Missing Heirloom on Linked Nintendo Switch Account
Hello EA Support Team, I hope you’re doing well. I’m reaching out because I appear to have lost access to my heirloom that was on my previous Nintendo Switch account, and I’m hoping you can help me recover it. Here are the details: • Platform: Nintendo Switch • Game: Apex Legends • Previous Nintendo Account Email/Username: XxLigmaxX • Current EA Account Email: [edit: email address removed] • Approximate Date I Noticed the Issue: 08/2024 • Heirloom Lost: Original Octane Butterfly Heirloom I recently switched accounts/linked my EA account, and after logging in I noticed the heirloom is no longer on my account. This item was previously unlocked legitimately, so I’d really appreciate if you could investigate whether it can be restored or if there’s an account-linking issue causing it not to appear. If you need any additional information (transaction history, screenshots, or account verification), I’m happy to provide it. Thank you for your time and assistance — I appreciate any help you can give. Best regards, [CM edit: real name removed] PimpDaddy3_0 [edit: email address removed]Cannot Play the Ranked Mode (Mostly Ranked But sometimes Pubs)
Ive been Playing on Nintendo Switch since season 18. Recently since around season 23 The game has been Making it where whenever I join a ranked match It will Freeze as soon as I Join the match. Which I have to proceed to try and close the game. It will take a while and crash the game. Then I open it try to get back in and it makes me abandon or Redo the same process. https://www.tiktok.com/t/ZP8xrY4sL/ This is the tiktok I made showing exactly what happens each time in the ranked matches. And sometimes it even gives abandon penalty.
Regarding the inability to use Pathfinder and Loba's ultimate skills
Since it's taking a while to fix, I'm also posting this here. When playing with a controller, there's an issue where pressing the ultimate button doesn't use the ability, but instead activates the ability. Please fix this bug as soon as possible.Game keeps freezing, crashing, then giving a penalty.
As the title suggests, every time I load into a game (before the character select screen) the game freezes, crashes, and when I restart it, I get stuck with an increasing abandon penalty, despite it being no fault of my own. Genuinely irritating. Playing on Nintendo Switch OLED, and I'm now up to a ten minute penalty despite trying to play a game. Your penalty system needs fixed to be able to tell the difference between a purposeful disconnect and a freeze/crash. Edit: no, it is not my internet either, as I have a pretty hi-spec service.Alter/Wraith portal enemy highlight bug on Switch 2
I’m playing on the Switch 2 version. When entering Alter’s or Wraith’s portal or the Void, I believe enemies are normally highlighted in red, but this does not happen for me. There used to be a similar bug on PS5, which seems to have been fixed, but I am still struggling with this issue. I’ve heard that on PS5 it can depend on performance mode settings, but since the Switch 2 version doesn’t even have a performance mode option, I have no idea what to do. Changing every setting one by one hasn’t helped. Is this a bug that is still ongoing?