Recent Discussions
Seeing "our servers cannot process your request" errors? Start here!
Hi everyone, We're working on gathering more information about this particular error message. Since this error can pop up in different scenarios, we've set up separate threads where we're collecting information. Please click the link below that fits your situation best. Where are you getting this error message? When I try entering Madden Ultimate Team When I try completing a Challenge When I try playing Solo Battles When I try playing Head to Head When I try playing MUT Draft When I try submitting a Set Thanks for sharing your information with us! It's a big help.
Madden NFL 24 Crashing Xbox Series X/S
It’s an issue that has been in the game since last year (Madden 23)… I or my friends try to play a game in MUT, Franchise, H2H and @ any point in the game it will stutter freeze and then send us to the Xbox dashboard. I have done all the steps provided by EA support, Xbox Support, even other sources and not a single one has a fix for it. It is on the development team to get a patch for this because if this is gonna continue a lot of people will not play this game because it is a game issue for the whole Madden community… PLSSSSS REPORT THIS TO THE DEVELOPMENT TEAM WE ARE TRYING TO ACTUALLY GIVE THIS MADDEN ITS FINAL SHOT FOR REDEMPTION
Madden 24 Getting message "Your previous game is still being processed"
Product: Madden NFL 24 Platform:PlayStation 5 Which console generation do you have? Sony PlayStation 5 What is your gamertag/PSN ID? Alex-Cruz-04 Date/time issue occurred 8-15-2023 What type of issue do you have? Gameplay Which mode has this happened in? Online head to head Summarize your bug Every time I try to start a online head to head match all is says is EA is processing my precious game and that the estimated time to process would be less than a minute when it’s been 3 hours and I’ve closed application and reset console many times How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Process my previous game What happens when the bug occurs? I can’t play online head to head so there’s nothing to do What do you expect to see? To fix the bug PS4 Crash Reporting: Please copy the text you put in the crash report here. What is the AMD or Nvidia Model Number of your graphics card? Enter RAM memory size in GB Just please fix the problem the game is already unplayable.
Physique is stuck and effecting entire draft classes
Product: Madden NFL 24 Platform:PC Which console generation do you have? Microsoft Xbox Series S What is your gamertag/PSN ID? ChucksRatHol Date/time issue occurred 8-16-23/ 9pm What type of issue do you have? Gameplay Which mode has this happened in? Franchise Mode Is your Franchise league a Cloud save or Offline save? Cloud What is your Franchise League Name? ChucksRatHol Summarize your bug The physique slider does not affect characters. Entire draft classes have the same body type and can not change. How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Draft Classes Try and edit your players or draft classes physique. What happens when the bug occurs? Physique is locked What do you expect to see? The player model changes physical attributes. PS4 Crash Reporting: Please copy the text you put in the crash report here. What is the AMD or Nvidia Model Number of your graphics card? Nvidia Enter RAM memory size in GB 48GB I previously left a question thinking that the physique bug only affected characters I created or edited, but now I'm finding that the bug affects the whole draft class or any created player. If you go far enough in Franchise mode, ALL THE PLAYERS LOOK EXACTLY ALIKE. A 314 lb lineman looks like a 240lb linebacker or 200lbs Running Back. There is no difference besides the height of each player. I can see this becoming weird and annoying if you decide to play Franchise long-term.How do I report a bug in Madden NFL 24?
Hey, Madden NFL Community. Thank you for taking a moment to fill out a bug report! This forum board is a helpful place for both our Customer Support staff and Madden development team to identify issues you might be seeing in Madden NFL 24. Before you submit a bug report, please use the search bar and look for key words related to what you're seeing. An example of a key word could be "freezing," or the name of a Challenge, Set, Pack, etc. If someone already reported the bug you're seeing, please reply to their thread and hit the "me too" button under the original poster's message. You play the offense. We'll play the defense. Thank you ahead of time for posting on these forums! To help make sure your post is in the right place, let's go over the difference between a bug and a technical issue. Technical issues are problems that can often be solved with some troubleshooting. Connection and installation problems are some pretty common technical issues. Examples below should be posted on the Technical Issues board Connectivity (disconnections, lag, unable to access account) Account issues, change email/password/security question etc. Account action/banned Trouble installing the game Bugs are problems you can't fix by yourself or with the help of our support team. We'll usually need to replicate the issue ourselves, then we can start working on a fix. Sometimes a patch or update to the game will be needed to apply the fix. Here are some examples: Audio Problems Crash/Freeze Exploit Gameplay It's important to be as specific as possible when submitting a bug report. We're looking for the following details: Fill in all the fields in the bug report form Description: Include the date/time it happened Include the name of the Challenge/Game Mode/Set/Player that's giving you trouble Let us know what sort of troubleshooting you've already tried on your own If you can include screenshots or video clips of the bug in action, that's helpful! Thanks for reading and for your help making Madden NFL 24 a smoother playing field!
