Support Process Question: EA Help vs EA Forums
Dear EA Sports, I was advised by the EA Sports Support team (EA Help) to raise my concerns and issues with the game on the EA Forums, and I was assured that developers and relevant teams are active here. However, despite creating multiple posts outlining my concerns, none of them have been acknowledged by EA staff. I have worked in a corporate environment for over 25 years, and I must say that this level of communication falls well below the standard one would normally expect from a customer support structure. What I find particularly confusing is the process itself. EA Help, which is meant to support customers, redirects players to these forums to raise issues. Yet once customers follow that direction, it appears that no meaningful engagement takes place. From a customer perspective, this creates a situation where players are effectively moved from one support channel to another without their concerns actually being addressed. The only time I received a response was when a post included a three-letter word that apparently violated forum rules. That post received attention immediately, yet the actual concern raised in the post was not addressed in the response. This sends a rather unfortunate message that moderation is active, but meaningful engagement with the issues themselves is not. As a long-standing customer, this is disappointing. I have been playing EA football titles since the very first FIFA, well before the PlayStation era, and I have remained a loyal player for decades. Because of that, I find it difficult to understand why concerns raised by players here receive so little acknowledgement. I fully understand that companies must be careful when responding publicly. However, complete silence is also a response, and it is not a particularly reassuring one. If EA Help directs players to the forums, then the forums should function as a place where issues are at least acknowledged or discussed. Otherwise, the process risks appearing circular — players are redirected to the forums for help, but once they arrive, no help is provided. I would respectfully ask that this process be reconsidered, and that concerns raised here receive at least some level of acknowledgement from the relevant teams. I have earned badges and profile levels on this forum over time, but those are secondary. What matters far more is meaningful communication with the player community. Could EA staff please clarify whether posts raising gameplay concerns are reviewed and whether players can expect responses here? For clarity, could a member of the EA community team or moderation team please confirm whether gameplay concerns raised on this forum are reviewed by the development team, and whether players should realistically expect feedback or acknowledgement when such concerns are raised here? Understanding how this process works would be very helpful for players who have been directed here by EA Help. Thank you for your time and consideration.
Is Ultimate Team designed more as a monetization system than a football game?
I want to discuss the structure behind Ultimate Team rather than simply complain about gameplay. When you analyze the system logically, several layers appear that explain how the mode works. First, the economic structure. Ultimate Team is built around pack sales. Packs contain random rewards, and the best cards have extremely low probabilities. At the same time, the competitive environment pushes players to obtain stronger cards. Because of this, improving a team often becomes connected to opening packs or spending coins. Second, the power progression. Every few weeks the game releases new promos, special cards and upgrades. These cards are usually stronger than previous ones. Because of this power creep, cards that were strong a month ago quickly become outdated. Players therefore feel constant pressure to upgrade their squads. Third, the psychological design. The pack system uses random rewards, strong visual animations and limited-time events. This creates a reinforcement loop where players feel excitement when opening packs and urgency during promos. Time-limited content also creates fear of missing out. Fourth, the gameplay layer. Gameplay often rewards specific attributes such as pace or certain playstyles. Because of this, certain cards become part of the “meta”. These cards are usually the rarest or most expensive ones. When these layers are combined, Ultimate Team becomes more than just a football mode. It becomes a loop where players constantly chase better cards. So the real question is not simply whether the game is fair or unfair. The real question is whether the structure of the mode is designed primarily to encourage continuous engagement and spending. What do you think?
Fake usernames/bots? Pro clubs?
I usually spend hours in the late evening just playing pick up games on Pro-Clubs Rush game mode. I have noticed some weird behavior from other players that are in the same match. They play like computer bots, horrible passing, no sense of teamwork, overall odd behavior. Fake users? Could it be a cross play issue? Xbox hacks etc. Last night I was playing with 3 other players and they all had the same character features (identical) but were 3 different user accounts. Is it me any one noticed this issue after the last update? I was still picking up some good competitive games last week, it’s odd how everyone became a dummy and can’t even complete a pass.FC 26 Create-A-Club
I think a really good idea to make FC26 a bit more realistic is to add Kit sponsors to the Create-A-Club option. For example in the first season you get a contract offer from either a real Sponsor or a fake/made up one. And it would have a contract length plus some challenges you may need to achieve throughout the season. It would just make the Create-A-Club choice way better as I feel like it doesn’t really get much recognition. Also you already have things like the Beats Cup in pre-season and multiple of companies in add boards in a stadium so it should make sense if this isn’t possible.Clubs Player Performance Widget
Any reason this wholly disliked nonsense is back and seemingly has no setting to disable it like in previous versions? Top right hand corner, large intrusive banner with all the info you already have tucked away in small form at the bottom of the screen but with inane pop ups like GOOD PASS or TRY AGAIN. How do you disable this in EA FC 26? Was just a toggle in previous games i think...was a whole nonsense of deleting old files from fifa 22 in 23 and 24.
EA Sports Dilemma:Trying to Please Everyone
The problem with FC 26, in my opinion, is mostly the feedback from the community. As a loyal FC fan and player, what I seem to notice is the constant complaints and never-ending negative feedback. Some of you may disagree with my assessment, but I will say it anyway.I never thought I’d say this, but many players complain and give negative feedback no matter what has been patched. At the beginning of the release, the game felt good and enjoyable. However, when a small problem with the defensive AI appeared, the complaints started. EA then tried to fix it by opening feedback channels and releasing patches. But in doing so, they may have unintentionally confused or disrupted the game’s AI to the point that it now feels very different from the game we had at launch.My point is that we always complain and ask EA to fix this and that. Even when they listen and try to make changes, the criticism continues. Instead of constantly attacking the game, why not try to play it as it is and allow the developers time to improve it properly? If it were not for the first patch, we might still be playing the amazing version we had at launch instead of the more inconsistent and sluggish version we have now.In some ways, the community also shares responsibility. We bombard EA with feedback, and the company then has to decide whose feedback to follow. EA should probably narrow down whose feedback they prioritize—especially experienced players or long-time fans who understand the game well.instead of trying to please everyone not differentiating Casual,Competitive,Content and Pro Players.we all want different fix to the "game,when EA tries to please everyone FC 26 loses its identity. So, EA should not rush changes so quickly.And Lastly just to be clear, I am neither glazing EA nor supporting their actions.Just so you know I had been banned from the transfer market for more than 6–8 months, with no more chances to re-appeal so I have no reason to defend them.I cannot trade until FC 27, and it sucks but i can still play the game so it is what it is.This is simply my opinion. No hard feelings,Cool.beta testers in march
To begin with, there will be no chance of selling fc27 while there will be huge titles released at the same period. We’re almost through March, and the game level is still in beta. There have been false promises and misleading advertising since day one. I left this game before the Team of the Year TOTY promo because it was disappointing, as expected. Every time I try to play a single game, the gameplay feels worse, even when it comes to issues that no one was initially upset about. Somehow, they find a way to ruin it. There’s a glitch that they couldn’t fix for a long time, which has disrupted the game balance. It seems the developers don’t understand the difference between challenging players and torturing them. All the mechanics are broken because the foundation of this game is flawed. I don't think the developers will be able to fix it in this time frame, and at this point, FC 26 feels dead. i doubt that the team responsible for this game will be up for the challange , and it’s likely that FC 27 will be dead on arrival. On release day, I will set a reminder to donate $100 to someone in need instead of purchasing your next title. Additionally, there will be major titles released around the same time, so there’s no chance of selling FC 27 .