Gallery showing no results
Starting yesterday the results Ive gotten looking for items on the gallery have been less than expected. Its only providing any options for the "newest" option. when clicking popular now or most popular there are no results. For example I am searching for a household that only has one sim in it that is a cat(this also is the same for dogs). What I expect are hundreds of results for any of the newest, popular now and most popular results. What I get instead are as follows: Newest: Most popular: Popular now: What's odd is if I search with the same filters and a hashtag or item name I then get MORE and the expected results instead of less which is confusing to me considering Ive only added delimiters here. Its also taking several minutes to load any option or selection I make, when I try to scroll down and any other thing that would need the gallery to connect to the database its data is in. This is causing me to think that there might be some kind of timeout or loading issue occurring with the cloud service that contains gallery data. I've never not gotten some kind of result for what I would consider a very generic search I have done many times before. Edit By Crinrict: Adjusted Title7.2KViews525likes202CommentsServer Error uploading to gallery/library
This is the text in the error message: Server error. We could not process this gallery request. Please try again later. I tried uploading the image from my phone, but I can't get my laptop to do so. Anyone else having this problem, for me it started after the new burglar update. Edit By Crinrict: Adjusted Title19KViews366likes564CommentsGallery screenshot is blocked by trees/objects on several lots
There is an old thread about this issue from 8 years ago but since this is now an issue again, I want to report it. As the title says, when uploading a lot to the Gallery/Library the game generates the first screenshot wrong. Only showing trees instead of the house view. You don't see the lot anymore because trees are in front. Examples: edit to add, July 16th, 2025 Link to the old thread with lots of screenshots Edit By Crinrict: Archived thread had around 139 me toos846Views134likes9CommentsPlacing lots from the gallery freezes game/endless loading
Computer: PC, Windows 10 I am having issues with the game after the February 25th update where trying to use the gallery effectively doesn't work. I am connected to the internet and initially it'll work fine but when trying to use it repeatedly, such as trying out multiple uploaded lots, the gallery will become stuck on the loading screen and won't load anymore lots, and will tell me that it is having issues. I have tried updating my drivers, removing the tray file, removing all mods, and repairing the game but it still keeps happening. These attempts initially worked for a bit but eventually the gallery would freeze again. Any help would be appreciated. I also recently upgraded my computer so it is possible that it's related to that but as far as I can tell my GPU, CPU and ram is all working as intended. Again, I made sure drivers were updated as I heard that that could cause some issues. Edit By Crinrict: Adjusted Title Edit by crinrict Please see this for more info on Endless Loading: [PLEASE READ] Crashing and Endless Loading | EA Forums - 5037259 This thread is specifically for endless loading after placing multiple/random lots from the gallery. The same lots might work in a new save. If you have the issue for a specific lot in all saves/lots, please use this thread instead: Endless Loading/Crashing when trying to load a certain lot (broken object(s)) | EA Forums - 50372522.9KViews102likes52Comments[GALLERY] Follower Names starred out/anonymous
My gallery has been like this from the beginning from the year and in between I have reset my pc I have repaired my pc, and I have fixed bugs with my game so I'm assuming this is an online error from the EA server for the gallery when I go to my friends list on the gallery some of the people I have Followed say they are anonymous but when I go to their profile I get there full name I also searched for other people with this problem and so far, I could not find anyone Edit By Crinrict: Adjusted Title fit migrated bug report: [ARCHIVED] [GALLERY] Follower Names starred out/anonymous | EA Forums - 11595750 Archived thread had around 60 me toos358Views48likes9Comments[ARCHIVED] Gallery Connection Troubleshooting/ Status: Online
This thread is to inform you of the current status of the gallery and also to give you some tips you can try if you can't access the gallery although it's supposed to be online. If you can't solve your issue, you can use this thread to report problems. Please check the forum and twitter for any scheduled maintenance messages before posting. Index Current Status Where to check for Info on scheduled maintenance Troubleshooting Current Status The InGame Gallery is currently: ONLINE The Website Gallery is currently: ONLINE ↑ Where to Check for Info for scheduled Maintenance Scheduled Maintenance is usually announced on Twitter, in the official Sims Forum and on AHQ ↑ Troubleshooting If you have issues despite the gallery being online, please try the following steps before posting. If there's a current known issue, there's nothing you need to do unless someone requests information (Please see Current Status). No amount of troubleshooting will make the game go online cause it's an issue on EA's side. I don't have the gallery at all. All I see is the library There are two reasons why you don't have access to the Gallery at all (no icon for it). In both cases there's nothing you can do about it. The Gallery doesn't work with those two versions. You're using the Legacy Edition of the game You have a child account I can't connect to the Gallery There are several causes for this Firewall or Antivirus are blocking the connection. Make sure to allow access Origin/EA app and The Sims 4 through your security software (please consult the manual of your software on how to do that). There's