Re: The Sims 4 video card error

44 Replies

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Anonymous
10 years ago
{So I have the famous Graphics card issue.. which is strange because I'm using a Titan.
The file in the Sims 4 "graphicscard file" says the Titan is compatible so I don't know what is wrong, I recently upgraded to windwos 10 so maybe there lays the problem?
http://pastebin.com/raw.php?i=2jSXZEsn}
Edit*: I resolved the issue by restarting my computer, I noticed all my origin games gave the exact same problem, even those which worked fine before.
There was a problem created by a steam game in which it didn't recognize my Graphics card.
Anonymous
10 years ago
Time of this report: 3/13/2016, 14:33:35
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.111025-0338)
Language: English (Regional Setting: English)
System Manufacturer: Compaq-Presario
System Model: KQ318AA-ABU SR5414UK
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 Duo CPU E4600 @ 2.40GHz (2 CPUs), ~2.4GHz
Memory: 2036MB RAM
Page File: 2206MB used, 2106MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode
Card name: Intel(R) G33/G31 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Intel(R) GMA 3100
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_29C2&SUBSYS_2A78103C&REV_10
Display Memory: 286 MB
Dedicated Memory: 0 MB
Shared Memory: 286 MB
Current Mode: 1280 x 960 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: igdumd32.dll
Driver Version: 7.14.0010.1461 (English)
DDI Version: 9Ex
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 3/25/2008 15:44:28, 3301376 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-6A82-11CF-3976-720AB1C2CA35}
Vendor ID: 0x8086
Device ID: 0x29C2
SubSys ID: 0x2A78103C
Revision ID: 0x0010
Revision ID: 0x0010
Video Accel: ModeMPEG2_A ModeMPEG2_C
Can you please help me and tell me what's wrong because when I open Sims up it shows that it can;t run because of some video card in my system. I'm really upset that it doesn't work..
crinrict
Hero+
10 years ago
This graphics chip is to low for the game to play.
ajpj135
10 years ago
I haven't played Sims 4 for about two weeks, so today I updated both it and Origin and now when I go to play it comes up with the Video error. Tried all the fixes but nothings working.
crinrict
Hero+
10 years ago
Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

You can attach the txt file to your post directly.
Anonymous
9 years ago
I've got this problem too, here's my DxDiag
DxDiag.txt28 KB
crinrict
Hero+
9 years ago
You're card is below minimum specs and it's not supported for the game.

You won't be able to play the game on that computer
stefluvdaz
9 years ago
someone please help!!

whenever i startup sims 4 the screen goes blank, like monitor off blank, the only way back to desktop is the windows key.

its a really old computer (vista) but i have been told its in excellent condition and considering putting on win10. its just had a complete restore and update and im trying to put sims on for the kids.

i have uninstalled and re-installed sims 4 twice

i have disabled origin in game

iv tried to fix NVIDIA to work it but im missing the step 2 thats in the solved comment of this thread.

hope my attachments are helpful to you and you can help me. please and thankyou!!

** forgot to mention video card was working for the game before the complete restore and needed to restore thanks to ram and usb and viruses causing BSOD.
Anonymous
9 years ago
PLEASE HELP!!!!!

Spoiler

System Information
------------------
Time of this report: 7/18/2016, 13:43:30
Machine name: MENKINS-PC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: English (Regional Setting: English)
System Manufacturer: HP-Pavilion
System Model: NS885AA-ABG p6120a
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Pentium(R) Dual-Core CPU E5200 @ 2.50GHz (2 CPUs), ~2.5GHz
Memory: 2048MB RAM
Available OS Memory: 2038MB RAM
Page File: 1825MB used, 2248MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

Display Devices
---------------
Card name: Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0)
Manufacturer: Intel Corporation
Chip type: Intel(R) GMA 3100
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_29C2&SUBSYS_2A78103C&REV_10
Display Memory: 256 MB
Dedicated Memory: 0 MB
Shared Memory: 256 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: ASUS VW193T
Monitor Id: ACI19A9
Native Mode: 1440 x 900(p) (59.887Hz)
Output Type: HD15
Driver Name: igdumd32.dll
Driver File Version: 8.15.0010.1749 (English)
Driver Version: 8.15.10.1749
DDI Version: 9Ex
Driver Model: WDDM 1.0
Driver Attributes: Final Retail
Driver Date/Size: 7/14/2009 11:15:31, 3805184 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-6A82-11CF-5975-720AB0C2C535}
Vendor ID: 0x8086
Device ID: 0x29C2
SubSys ID: 0x2A78103C
Revision ID: 0x0010
Driver Strong Name: igdlh.inf:Intel.Mfg.NTx86...1:iBLB0:8.15.10.1749😛ci\ven_8086&dev_29c2
Rank Of Driver: 00F42001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2A78&REV_1001
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7600.16385 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/14/2009 09:51:47, 304128 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 128.7 GB
Total Space: 293.8 GB
File System: NTFS
Model: ST3320813AS ATA Device

