EA Staff (Retired)Sul sul, @breanna8700.
While there isn't a "Repair" feature on Xbox One, there are some troubleshooting options you can do depending on what the issue is. What's going on in your Sims 4 game at the moment?
Arrenai 🐱
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I have sims 4 on Xbox one - I just got a few new packs, I don’t have any mods (idk if you can even get them on Xbox) but in manage worlds I have a picture of a llama - and if I build a home and save it - when I go back in the entire game is gone - not even an auto save. This has resulted in a massive loss for me - I was on child 57 working for 100. And the whole file is gone. Also any pictures I take come out black or as question marks - it will also freeze not allow me to exit after taking pictures- I can move the screen - but I can’t go back, I can’t save ... I can’t go back into live play ...
@Mootbinkie You can report your issue with the Camera's here https://answers.ea.com/t5/Bug-Reports/NEEDS-INFO-MSP-Game-freezes-while-using-the-camera-and-tripod/m-p/8115891#M101356
You can report your issue with the black pictures here https://answers.ea.com/t5/Bug-Reports/XB1-PS4-Photographs-black/m-p/7679288#M86691
There is a troubleshooting post here for XB1 https://answers.ea.com/t5/Technical-Issues-Consoles/Sims-4-game-crashes-when-saving-and-all-progress-is-lost/td-p/8149170
There have also been several other XB1 users reporting missing save games. Do you have your games saved to the cloud or are you using local storage?
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