How to get help with Apex Legends account bans and suspensions
Hey Legends, Is a locked, suspended, or banned EA Account keeping you from accessing Apex Legends? If your thread has been merged here, the information below covers the next steps, including how to check your account status and request a review if you believe the action was applied incorrectly. Please keep in mind that we cannot review, change, or remove account actions here on the forums. Not sure where to start? Sign in to the correct EA Account. If you play on multiple platforms or have more than one EA Account, make sure you're checking the account linked to the platform you use for Apex Legends. Check your EA Account email address for details on the action. We may email you from [email protected] regarding any account action, so be sure it's not being filtered to any spam or junk folders. Check the penalty history tool to see whether your account has an active suspension or ban, along with any available details about the action. Review our Rules of Conduct and Positive Play Charter to better understand the reason an account action may have been issued. If your account is locked rather than suspended or banned, check the account recovery steps first before attempting to submit an appeal. Ready to request a review? If you believe the account action was applied incorrectly, visit the Penalty History page and select the action you'd like to appeal, then follow the on-screen instructions to submit the request. If you don't see the action you want to appeal and have confirmed you're signed into the correct EA Account, check out this EA Help article to review additional details and submit an appeal. What happens next? After creating an appeal you can expect a response from [email protected], or keep an eye on your Case History page for a response once the team has completed their investigation. Each appeal is reviewed by a member of EA's Terms of Service team before a decision is made. While the response you receive may use a template for standard wording, every appeal receives a manual review. These responses are not automated. If you're no longer able to submit another appeal through the Penalty History page, you've reached the maximum number of reviews available for that action. At that point, the decision is considered final. If your situation isn't covered above, you'll find additional information and answers to common questions in the EA Help article below. EA Account bans, suspensions, and locks: how to appeal and check status As a reminder, forum staff cannot review, change, or overturn any account or game sanctions. Please review the information above as posts merged to this thread may not receive a response.
Code:Tap
The new split is here, and we were told that the issues were being investigated/fixed, but the exact same problem is still happening. I played ONE Ranked match and immediately got Code:Tap again. This has been happening repeatedly, and I’ve already reported it numerous times. At this point, restarting the game, checking files, changing data centers, etc. clearly isn’t solving the problem. The issue keeps coming back in Ranked. Please acknowledge this as an ongoing issue and provide an actual update on what is being done to fix it. It’s extremely frustrating to lose access to ranked after just one match because of Code:Tap.Ranked smurfs
Are they ever going to do anything about smurfs the only people I’ve lost to in ranked this season has been smurfs and I’ve demoted once due to it and my ranked ladder is just smurfs this season feels the worse for smurfs especially boosting I can’t name the last game that I’ve not died to a Smurf
Advanced Look Controls on Switch 2 Joy-Cons Missing
With the transition to Switch 2, the jump in performance has been massive and is now thankfully as viable as other platforms. However, Joy-Con 2s have Advanced Look Controls locked out of the settings menu only when those controllers are being used. As there are a lot of important settings in that menu, it would be great to have that restriction removed. With the way it currently is, the game locks that menu specifically when you using Joy-Con, yet works with any other controller (including third party Joy-Cons that pretend to be Pro Controllers), creating an unnecessary disadvantage on official Joy-Cons specifically.Proposal for Custom-Lobby Testing of Hardware-Based Anti-Cheat Detection
Dear Apex Legends Anti-Cheat Team, I am writing to suggest an approach that I believe could significantly strengthen Apex Legends' ability to detect hardware-based cheating involving devices such as Cronus, Titan, XIM, and controllers or firmware capable of manipulating recoil or aim inputs. With modern technology, I believe it would be possible to create a controlled anti-cheat research environment using custom lobbies specifically for studying the behavioral effects of these devices. The anti-cheat team could conduct controlled experiments using known hardware configurations and compare them directly against legitimate controller gameplay. Rather than relying only on identifying the physical device, the team could collect gameplay and input telemetry generated while the devices are actively being used. For example, researchers could establish controlled datasets consisting of: Legitimate players performing normal recoil control at different skill levels. Anti-cheat researchers using known hardware-assisted configurations. Different weapons, ranges, firing durations, and engagement situations. Repeated tests across multiple sessions and players. Input telemetry and gameplay behavior associated with each test. The goal would not be to identify a single recoil pattern and automatically ban anyone who resembles it. Instead, the system could look for combinations of behavioral characteristics that consistently distinguish legitimate human input from automated or hardware-manipulated input. This could allow the anti-cheat team to develop a large, verified dataset containing both legitimate and confirmed cheating examples. Statistical analysis and machine-learning techniques could then be used to determine which characteristics are reliable indicators of hardware-assisted manipulation. The testing could also include extensive false-positive testing. Highly skilled legitimate controller players can have extremely consistent recoil control, so any detection system should be validated against elite legitimate players before enforcement is triggered. A possible development cycle could therefore be: Controlled testing → verified telemetry → behavioral modeling → false-positive testing → limited deployment → monitoring → continual refinement. This approach could also help future-proof the anti-cheat system. Instead of maintaining a simple blacklist of individual devices, the system could focus on detecting the underlying input manipulation regardless of which manufacturer or hardware configuration produces it. I believe this type of controlled research environment could be particularly valuable for understanding recoil manipulation, aim-assist exploitation, and other forms of automated input assistance. I understand that the technical details of an anti-cheat system must remain confidential so that cheaters cannot engineer around the detection methods. My intention is simply to suggest a research methodology that could give the anti-cheat team a controlled source of confirmed cheating data while minimizing the risk of false positives against legitimate players. Thank you for your continued work protecting competitive integrity in Apex Legends. Respectfully, iiiiincredible aka JeremiahSwitch2 so Horrible
After the recent update, Apex is displaying -9999 for currency, and except for the play button, all other buttons (such as events, challenges, etc.) appear grayed out. If l select Prepared, still can’t play games!And I am a Chinese player 🇨🇳 l hope you can refresh my account and help me to play games again! Thanks for your help and support!