Madden 24 Solo Battles unplayable
Product: Madden NFL 24 Platform:PlayStation 5 Which console generation do you have? Sony PlayStation 5 Digital Edition What is your gamertag/PSN ID? BoehmDad Date/time issue occurred 09/06/23 What type of issue do you have? Gameplay Which mode has this happened in? Ultimate Team Which part of the mode? Solo Challenges Summarize your bug Solo Battles. They are gone. The only thing there is My Rank and Top 100. I have uninstalled and reinstalled. Nothing changed. Still unable to play. How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Try to do Solo Battles What happens when the bug occurs? You stare My Rank and Top 100 tabs What do you expect to see? Opponents to play against. PS4 Crash Reporting: Please copy the text you put in the crash report here. What is the AMD or Nvidia Model Number of your graphics card? Enter RAM memory size in GB Unable to choose file to attach image.
Madden 24 PC - Incredibly High CPU Usage/Temps
Product: Madden NFL 24 Platform:PC - EA App Date/time issue occurred 08/18/2023 What type of issue do you have? Crash/Freeze Which mode has this happened in? Superstar Summarize your bug incredibly high CPU temps, lag, stuttering, freezing. Incredibly high CPU usage and temps, causing lag, stuttering, and delays. Makes game unplayable. How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? Play the game What happens when the bug occurs? incredibly high CPU temps, lag, stuttering, freezing. Incredibly high CPU usage and temps, causing lag, stuttering, and delays. Makes game unplayable. What do you expect to see? Smoothness What is the AMD or Nvidia Model Number of your graphics card? 3070 Ti CPU Intel i7 11700K Enter RAM memory size in GB 32GB fix
"You are not a valid Ultimate team user...". Please help
Product: Madden NFL 24 Platform:PlayStation 5 Digital Edition Which console generation do you have? Sony PlayStation 5 Disc Edition What is your gamertag/PSN ID? DroidXJay Date/time issue occurred 09/18/23 What type of issue do you have? Companion app isn't functioning correctly when trying to sell cards in the auction. What type of issue do you have? Crash/Freeze Which mode has this happened in? Ultimate Team Which part of the mode? Summarize your bug Madden companion app gives me the following error when i try to auction cards off. How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Look at the app and try to sell cards. What happens when the bug occurs? I can’t sell my cards on the companion app. What do you expect to see? My auction posted to the auction house Which mode has this happened in? Ultimate Team 
Franchise - Editing roster stats adds random years of experience to player
Product: Madden NFL 24 Platform:Steam-PC Which console generation do you have? Microsoft Xbox Series S What is your gamertag/PSN ID? mikemak206 Date/time issue occurred 8/15/2023 What type of issue do you have? Gameplay Which mode has this happened in? Play Now Summarize your bug From the main menu, when I use the edit roster feature to edit rosters, changing stats only, the edited player will have a random years of experience change. most often to 31yrs so after the first season of a franchise, those players will retire. I seen the same bug reported multiple times on reddit, and this makes franchise unplayable to me. How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? try editing any player using the edit roster feature and notice how unintended changes will happen, especially their years of experience. What happens when the bug occurs? Random changes to players that you didnt intend happen which makes staarting a franchise make no sense. 20yr old players will have 31yrs of experience so they will retire. What do you expect to see? an update so the edit roster feature works for editing rosters PS4 Crash Reporting: Please copy the text you put in the crash report here. What is the AMD or Nvidia Model Number of your graphics card? RTX 2070-Max-q Enter RAM memory size in GB 32gb these photos show the rand exp years after editing the stats.
Unable to complete comp pass because of Solo Challenge Breaking .... AGAIN!
I waited till this weekend to finish solo games because I don't like playing solo, now because they're flat out broken I'm missing out on a large # of points, and doing the math I won't be able to max out comp pass, even though I played all days, and did all the tasks... Because it's on your end that you messed up, yet we'll get the same copy and paste bs , wasting insane amount of bandwidth worldwide to redownload a game that has nothing to do with anything, and other worthless "tips" that give the illusion of EA actually doing something to help.... Will EA compensate people who now don't get the last free legend pack or the Star Elite final pack? How has this very issue that has been talked about since early pre release still not been fixed? The only thing I see EA fix is things that deal with money transactions and those we know get fixed ASAP. Who actually codes the EA games? How is no one at EA's upper management doing anything about this Bug filled, barely working game? Are they even aware or are they only looking at bottom line numbers?
