Re: Constant crashing Xbox Series X

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@EA_Illium wrote:

Hi @chrico71988 To confirm are you getting any error messages?

Also, when you have a moment can we try the following steps?

• Quit the game and other running apps from Quick Resume (For Series X|S consoles)
• Remove any connected device, or additional USB's from the console then restart the Xbox and check
• Check for updates 
• Persistent Storage 
• Go to settings > Select Device & Connections > Then Blue-Ray 
• Select Persistent Storage > Clear Persistent Storage 
• Alternate Mac: 
• Go to settings > Select General  > Then Network settings 
• Go to advanced settings > Alternate Mac address > Select clear 
• Select restart 

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Hello,

I've never received an error message. Most times the game hasn't even fully rendered, but I play anyway. It will typically crash within seconds of gameplay, game screen will be full of multiple colors like the graphics have failed, then it cuts to a black screen before returning me to the Xbox home screen. I have tried adjusting all of the game graphics to the most basic settings, I've uninstalled and reinstalled the game, I've deleted all saved game file information, restarted my Xbox, ensured all updates have been downloaded, etc. I've tried it all. I have the digital game, not the physical disc version.

More maintenance needs to be done on this game. This only happens with this game and one other digital game I own. All other disc and digital titles I own work fine. 

Unfortunately, no. No change whatsoever. Still crashes within seconds of starting up my game. Still stuck at the previously mentioned section and cannot continue.

@EA_IlliumI'm having the exact same issues and mine is installed on the internal. I've reinstalled two times now. Once prior to the update and once post update. Still getting constant crashes. Especially in cutscenes.

Patch didn't help. And the steps above didn't help.

I'm using the internal Xbox Series X memory storage.

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@Bellarmine360 wrote:
@chrico71988Its wild. To pay over $70 for a product that doesn't even work. Its mind blowing.

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The exact same thing is happening with my digital copy of Gotham Knights. Still unable to play that title. I get past the opening scenes, begin the tutorial, and it freezes within 2 minutes of gameplay. I'm so tired and frustrated with these developers releasing these games that are not finished and/or fully tested. It's infuriating that we waste our hard-earned money on disappointing experiences.

EA support has yet to respond with a working solution to these issues on any of these threads. 

Its ridiculous. Odds are I'll need to take it to the Better Business Bureau to get my money back from EA for my defective product. Its absolutely ridiculous. 

Hi @Bellarmine360 @chrico71988 @ShamelessDK 

Thank you for the information you have provided so far. I wanted to check if you are using an insider build of the Xbox OS?

Thanks!

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@EA_Illium wrote:

Hi @Bellarmine360 @chrico71988 @ShamelessDK 

Thank you for the information you have provided so far. I wanted to check if you are using an insider build of the Xbox OS?

Thanks!

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I don't know what that means. 

The first day I received my Series X from Walmart, I opened my Xbox Series X box, plugged it in, and that's how I've played it since. However Microsoft intended it from the manufacturer standard.

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@EA_Illium wrote:
@chrico71988Apologies the insider program is something you can sign up for to get and check out xbox features early.

More information here: https://support.xbox.com/en-US/help/account-profile/manage-account/xbox-insider-program

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Does it help explain why game developers are releasing games before they're finished and causing anger and frustration among us consumers since we're wasting money on a subpar, unfinished product. 

It's ridiculous. This should have been fixed by now.

I had the exact same issue as this topic. I looked at the display settings on my XBOX and noticed a lot of red checks. Basically, anything HDR was disabled, and many frame rates were disabled. I had a screen recorder between my XBOX and TV, and on a hunch, I decided to remove it. That fixed most of my problems. At least to the point that the game can be played through the tutorial. I still have some crashes and occasionally the lightboxes take over. But I'm able to get past those. I wasn't able to get beyond the main menu before. I suspect most either have a screen recorder or a TV that doesn't support the specs for the game. In the Settings app, under General, select "TV & display options", then under the Setup column, select "4K TV details". It will show you what your TV supports. Before removing the recorder, the "Your TV support 4K UHD at 60Hz" and "Your TV supports HDR10 for gaming" were not checked. Now they are. I'm hoping the other bugs get fixed too, but at least I can get into the game.

Any word on anything being done?! It's awfully quiet out there...and my game is STILL NOT WORKING. Anything at all??

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@Bellarmine360 wrote:
@chrico71988Negative Ghost Rider.

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It's absolutely ridiculous. They make you preorder it to get exclusive stuff, but then you can't play the game for...what? A month? 3? A year? Longer? What's it going to be? 

Hoping for a patch soon since it’s been a while since the last one. Been waiting since day one to play this game and it hurts that it’s gone so quiet around the communication about fixes 

I initially had the game installed on a storage expansion drive. It started crashing, so I moved it to the internal storage. That didn’t help, so I uninstalled it and reinstalled it on the internal drive, but it still isn’t working. I can’t even get the main menu to load and function properly anymore.

It's sad that a month in and EA seems to have said "good enough, mission accomplished." I never got to play the game. A month in and it still has the same crashes and performance issues as day 1. Bought it digitally for my XSX, and have gotten to the second meditation point once. The biggest thing is that EA seems to have gone radio silent. Since enough people have positive reviews about the game, we are the corner cases that get swept under the rug and are simply out the money. 

I've lost faith that we're going to get any meaningful change here. @EA_Illium any news or actions from EA on planned improvements?

Any chance you have heard anything from the devs? I really want to play some Jedi Survivor, but at this point, I load up the game to watch it crash. I still have 0 hours into the game because It does not work. I even uploaded a video of it happening, and I can repeat the process repeatedly. The game is broken for me and there is not a thing I can do. Please respond with something to give me some hope.