EA Advisors not giving me 64-bit?
Hi, I've played Sims 3 for many years, but I have always done it on an older mac, I recently changed to a newer one, and this one therefore can't play 32-bit games. I have Sims 3 in my EA library, but only the 32-bit version, and it of course just crashes immediately when trying to run it. I have been messaging EA Support for a while now, and have talked to multiple of their advisors, they have all said "I did everything on my end now" and other stuff like that, but have made no actual changes. My last conversation with one, he finished with saying he would file a bug report for the game, but still nothing has changed. Does anyone have any clue how to have them give me the 64-bit version? It kind of seems like they themselves don't even know how to. Thank you! :))
The screen goes black after playing The Sims 3 for 30 minutes
Hello, I recently bought a new laptop (Acemagic RX16) with Windows 11 on it. After approx. 20/30 minutes that I'm playing with Sims 3, the screen goes black and not only the game, but the whole pc seems freezed in this black screen, as I can press anything on the keyboard and nothing happens. The only way to change the situation is to manually shut down the laptop by pressing the power button. This happens every time. I've played with Sims 3 on older laptops with Windows 10 (with the same cc) and despite having occasional and rare crashes to desktop, nothing similar to this has ever happened. Where is the problem? Is there a way to solve this? Obviously I've already updated graphic drivers. Thanks in advance.Unable to Hear One Of My Sims Through Conversations
Hello, This is an issue I've been experiencing since I've restarted the game quite a few times, I just want my original version back!! EA Forums, I love The Sims Freeplay but the way we have to have tools to build buildings is not fun, and not relax free, can you please take it back to where it only costed money to build up the town, and then my second issue is, I'm only hearing ONE of my sims, (male or female) just talk to the other one but I can't hear the other Sim talking their just nodding along and speaking but I don't hear anything on their end!! I Really love playing this game and then the Christmas update is just odd, it shows that its snowing near my sims homes but when I click on the town its not, EA Forums, PLEASE just bring back the old The Sims Freeplay!!!, I don't wanna re-install this game, I love it.Can't play as one of my household sims
My main Sim just had someone from the university town move in with her into another world. At first everything was fine, then after maybe 5 minutes of gameplay, I suddenly wasn't able to play as the sim that moved in with her. Both of the little icons on the left are still there I just can't select his to get his gameplay, it's just hardlocked on my original Sim. I tried some of the tricks involving evicting and deleting the family and replacing them in, but it just hasn't worked. I tried splitting the household up and putting him alone on another lot and trying to switch to play as him alone, but it won't even let me do that, it just stays on the previous active household. He is entirely unplayable no matter what I do. I do have Nraas story progression, overwatch, etc downloaded, are there any bug fixes in those mods that can help with this? All of the reset commands haven't fixed it either.
Limited content included in a standard pack?
I recently bought Pets from ea app, and the pet store, which is the exclusive content from the limited edition, showed up in my purchase history on sims 3 store. My question is, if i buy other packs like Island Paradise, University life..., from ea app, will their exclusive content also show up?
[Current Issue] Sims 3 Store world can't register/install
Overview This guide is for registering and installing standalone worlds from the Sims 3 Store, specifically those bought with money. That list includes Dragon Valley, Hidden Springs, Monte Vista, Roaring Heights, and sometimes Barnacle Bay. If you bought a Store world with SimPoints and it's not appearing in your purchase history on the Store site, please contact EA customer support and request that the SimPoints from the failed purchase be added back to your account. How to register a Store world jump to: My code doesn't work jump to: I can't install the world When you purchase a standalone Sims 3 world from Origin or the EA App, you should receive an email confirmation from EA. If you don't see this, check your spam filter. This email should include one product code per item, as shown here in the blacked-out red box: IMPORTANT: Some players have reported finding their product codes on ea.com, under Account Settings > Order History, so please look there as well. If you never received this email and it's not in your spam folder, please contact EA customer support. https://help.ea.com/en/customer-care/ You'll want the live chat option, not email, so you can explain the issue to a real person in real time. If you don't see the live chat option, try again in a private browsing window (or another browser), and continue as a guest rather than signing in. Otherwise, go to this site: https://store.thesims3.com/ Sign in with the same email address and password that you use for other EA sites, scroll to the bottom of the page, and click "Redeem a Code." Enter the code you've received, and the world should appear in your account. You can then download it from your purchase history (Store > My Store Account > Purchase History) or its product page. https://store.thesims3.com/worldProductDetail.html?categoryId=12642 ↑ My code doesn't work If you are sure you've never used this code, but the Store site tells you it's invalid or already been redeemed, you'll need to contact EA customer support to ask for a refund. https://help.ea.com/en/customer-care/ I strongly recommend using live chat rather than email. If you don't see the option, change the location in your browser window to U.S. or U.K., or choose a slightly different category of issue. Or use a private browsing window, or a different browser, and continue as a guest rather than signing in. If EA support doesn't help, please say so in this thread. If support does help, please post anyway letting me know what world(s) caused the issue so we can look for patterns. ↑ I can't install the world If you're getting the "there are no packages to install" error, please see this post: Re: Sims 3 Launcher "There are no packages to install" | EA Forums - 11190163 The standard way to download a world is to go to its product page or open your purchase history (Store > My Store Account > Purchase History), then click the Download button. If this isn't working for you, try a different browser. Firefox generally works best with the Store site. It is generally unnecessary to sign into the launcher before attempting to download or install Store content. However, this has helped some players, so it's worth trying. Mac users only: if you see an Error Downloading Content {0}, please repair the game in Origin, restart your computer, and try again. If the world still won't download properly, try a clean Sims 3 user folder. Rename the existing "The Sims 3" folder in Documents > Electronic Arts, open the launcher to create a new folder, and try to download only that world. If it works, you can move the downloaded world from the new Sims 3 folder to the old one you renamed, trash the new folder, and change the old one's name back to "The Sims 3." Downloaded Store items are found in the Downloads subfolder and have the extension .Sims3Pack. Be sure to delete any older downloads of the world before moving over the fresh copy. If the world downloads properly but doesn't install, please try a clean Sims 3 user folder as well. Rename the existing "The Sims 3" folder in Documents > Electronic Arts, open the launcher to create a new folder, download only that world, and try to install it. If this works, you can install the rest of your Store content into that folder, then move over your saves and any other files you'd like to keep. Please see this guide for a list. If reinstalling all of your Store content would be a burden, or you're confused about another part of this process, please ask for further help in this thread. ↑
