CUSTOMER SERVICE
the link didn't work the advisor randomly appears, closes your chat without letting you know, these forums doesnt help you either, they pick and choose who to help, still waiting for a response from the community manager to show proof the stupid links and cases doesnt work.6Views0likes0CommentsSplit Fiction - Unable to Launch Game on Steam
After clicking the Play button for Split Fiction on Steam, it will prepare to launch for play then stop and the button will revert back as Play. The game never came up and it has worked before. My laptop meets the system requirements for the game. I’ve tried following instructions online to set the graphic card for the game and make some modifications to game properties on steam and none worked.11Views0likes0CommentsCold Potato Achievement not unlocking
My friend and I played through the Game Show side story and got through it without the bomb exploding, and the achievement only unlocked for him. We then did it again with me being the host and traded characters, but the achievement still won't unlock for me. Has anyone figured out the issue with this achievement? Is this a bug, or did we do something wrong? All the other achievements were unlocked perfectly fine, so this is the only one that is missing.17Views0likes0CommentsSplit Fiction unable to join game session
I am unable able to join game session when playing via friend pass for split fiction, it keeps loading and then says that I am unable to join the game session due to lost connection. I was previously able to play together via the friend pass for split fiction without any issues but now we cannot join each others session. Please assist.21Views0likes0CommentsA way out - Invalid license. Reason code = Missing DLL: [XINPUT1_3.dll]
Hello everyone, I bought "A Way Out" via Steam over on year ago. I played for few hour long time ago but now I'm back to continue whe I launch the game, I get the following error: Invalid license. Reason code = Missing DLL: [XINPUT1_3.dll] Error: 0x7E I am on a fresh installation of Windows 11, on recent hardware, completely up-to-date via Windows Update. I follow on the following similar issue but without results: https://forums.ea.com/discussions/ea-originals-discussion-en/a-way-out---invalid-license-reason-code--missing-dll-xinput1-3-dll/7627028I I also follow on the help sections and did the reinstalls and cleanups and what not. It looks like a EA bug. Steam doesn't want to refund my game and sends me to EA for a fix. However, I can't reach EA. Anybody knows a solution in this case or I have to give it up? Kindly help Thank you34Views1like1CommentWorld not loading / Visual Glitches (Split Fiction)
Hi, we're experiencing severe visual problems which make the game impossible to play, except for the first chapter. It could be some kind of shader issue. We're not able to really move, just some camera movement and sounds are working. We were able to play the game past chapter 1 before, but after taking a break for a week or two, the game no longer works. (Maybe a recent update?) Any checkpoints we try to load, the visuals are completly broken. (see screenshot). Then tried to fix it by installing the newest graphics driver for my GTX 970 (I'm aware it's on the low end of supported graphics cards, but it worked before just fine), after installing the newest drivers the shaders got recalculated for longer than usual on launch, but the issue persists. Also tried lowering various settings, lowering resolution etc. Tried verifying integrity with Steam too, and all files verified successfully. Screenshot 1 is from "Big City life" checkpoint. Some other levels are just a black screen, others are with broken visuals like the screenshot. Music is playing, the only thing that moves on screen are the UI character position indicators, (UI in general works), also seem to be constantly falling. Basically it seems to me like the levels don't load correctly, (it doesn't take enough time to load either, but even if I wait, it doesn't fix itself). What however works is the menu level, and all the "Rader Publishing" levels, the intro cutscene works, etc.31Views1like0Comments"Failed to open descriptor file '../../Haze1.uproject' when launching A Way Out
Hi, I'm having a problem launching A Way Out on PC. When I try to start the game, either from steam or the EA App, i get the following error (in the image attached). I've already tried verifying game files in Steam, reinstalling the game, clearing the EA App cache, and even reinstalling the EA app itself. The game still won't launch, there is no .exe file in the game folder, just development files like Haze1.uproject. I purchased the game on steam, my steam and EA are correctly linked. I contacted EA Support, but i'm still stuck. Could someone please help me get the game working, so I can play? Thanks in advance!144Views1like0CommentsI lost all my progress!
The first time I played Wild Hearts was through the Xbox Game Pass. Over 40 hours of play. Yesterday I bought the game on Steam, which is linked to EA and Xbox. When I started the game, I had all my progress... then when I left for a while and came back in, it was gone. The main menu of the game shows me 1 saved game with 0h and 0seg of play. When I started that game, it kicks me out of the game. I want to try deleting the data I have locally, but I don't know how. Also, surely my progress is saved on some EA Xbox server and possibly on Steam since it has cross-progress. Does anyone know about this? :C Now I can't even play28Views1like0Comments