The State of PVZ GW2

Agreed, and very well said.

The fact that this game is doing as well as it is, despite it being put into what amounts to maintenance mode, speaks volumes. All the game needs is a modicum of support and it could be doing so much better. Deal with the hackers, give us the ability to access all the town hall events, sell legendary consumables at Rux again, and keep the multiplayer servers running better, and we'd have more players and EA would make more money to boot. 

I can't imagine it would take that much work to do so either. If we still have no news of a new shooter, which i will continue to stress is something we could really use, at least give the most popular of the 3 shooters enough support so the experience is more enjoyable and fair for us all.

Dear EA Support Team,

It has been over a week since I reached out to express my frustration with the state of Plants vs. Zombies Garden Warfare 2, and I have yet to receive any response or acknowledgment. As a paying customer, I expect a certain level of support and attention for the products that I purchase, regardless of their age.

Despite the issues that have been brought to your attention, it seems that nothing has been done to address the ongoing problems with the game. This lack of action is not only disappointing but also shows a lack of care and respect for your customers.

I understand that your team may have other priorities, but the issues with the game are not just minor inconveniences. They are major problems that affect the gameplay experience for many players, and they need to be addressed. It is unacceptable for a company to continue to charge money for a product without providing the necessary support to ensure that it functions properly.

At this point, I have come to expect that nothing may be done to fix the issues with the game. However, this does not change the fact that as a loyal customer, I feel let down and disappointed by the lack of response from your team. It is disheartening to see a game that I once enjoyed and recommended to others fall into disarray and neglect.

I hope that in the future, EA can do better by its customers and provide the necessary support and attention to the products that they sell. Until then, I can only hope that others will not make the same mistake of investing time and money into a game that is ultimately unsupported and neglected.

@Gallimimus1I just want to know what is even going on at Popcap at this rate even if the message is "we're screwed".

With all the info around 3's sunset the community is rapidly losing hope and just waiting for the death blow at this point.

I really don't see why they can't just reenable the programming code for the achievements/modes as they already exist in the game.

It's even more bizarre why they haven't yet since pvz heroes of all things finally got new seasons programmed after a period of silence.

I'm not asking for gw2 to receive updates or anything outrageous just to properly use what is already there to create a more sound and enjoyable experience for everyone.

Nothing much has changed in the past couple of years now. The lack of any updates and communication from EA and PopCap regarding the shooter series is hurting their games. Lots of players still play the shooter series (including GW2) so the developers and EA should captalise on this while they still can. I heard that Plants vs Zombies 3 might have been cancelled as well, I have no idea what this would mean for the franchise as a whole though.

The reason I still post after all this time is that I love PvZ. So many other shooters like this are gone (I still miss Gigantic, flaws and all) and I will never play any OW game again, and while I do like TF2 and Paladins, they have their own issues. And while I enjoyed all 3 PvZ shooters and want to see GW2 (which is the most popular of 3 by any measure I've seen) get that minimum of support I feel it needs since there is still no word on a GW3, which is what I'd love to see. 

I may sound like a broken record, but the audience is there, the need is there, and a lot of us just want a GW game with solid support, it doesn't need a brand new engine or anything crazy; combining the best aspects of all 3 current shooters while fixing issues (like netcode and hackers), and a lot of us would be ready to play that game. In the interim, GW2 needs active support on at least a minimal level.

Still heard nothing from EA or its reps.

When a game is being sold and people are being charged for it, it is necessary to ensure that the game is playable. Whether or not the game developers have abandoned it, if EA is still selling it, they have a responsibility to support it.

As a paying customer, I believe it is a moral obligation for EA to provide this support. I paid for the game, so I expect to receive what I paid for. However, EA is currently failing to fulfill this obligation.

Even if the game is old, it does not excuse EA from providing support for it, especially when they are still selling it. If EA wishes to continue to profit from this game, they must take responsibility for ensuring that it is playable and provide support.

EA, I urge you to respond

Could not agree more with the above posts

I downloaded this game from steam after years of not playing it since playing on console, I had no prior expectations that the game would be as active and have regular updates like it did when I last played (over 4-5 years ago). However as a bare minimum I did not expect to find the game in such a broken or upsetting state as I did, when it was first downloaded the multiplayer servers were down for multiple weeks so I was effectively robbed of my money for a semi-functional game which did not deliver what was promised in the product description. Further, since the multiplayer servers have been back online I still have the same feeling of being robbed due to the absurd level of hacking. About half of the matches I load into are completely unplayable due to hackers which change all players into different characters and ruin the multiplayer experience which was so loved by tons of players.

I hope EA is actually listening to the community and are planning to deal with this MAJOR issue, perhaps by adding an anti-cheat software?

If this issue is further neglected I (and likely many others) will definitely be reluctant to buy any other EA titles due to their clear lack of respect for customers and the games they actually put effort into creating.

Dear EA Support Team,

It has come to my attention that my previous message regarding the issues in Plants vs. Zombies Garden Warfare 2 has been acknowledged by EA, as evidenced by the fact that @EA_Illium gave it XP. However, despite this recognition, EA have chosen to ignore the concerns raised and have not even bothered to provided any response let alone a resolution.

This silence is not only disrespectful but also reflects a lack of commitment to your player base and the game itself. We, the community, have put our trust and investment in your product, and it is disheartening to see that trust disregarded.

There is little more that I can say at this point without repeating myself. EA knows it at this point, they know what they need to do. The ball is in your court EA, what next?

Update: NOTHING

Nothing has changed, no contact has been made. Not even a respectful acknowledgement.

Disappointing but expected at this point. 

But I refuse to let these issues die, there are plenty of people writing of problems in this forum. I encourage others to use this thread to write out your detailed experiences and complaints. 

I am mad at the apparent irresponsibility of EA. Charging the fanbase somewhere in the range of twenty dollars, and still not addressing the state of the matter that WE NEED UPDATES. On the other side, EA sees clear possibility and success in games such as FIFA and Plants vs Zombies 2. They may come up with an answer soon. But it does not excuse Electronic Arts from their main business model of making small in-game things costly, And they need to update the game!