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9 Replies

  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    6 years ago

    @brittanyysierraa  Do you have a lot of households saved already? 

    Are you able to save them if you quit the game, restart your console and then relaunch the game? What is the error you are receiving? Can you post a screenshot of the error?

  • brittanyysierra's avatar
    brittanyysierra
    6 years ago

    Um yeah i would say so. I changed the sim count from unlimited back to 200 but that was in December.

  • brittanyysierra's avatar
    brittanyysierra
    6 years ago

    i apologize i didnt see all your questions. No i can't save them if i quit. I've done a hard reboot of my xbox, cleared the reseved space a few times. I will have to take a screenshot of it. Im waiting for the main menu to load now.

  • brittanyysierra's avatar
    brittanyysierra
    6 years ago
    @PoptartJuniper Im still at the loading screen. Its been loading for about 10 mins now. Im trying to get a screen shot of the error code before i go to work.
  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Sul sul, @brittanyysierraa.

    Let's give a few things a quick try to see if it improves your ability to save and load your game.

    Firstly, let's check for updates both for your Xbox One, and for your The Sims 4. 

    Next, let's see if there's an unaffected backup save on the cloud for us to try. You can find how to manage your Xbox One cloud game saves here.

    Another method is to see if autosaving helps you get in and out of your game.

    1. From your game, wait for a major action to complete, such as getting a new job - This should autosave your game
    2. Open the game menu
    3. Select Manage Worlds
    4. Select Just Go to Manage Worlds
    5. Press Start again and select Exit to Main Menu
    6. Select Load Game
    7. Select the Autosave to load back into your game

    I hope that helps!

    Arrenai 🐱


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  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @brittanyysierraa. I'm just checking in. Have you had an opportunity to try the troubleshooting I posted?

    Arrenai 🐱


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