for breaking our rules. WE HAVE FINISHED REVIEWING YOUR ACCOUNT AND REVERSED ANY ACTION THAT MIGHT HAVE BEEN APPLIED INCORRECTLY. THANKS FOR STICKING WITH US WHILE WE CONTINUE TO IMPROVE OUR PROCESSES. HERE'S WHY: To promote a fun and fair NHL experience for all players, we have processes in place to identify and action on players who break our rules. Sometimes, an account might get flagged incorrectly. YOU CAN NOW CONTINUE PLAYING NHL AS NORMAL. EA'S RULES Breaking our rules damages the experience for you and other players. Help us keep our games fun and fair for everyone by getting to know our rules. • Play by the EA rules https://help.ea.com/help/faq/play-by-the-ea-rules/ • Our User Agreement, which is what you agree to when you make an EA Account https://www.ea.com/terms-of-service • Rules of Conduct https://www.ea.com/legal/user-agreement#rules-of-conduct ANY QUESTIONS? If you think we sent this to you by mistake, you can get in touch with our Terms of Service team. Learn how to reach out to them in our article on EA Help: • Contact Us https://help.ea.com/help/account/information-about-banned-or-suspended-accounts/ If you need technical assistance, please contact EA Help. This email is sent by Electronic Arts Inc. To view our complete Privacy & Cookie Policy and to contact Electronic Arts Inc. go to https://www.ea.com/legal/privacy-portal or write to: Electronic Arts Inc., 209 Redwood Shores Parkway, Redwood City, CA 94065. © 2025 Electronic Arts Inc. About Us | Privacy and Cookie Policy | User Agreement | Legal
Commentary Not Working and Game Won't Sign into EA Servers on PS5
The commentary flat out won't say a word except for goals and big plays and the game is not signing into EA Servers. This does not happen on any other EA Sports/EA game i have. I've restarted my PS5, reinstalled the game, and this hasn't worked. Again, through troubleshooting I can confirm this is not my PS5, it is signed into the Playstation network and all other games including EA Sports games work properly. The commentary and sign in do not work only on this game (NHL 25). Please assist.
