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Beep_Beep503's avatar
Beep_Beep503
Seasoned Novice
1 month ago

I got randomly banned while I wasnt even online

Hii, earlier I got randomly banned even though I wasnt on the game. 
They didnt sent me an email or anything close to that, I only saw it when I tried to log in. After requesting the case files it told me I got banned for cheating. I never installed cheats in the first place (I think they ruin your game and fun) so I sent an appeal.

I am scared I wont get my account back, even though I didnt do anything.
Does anyone have another idea, in case they wont answer? I saw a lot of people online who had this issue in the past and the ban didnt get removed :(

4 Replies

  • Beep_Beep503 wrote:

    Does anyone have another idea, in case they wont answer? I saw a lot of people online who had this issue in the past and the ban didnt get removed :(

    Beep_Beep503​ Sadly no, bans can only be handled by the EA TOS Team.

    Wish you luck though!

    Beep_Beep503 wrote:

    Hii, earlier I got randomly banned even though I wasnt on the game. 

    That sort of sounds like your account may had been hacked, so I recommend securing your EA Account and any linked platform account by changing account passwords, logging out of any other device, and turning on Two-Step Verification.

  • Beep_Beep503's avatar
    Beep_Beep503
    Seasoned Novice
    1 month ago

    Thank you, I already checked and went through it all. My best guess was that it falsely got reported somehow, but I wouldnt be able to tell you why :// 

    Tho the status now says "new", I still didnt get any notify whatsoever though

  • Update:
    They looked at my appeal and denied it. In tried to sent another one now, this time even with footage from the Stream of a friend of mine (He streams on Twitch and my last gameplay was with him, in said stream) and with Screenshots of my Tasks Manager + installed things. 

    While waiting I also tried to reach the Live-Support but there I only got weird ChatGPT answers with insanely weird grammar (I am pretty sure a human didnt even look at my appeal if I am being honest). 

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