an issue with your connection. If you can, try at a friends house or a public internet or through a phone hotspot if it also doesn't work through those (for troubleshooting) Try if it works with a mobile hotspot (for troubleshooting) There's a general issue with the gallery. Please see above for more info If you're running the game in any kind of compatibility mode, try removing that (for example Windows 8.1 when you have Windows 10) Delete your Sims Cache FIles Delete your Cache Files Try moving the Tray folder to the desktop. If you have a lot of items in there, it might cause issues. Try running CCleaner (please google for link, Windows only) Mac - Try the suggestions in the Origin/Mac connections issue post here Remove all your mods and test without Switch of VPN in your Antivirus Further Suggestions by SimQARobo If you have multiple network devices - LAN, wireless, Bluetooth, VPN, etc - try disabling them one-by-one to see if one of them is bad. The game could be attempting to choose a bad adapter that currently doesn’t have internet access. Try moving the \Documents\Electronic Arts\The Sims 4\ folder to your desktop temporarily, launching the game, and checking the Gallery. If it connects fine, that likely means there's something bad in \Documents\Electronic Arts\The Sims 4\ . If you are playing on a school or work network, perhaps that network is blocking connection. You should contact the network administrator of your work or school, or try switching to a different network outside of the work or school network. If 1, 2, or 3 above don't help, try pinging sims4cdn.ea.com . If the ping fails, it means your computer is not able to connect to Sims 4 CDN, and we can follow up with more steps. How to ping on Windows How to ping on Mac Attempt to load http://sims4cdn.ea.com/content.ts4/master/live/masterconfig.txt in a browser, If you see an error page or corrupted text, we can follow up with more steps. Attempt to load http://sims4cdn.ea.com/content.ts4/config/live/killswitch/killswitch_normal15.txt in a browser, If you see an error page or corrupted text, we can follow up with more steps. My Uploads aren't showing in the Gallery Sometimes it takes a moment for them to show up so please be patient. If you used Custom Content on your Sim/House, make sure to tick the include custom content on the left-hand side. All Gallery items show as Red X instead of a picture This issue is related to a Antivirus program blocking access to the user folder. Please use this thread if you need help on solving this: Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..) All failed I have no further suggestions at this point. Maybe contact support to see if they have other suggestions. When posting it's good to provide your Internet provider and country. Maybe there's a pattern ↑60KViews45likes731Comments'There was an error uploading your item to the Gallery'
Ever since patch 1.117.221.1020 (August 19, 2025) I have had this error when trying to upload Lots to the Gallery; whereas, prior to the August 19th patch everything worked perfectly/as expected. So far, I have: Removed Mods; which didn't make a difference, the error still persists Repaired the Game several times; which didn't make a difference, the error still persists Started a Fresh/New Save; which didn't make a difference, the error still persists Re-saved Lot to Library and tried to upload a new copy; which didn't make a difference, the error still persists. Reset the Game to Factory settings without Reinstalling via Crinrict's site; which also didn't make a difference. NOTHING seems to Help this Generic Issue. :< I'm not sure what else to try, there is no Error Code or Anything useful in the error message to direct/lead to potential solutions while troubleshooting, just the Generic Error: "There was an error uploading your item to the Gallery" Ref: https://sims4.crinrict.com/eng/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/288Views43likes13Comments[IL] [GTW] Mermaids/Aliens crash game
Hello, So far this has only occured with mermaids and I do not know why. Yes I use mods/CC. This issue occurs even with all mods/scripts/CC any custom content is removed. If I click create a family or just make them in cas, save them and try to move them in from my gallery the crash will happen. After that family causes that first crash to happen I can no longer go into CAS to edit them without it causing a crash. I have made sure to test this on an old & a new save, removed all CC/Mods, Repaired my game, moved my electronic arts folder to my desktop and back, double checked all my drivers and still this issue appears when creating a mermaid sim in cas. Any help would mean a lot since currently this makes my game unplayable. EDIT by crinrict: Added pack tag, removed some thread tags. Please try to pick tags that correspond to your issue. Choose EITHER: Never mods (means never), removed or mods and/or cc and not all of them. More Edit By Crinrict: Added Tag to Title, Adjusted Title Edit: ( I've never used onedrive so let me know if theres issues) Latest Crash file.txt One Drive Edit by crinrict Some info can be found here: [IL] [GTW] Mermaids/Aliens crash game | EA Forums - 120179111.3KViews40likes36CommentsFollowers & Followed People Missing
As I have lost almost all of my followers and I know others have as well I am posting the link here to AHQ so if you also have lost or can't save new followers please click on the Me Too and vote here as well. Thank you! Edit By Crinrict: Adjusted Title fit bug report in the archived forum: Followers & Followed People Missing | EA Forums - 4958270 Archived thread had around 99 me toos541Views37likes37CommentsWindows/Doors glitch into walls
Basically the game isnt recognizing its a window. It happens with open door frames or regular doors too. The doors are functional but in game the windows look like walls with a window frame like the photo. Build mode, Live Mode, and Shows it in the gallery. Edit By Crinrict: Adjusted Title to better reflect the issue135Views37likes36Comments