Havent received in app purchases
Hello has anyone else experience not receiving your in app purchases? The recent game update has many bugs. I purchased the Incredible Offer 57! On June 15th and today I purchased the Special Offer 18! The first purchase was placed with a debit card the second purchase I use my Google points. I can't get my points back and I haven't received a refund or my purchases restored. This company has scammed me and gave me the run around asking me to submit the receipt and screenshot of my email. I have received nothing and I refuse to spend anymore money until the bug is fix, [CM - Edited to remove partial payment details]A Body types update
Hello everyone. Today, I want to address the frustrating reality of The Sims FreePlay. For over a decade, we have been asking for basic body diversity—slims, curves, and muscular shapes. Every time, we receive the exact same outdated excuses: the game engine is too old, animations will clip, and older phones can't handle it.But it is 2026. The Sims Mobile is gone, and those excuses simply don't hold up anymore.First, let's talk about hardware. The myth of the 'older phone' is busted. Most players have upgraded to modern devices, and the game already runs poorly on ancient phones due to a decade of bloated items. Stop holding the entire community back to cater to technology from 2011.Second, let's talk about animation clipping. EA claims body shapes will cause Sims to fuse into chairs or each other. But look at games like IMVU. Those platforms proved years ago that players gladly accept minor visual clipping as a fair trade-off for true self-expression. Besides, our Sims already glitch through walls and furniture right now! Perfection is a lazy excuse for a lack of effort.The solution is simple: Upgrade the engine, invest the budget, and give us the sliders. If you can completely overhaul facial graphics and gender-neutral hair, you can fix the bodies. We buy the VIP points, we play the events, and we keep this game alive. We deserve to see ourselves reflected in our Sims. No more recycled clothing textures. No more excuses. Please give us body types !49 sims
This is a very specific request. If anyone here is at level 68 and now has 49 sims, please xan you reply to me. If this is not you please don't reply, you can't help me. I have just reached 68 which should have unlocked an extra sim, bringing my maximum up to 49 but it is still stuck at 48. I'm arguing with tech support about this as they want me to prove I should gave 49 sims now! 🙄[Current Issue] Sims 3 Store world can't register/install
Overview This guide is for registering and installing standalone worlds from the Sims 3 Store, specifically those bought with money. That list includes Dragon Valley, Hidden Springs, Monte Vista, Roaring Heights, and sometimes Barnacle Bay. If you bought a Store world with SimPoints and it's not appearing in your purchase history on the Store site, please contact EA customer support and request that the SimPoints from the failed purchase be added back to your account. How to register a Store world jump to: My code doesn't work jump to: I can't install the world When you purchase a standalone Sims 3 world from Origin or the EA App, you should receive an email confirmation from EA. If you don't see this, check your spam filter. This email should include one product code per item, as shown here in the blacked-out red box: IMPORTANT: Some players have reported finding their product codes on ea.com, under Account Settings > Order History, so please look there as well. If you never received this email and it's not in your spam folder, please contact EA customer support. https://help.ea.com/en/customer-care/ You'll want the live chat option, not email, so you can explain the issue to a real person in real time. If you don't see the live chat option, try again in a private browsing window (or another browser), and continue as a guest rather than signing in. Otherwise, go to this site: https://store.thesims3.com/ Sign in with the same email address and password that you use for other EA sites, scroll to the bottom of the page, and click "Redeem a Code." Enter the code you've received, and the world should appear in your account. You can then download it from your purchase history (Store > My Store Account > Purchase History) or its product page. https://store.thesims3.com/worldProductDetail.html?categoryId=12642 ↑ My code doesn't work If you are sure you've never used this code, but the Store site tells you it's invalid or already been redeemed, you'll need to contact EA customer support to ask for a refund. https://help.ea.com/en/customer-care/ I strongly recommend using live chat rather than email. If you don't see the option, change the location in your browser window to U.S. or U.K., or choose a slightly different category of issue. Or use a private browsing window, or a different browser, and continue as a guest rather than signing in. If EA support doesn't help, please say so in this thread. If support does help, please post anyway letting me know what world(s) caused the issue so we can look for patterns. ↑ I can't install the world If you're getting the "there are no packages to install" error, please see this post: Re: Sims 3 Launcher "There are no packages to install" | EA Forums - 11190163 The standard way to download a world is to go to its product page or open your purchase history (Store > My Store Account > Purchase History), then click the Download button. If this isn't working for you, try a different browser. Firefox generally works best with the Store site. It is generally unnecessary to sign into the launcher before attempting to download or install Store content. However, this has helped some players, so it's worth trying. Mac users only: if you see an Error Downloading Content {0}, please repair the game in Origin, restart your computer, and try again. If the world still won't download properly, try a clean Sims 3 user folder. Rename the existing "The Sims 3" folder in Documents > Electronic Arts, open the launcher to create a new folder, and try to download only that world. If it works, you can move the downloaded world from the new Sims 3 folder to the old one you renamed, trash the new folder, and change the old one's name back to "The Sims 3." Downloaded Store items are found in the Downloads subfolder and have the extension .Sims3Pack. Be sure to delete any older downloads of the world before moving over the fresh copy. If the world downloads properly but doesn't install, please try a clean Sims 3 user folder as well. Rename the existing "The Sims 3" folder in Documents > Electronic Arts, open the launcher to create a new folder, download only that world, and try to install it. If this works, you can install the rest of your Store content into that folder, then move over your saves and any other files you'd like to keep. Please see this guide for a list. If reinstalling all of your Store content would be a burden, or you're confused about another part of this process, please ask for further help in this thread. ↑Need help troubleshooting Cannot update/use Sims Free Play
I cannot update my Sims FreePlay without the error message attached popping up. The second picture shows how it will be mostly updated and start downloading but then immediately show the error message. Will not let me go to Sims Free play settings in app. The only thing I haven’t done is delete the app off my phone and reinstall it completely but I’m worried because I can’t get confirmation if it’s been backed up and I haven’t played in several months. steps taken: Restarted phone & hard turned off device offloaded app and reloaded app offloaded Safari toggled WiFi on and off connected to different WiFi’s updated phone software Confirmed enough phone storage available I tried seeing if my Sims was connected to my Facebook, which it was last, but it’s now not showing. Thank you in advance for your help!building stores, game won’t finish downloading gets to 99% and says error
What should I do? I’ve uninstalled a reinstalled. I’ve cut my device off. I cut my device on. I’ve checked to see if I have a memory. It just keeps saying error and now I can’t move any further because I’m stuck building a store that will not finish. Downloading.
The Sims 3 website
Hey, I have some technical issues about The Sims 3 website ( https://pl.thesims3.com ). The site is not always stable, which makes players anxious. The website is slow and has many errors. One bug is that once you add badges to your favorites, you can't unfavorite them later. You also can't remove things from your wish list and it's annoying. I think you should update this page, because a lot of people spend money on Simpoints and The Sims 3 worlds. Sometimes it's hard to download things we bought on this page. Sometimes I fear that this site will simply stop working and I will lose all the money I spent on items from this site. Sorry for my English, but it's not my first language. Have a nice day!Pls help my DLC is gone
Hi guys I didn't play Sims 3 for a long time I buy a new laptop and donwlode it by EA apps and my dlc, worlds bundle not show up I already use redeem codes they give me at first time and ofcourse I can't use it again, now it still not show up Please someone help me Ps.Sorry for my English I'm Thai
