Sims 3 Roaring Heights
Has anyone tried to buy and install Roaring Heights recently? I've tried to purchase and install 3 times now since September 2025. When you purchase via the EA app, it says I have new content and shows as an in-game add on. However, it isn't installed. I've followed all the other forum posts e.g. registered my game code on thesims3.com but it doesn't show as purchased in my purchase history and the download button on the world page hasn't turned to the blue download button. It's still gold and asking me to purchase it again. I've spoken to ea help at length about this issue and was very disappointed with the outcome. I was told it's a known issue that they are working on and check back in a few (weeks/months/years/whenever). I don't know why ea are still selling this content as they know there is an issue, but, oh well..... Anyway, if anyone knows a work round or if the issue ever gets resolved, please let me know. thank you!
[Current Issue] Sims 3 Store world can't register/install
Overview This guide is for registering and installing standalone worlds from the Sims 3 Store, specifically those bought with money. That list includes Dragon Valley, Hidden Springs, Monte Vista, Roaring Heights, and sometimes Barnacle Bay. If you bought a Store world with SimPoints and it's not appearing in your purchase history on the Store site, please contact EA customer support and request that the SimPoints from the failed purchase be added back to your account. How to register a Store world jump to: My code doesn't work jump to: I can't install the world When you purchase a standalone Sims 3 world from Origin or the EA App, you should receive an email confirmation from EA. If you don't see this, check your spam filter. This email should include one product code per item, as shown here in the blacked-out red box: IMPORTANT: Some players have reported finding their product codes on ea.com, under Account Settings > Order History, so please look there as well. If you never received this email and it's not in your spam folder, please contact EA customer support. https://help.ea.com/en/customer-care/ You'll want the live chat option, not email, so you can explain the issue to a real person in real time. If you don't see the live chat option, try again in a private browsing window (or another browser), and continue as a guest rather than signing in. Otherwise, go to this site: https://store.thesims3.com/ Sign in with the same email address and password that you use for other EA sites, scroll to the bottom of the page, and click "Redeem a Code." Enter the code you've received, and the world should appear in your account. You can then download it from your purchase history (Store > My Store Account > Purchase History) or its product page. https://store.thesims3.com/worldProductDetail.html?categoryId=12642 ↑ My code doesn't work If you are sure you've never used this code, but the Store site tells you it's invalid or already been redeemed, you'll need to contact EA customer support to ask for a refund. https://help.ea.com/en/customer-care/ I strongly recommend using live chat rather than email. If you don't see the option, change the location in your browser window to U.S. or U.K., or choose a slightly different category of issue. Or use a private browsing window, or a different browser, and continue as a guest rather than signing in. If EA support doesn't help, please say so in this thread. If support does help, please post anyway letting me know what world(s) caused the issue so we can look for patterns. ↑ I can't install the world If you're getting the "there are no packages to install" error, please see this post: Re: Sims 3 Launcher "There are no packages to install" | EA Forums - 11190163 The standard way to download a world is to go to its product page or open your purchase history (Store > My Store Account > Purchase History), then click the Download button. If this isn't working for you, try a different browser. Firefox generally works best with the Store site. It is generally unnecessary to sign into the launcher before attempting to download or install Store content. However, this has helped some players, so it's worth trying. Mac users only: if you see an Error Downloading Content {0}, please repair the game in Origin, restart your computer, and try again. If the world still won't download properly, try a clean Sims 3 user folder. Rename the existing "The Sims 3" folder in Documents > Electronic Arts, open the launcher to create a new folder, and try to download only that world. If it works, you can move the downloaded world from the new Sims 3 folder to the old one you renamed, trash the new folder, and change the old one's name back to "The Sims 3." Downloaded Store items are found in the Downloads subfolder and have the extension .Sims3Pack. Be sure to delete any older downloads of the world before moving over the fresh copy. If the world downloads properly but doesn't install, please try a clean Sims 3 user folder as well. Rename the existing "The Sims 3" folder in Documents > Electronic Arts, open the launcher to create a new folder, download only that world, and try to install it. If this works, you can install the rest of your Store content into that folder, then move over your saves and any other files you'd like to keep. Please see this guide for a list. If reinstalling all of your Store content would be a burden, or you're confused about another part of this process, please ask for further help in this thread. ↑
Missing all sims 3 worlds
Recently i tried to get back into the sims 3 and every worlds i try to join it says there was a problem and to restart. I've reinstalled ts3 TWICE and i have no idea what to do. I've tried googling but i cant see anything regarding this issue and im at a lost, i have the sims 3 through steam. Someone please help me fix this!!Launcher crashes when I open the downloads tab in Sims 3
Game launcher crashes when I open the downloads tab in Sims 3, maybe someone has ideas how to fix this problem. I play in Mac. I uninstalled everything and then reinstalled but unfortunately it didn't help. I bought a new world - Roaring Heights Gold Edition but I can't download it in my game when launcher crashes.
"Connection to server has been lost"
I just bought Midnight Hollow to download and play and for some reason it wont let me log in on the launcher to download my new world. Anyone else having issues? Tried restarting, repairing EA and the Sims 3 apps, tried clearing all caches in the Sims 3 folder, tried clearing cache in Edge, tried logging in through the settings... I've been at it for 2 hours. Please help.Can't play as one of my household sims
My main Sim just had someone from the university town move in with her into another world. At first everything was fine, then after maybe 5 minutes of gameplay, I suddenly wasn't able to play as the sim that moved in with her. Both of the little icons on the left are still there I just can't select his to get his gameplay, it's just hardlocked on my original Sim. I tried some of the tricks involving evicting and deleting the family and replacing them in, but it just hasn't worked. I tried splitting the household up and putting him alone on another lot and trying to switch to play as him alone, but it won't even let me do that, it just stays on the previous active household. He is entirely unplayable no matter what I do. I do have Nraas story progression, overwatch, etc downloaded, are there any bug fixes in those mods that can help with this? All of the reset commands haven't fixed it either.
