How to get help with Apex Legends account bans and suspensions
Hey Legends, Is a locked, suspended, or banned EA Account keeping you from accessing Apex Legends? If your thread has been merged here, the information below covers the next steps, including how to check your account status and request a review if you believe the action was applied incorrectly. Please keep in mind that we cannot review, change, or remove account actions here on the forums. Not sure where to start? Sign in to the correct EA Account. If you play on multiple platforms or have more than one EA Account, make sure you're checking the account linked to the platform you use for Apex Legends. Check your EA Account email address for details on the action. We may email you from [email protected] regarding any account action, so be sure it's not being filtered to any spam or junk folders. Check the penalty history tool to see whether your account has an active suspension or ban, along with any available details about the action. Review our Rules of Conduct and Positive Play Charter to better understand the reason an account action may have been issued. If your account is locked rather than suspended or banned, check the account recovery steps first before attempting to submit an appeal. Ready to request a review? If you believe the account action was applied incorrectly, visit the Penalty History page and select the action you'd like to appeal, then follow the on-screen instructions to submit the request. If you don't see the action you want to appeal and have confirmed you're signed into the correct EA Account, check out this EA Help article to review additional details and submit an appeal. What happens next? After creating an appeal you can expect a response from [email protected], or keep an eye on your Case History page for a response once the team has completed their investigation. Each appeal is reviewed by a member of EA's Terms of Service team before a decision is made. While the response you receive may use a template for standard wording, every appeal receives a manual review. These responses are not automated. If you're no longer able to submit another appeal through the Penalty History page, you've reached the maximum number of reviews available for that action. At that point, the decision is considered final. If your situation isn't covered above, you'll find additional information and answers to common questions in the EA Help article below. EA Account bans, suspensions, and locks: how to appeal and check status As a reminder, forum staff cannot review, change, or overturn any account or game sanctions. Please review the information above as posts merged to this thread may not receive a response.
cant add anyone
this started when the new season came out wasnt able to add anyone and they search and cant add me when i type their name it says nothing is found and same when they type mine like a week ago i was able to add someone but i cant anymore i've tried with like 5 different people and it doesnt work all different platformsSubject: Incorrect Ranked Reward – Predator Badge Missing
Hello, I am contacting you regarding an issue with my Apex Legends ranked rewards. During this season, I played on both PC and Nintendo Switch 2, with both platforms linked to the same EA account. I reached Diamond rank on PC, but I reached Predator rank on Nintendo Switch 2. My accounts were already linked when I achieved Predator rank. However, after the season ended and the ranked rewards were distributed, I only received the Diamond ranked badge instead of the Predator badge. Could you please investigate my ranked progression on Nintendo Switch 2 and help me receive the correct Predator ranked badge? I would greatly appreciate your assistance. Thank you for your time.Subject: Nintendo Switch Predator Rank Changed to Master
Hello, I am contacting you about a ranking issue in Apex Legends on Nintendo Switch. On October 31, I reached Predator rank with approximately 16,280 RP and was ranked 523rd on the leaderboard. However, without playing any ranked matches afterward, both my in-game rank screen and profile changed to Master. My RP has remained approximately 16,280. Could you please confirm whether this is a visual bug or whether I have actually lost my Predator status? I would also like to know whether I am still eligible to receive Predator rewards at the end of the season. Thank you for your assistance.Case #255841399 Portal Timestamp Bug (Day 27 Follow-Up for @EA_QueenBee )
Hello Community Managers, I am following up directly on the advice EA_QueenBee gave me 21 days ago regarding my open ticket (Case #255841399), as it has now reached 27 days (nearly triple the stated 10-day SLA) and appears to have a technical portal bug on EA Help. - Game: Apex Legends (Launched via Steam, AppID: 1172470) - Account / EA ID: reggarfyt (reggarf) - Case Number: #255841399 - Date Created: October 03, 2026 (6:22 AM) - Current Status: Stuck on "New" (27 Days Elapsed) Summary of Technical Issue & Diagnostics Submitted: 1. Followed CM Queue Instructions: On Oct 9, EA_QueenBee advised me that ToS reviews take up to 10 days and warned me not to reopen the ticket. However, whenever the EA Help status page was checked, the portal glitched and overwrote the status timestamp to "New" (e.g., showing Created Oct 3, 2026, but Status: New On Oct 26, 2026)[cite: 1]. I have completely stopped loading the case page so the timer stops resetting. Please do not merge this into the general megathread, as I am not asking for a ban review on the forums. Because it has been 27 days since October 3, could EA_QueenBee or another Community Manager please check Case #255841399 internally (just as you offered to check for another player in my previous thread) to confirm what my actual backend queue status says and ensure the ticket is not stuck in a dead routing loop? Thank you for your time and assistance.Apex crashes for no reason
Entering the matchmaking lobby is completely fine, but once I get into the game, it crashes halfway through without any warning. After that, I verified the game files on Steam, which showed three files were missing, so I re-downloaded them. However, when I entered the game again, the same issue happened: crash, verification, three missing files, automatic download, and the game kept looping this process. I spent several days figuring out the cause, but I didn’t know how to fix it. My computer detects the anti-cheat program as a virus, so when EA’s anti-cheat scans the disc or checks if I’m cheating, it automatically deletes the EA anti-cheat program. Then, when the Apex game detects that the EA anti-cheat is missing files, the game crashes immediately. Every time I enter the game, when the anti-cheat starts and detects these three missing files, it redownloads them, repeating the process over and over. I haven’t found a solution yet and don’t know if it’s the game’s anti-cheat system or my computer that’s causing it. This has never happened before. I believe other players also experience random crashes but can’t find the cause. Please, EA, take a look. Below are my computer’s event viewer logs and system configuration. I believe this is the real reason many players experience random crashes after updating the game, but you haven’t found a fix yet. Now that I’ve found it, please fix it as soon as possible and get back to me.Code:Tap
The new split is here, and we were told that the issues were being investigated/fixed, but the exact same problem is still happening. I played ONE Ranked match and immediately got Code:Tap again. This has been happening repeatedly, and I’ve already reported it numerous times. At this point, restarting the game, checking files, changing data centers, etc. clearly isn’t solving the problem. The issue keeps coming back in Ranked. Please acknowledge this as an ongoing issue and provide an actual update on what is being done to fix it. It’s extremely frustrating to lose access to ranked after just one match because of Code:Tap.Ranked smurfs
Are they ever going to do anything about smurfs the only people I’ve lost to in ranked this season has been smurfs and I’ve demoted once due to it and my ranked ladder is just smurfs this season feels the worse for smurfs especially boosting I can’t name the last game that I’ve not died to a Smurf
