How to get help with Apex Legends account bans and suspensions
Hey Legends, Is a locked, suspended, or banned EA Account keeping you from accessing Apex Legends? If your thread has been merged here, the information below covers the next steps, including how to check your account status and request a review if you believe the action was applied incorrectly. Please keep in mind that we cannot review, change, or remove account actions here on the forums. Not sure where to start? Sign in to the correct EA Account. If you play on multiple platforms or have more than one EA Account, make sure you're checking the account linked to the platform you use for Apex Legends. Check your EA Account email address for details on the action. We may email you from [email protected] regarding any account action, so be sure it's not being filtered to any spam or junk folders. Check the penalty history tool to see whether your account has an active suspension or ban, along with any available details about the action. Review our Rules of Conduct and Positive Play Charter to better understand the reason an account action may have been issued. If your account is locked rather than suspended or banned, check the account recovery steps first before attempting to submit an appeal. Ready to request a review? If you believe the account action was applied incorrectly, visit the Penalty History page and select the action you'd like to appeal, then follow the on-screen instructions to submit the request. If you don't see the action you want to appeal and have confirmed you're signed into the correct EA Account, check out this EA Help article to review additional details and submit an appeal. What happens next? After creating an appeal you can expect a response from [email protected], or keep an eye on your Case History page for a response once the team has completed their investigation. Each appeal is reviewed by a member of EA's Terms of Service team before a decision is made. While the response you receive may use standard wording, every appeal receives a manual review. If you're no longer able to submit another appeal through the Penalty History page, you've reached the maximum number of reviews available for that action. At that point, the decision is considered final. If your situation isn't covered above, you'll find additional information and answers to common questions in the EA Help article below. EA Account bans, suspensions, and locks: how to appeal and check status As a reminder, forum staff cannot review, change, or overturn any account or game sanctions. Posts merged to this thread will not receive a response.
I lost 162 cause i was lagging hard on the server and crashed
So i was playing and i had high packet loss problem so the game crashed couldn’t even load back in two times and i got kicked out and i lost 162 rp in diamond 3 lobby, it’s unfair, as i didn’t intentionally leave , it’s just the game got so many lagging problems, i shouldn’t be losing my points!
Voice and Text Chat unavailable due to Brazilian age restriction on adult acc
I am writing to request assistance with a critical issue preventing me from using communication features in Apex Legends on PlayStation 5. Ever since the implementation of the new Brazilian age verification guidelines, I have been completely unable to use both voice and text chat during matches. The following error message is displayed: "Voice and text chat is not available for your account." ("O bate-papo de voz e texto não está disponível para sua conta.") Important Details: I am an adult (over 18 years old). Both my PSN account and my EA account are verified and explicitly configured with my correct date of birth showing I am an adult. I do not have any parental controls or age restrictions active on my PlayStation 5 or EA Account. All PSN privacy settings for cross-play communication and voice/text chat are set to "Allow / Anyone". It seems like my account was mistakenly flagged or restricted by the automated region-based age system recently introduced in Brazil. Could you please review my account settings on your end, remove this incorrect restriction, and restore full communication features for my profile? Thank you for your time and assistance. Best regards,Ps5 Black Screen after match - Code:net Prevents Login
After finishing a match, Apex Legends stopped loading. When I press continue, the screen stays black while I can hear the lobby audio. after 20 - 30 seconds, I receive "Connection to server timed out (code:net)" or "Connection to server timed out after application was suspended." I can no longer reach the lobby. I have already: Reinstalled Apex Legends. Restarted my ps5 and router. Changed data centers. Deleted local save data. Restored ps5 licenses. Verified my EA account has no bans. Confirmed other online games and other EA games work normally. Confirmed friends can log into Apex without issues. The issue started immediately after completing a match, and has persisted for over 12 hours. It appears to be an account or server-side issue rather than a console or network problem.Matchmaking loop
MY account got banned year before and then thye unabnned my account for "phisinh reasons" now i cant play online anymore, i cant get any help from EA usless help teams i just get rerouted to all diffrent departments and nothing is happening, and thers no way for me to contact TOS, im just sitting behind a ENDLESS MATCHMAKING LOOP AND I CANT DO ANYTHGING about it , whats the point of EA HELP!!, if THERS NO HELP, is it just me or im missing something here, HELPP ME PLEASE ITS WORSE THAT HELL!!!Critical Wattson Bugs: Interception Pylon and Fence Node Issues
How long are these game-breaking Wattson bugs going to be left unfixed? Wattson’s Interception Pylon still fails to neutralize Alter’s ultimate, and this is a critical bug that directly affects gameplay. I’ve also reported multiple times that pressing reload can accidentally pick up Wattson’s fence nodes. Are these serious issues ever going to be fixed, or are they just going to be ignored indefinitely?Extreme packet loss on Apex Legends Ranked mode only
I've been receiving packet loss for every rank game. I am connected to ethernet cable & receiving high speed internet. I did every troubleshooting steps I could possible do on my end. This packet loss started happening once Apex decided to implement DDOS servers for rank lobbies. Need assistance on a resolution.Voice and text chat disabled on PS5 age verification never appears in Brazil
I play Apex Legends on PlayStation 5 in Brazil. Voice and text chat are disabled, and the game says these features are not permitted for my account. I am over 18 and my EA Account has the correct date of birth. My PlayStation privacy settings allow communication, I have no parental restrictions, and I have not received any ban or suspension. The same problem also happens with a second account on the same PS5. EA’s support page says Brazilian players may need to complete age verification. However, Apex does not show any QR code, verification prompt, or unique code. The EA Account website also does not show a START button, and start.ea.com does not allow me to begin without a code. Platform PlayStation 5 Country Brazil Troubleshooting attempted: restarted the PS5, checked privacy settings, checked parental controls, checked the EA Account date of birth, and tested another account. Please investigate why the age verification prompt is not appearing and why communication features are being blocked.