Drive: D:
Free Space: 1.6 GB
Total Space: 11.4 GB
File System: NTFS
Model: ST3320813AS ATA Device

Drive: E:
Model: TSSTcorp CDDVDW TS-H653R ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), 7/14/2009 09:11:26, 108544 bytes

--------------
System Devices
--------------
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_27D8&SUBSYS_2A78103C&REV_01\3&2411E6FE&1&D8
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7600.16385 (English), 7/14/2009 09:50:56, 108544 bytes

Name: Intel(R) 82801GB/GR (ICH7 Family) LPC Interface Controller - 27B8
Device ID: PCI\VEN_8086&DEV_27B8&SUBSYS_2A78103C&REV_01\3&2411E6FE&1&F8
Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/14/2009 11:20:43, 13888 bytes

Name: Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D0
Device ID: PCI\VEN_8086&DEV_27D0&SUBSYS_2A78103C&REV_01\3&2411E6FE&1&E0
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/14/2009 11:20:45, 153680 bytes

Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_2A78103C&REV_E1\3&2411E6FE&1&F0
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/14/2009 11:20:45, 153680 bytes

Name: Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
Device ID: PCI\VEN_8086&DEV_27CC&SUBSYS_2A78103C&REV_01\3&2411E6FE&1&EF
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7600.16385 (English), 7/14/2009 09:51:14, 41472 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/14/2009 09:51:15, 284160 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/14/2009 09:52:09, 258560 bytes

Name: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_2A78103C&REV_01\4&3601B127&0&00E0
Driver: n/a

Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
Device ID: PCI\VEN_8086&DEV_27CB&SUBSYS_2A78103C&REV_01\3&2411E6FE&1&EB
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/14/2009 09:51:10, 24064 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/14/2009 09:51:15, 284160 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/14/2009 09:52:09, 258560 bytes

Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
Device ID: PCI\VEN_8086&DEV_27CA&SUBSYS_2A78103C&REV_01\3&2411E6FE&1&EA
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/14/2009 09:51:10, 24064 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/14/2009 09:51:15, 284160 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/14/2009 09:52:09, 258560 bytes

Name: Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0)
Device ID: PCI\VEN_8086&DEV_29C2&SUBSYS_2A78103C&REV_10\3&2411E6FE&1&10
Driver: C:\Windows\system32\DRIVERS\igdkmd32.sys, 8.15.0010.1749 (English), 6/11/2009 07:19:30, 4756480 bytes
Driver: C:\Windows\system32\igdumd32.dll, 8.15.0010.1749 (English), 7/14/2009 11:15:31, 3805184 bytes
Driver: C:\Windows\system32\iglhxs32.vp, 6/11/2009 07:19:31, 39292 bytes
Driver: C:\Windows\system32\iglhxo32.vp, 6/11/2009 07:19:31, 59105 bytes
Driver: C:\Windows\system32\iglhxc32.vp, 6/11/2009 07:19:31, 58952 bytes
Driver: C:\Windows\system32\iglhxg32.vp, 6/11/2009 07:19:31, 60072 bytes
Driver: C:\Windows\system32\iglhxa32.vp, 6/11/2009 07:19:31, 1073 bytes
Driver: C:\Windows\system32\iglhxa32.cpa, 6/11/2009 07:19:31, 2584543 bytes

Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
Device ID: PCI\VEN_8086&DEV_27C9&SUBSYS_2A78103C&REV_01\3&2411E6FE&1&E9
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/14/2009 09:51:10, 24064 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/14/2009 09:51:15, 284160 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/14/2009 09:52:09, 258560 bytes

Name: Intel(R) G33/G31/P35/P31 Express Chipset Processor to I/O Controller - 29C0
Device ID: PCI\VEN_8086&DEV_29C0&SUBSYS_2A78103C&REV_10\3&2411E6FE&1&00
Driver: n/a

Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
Device ID: PCI\VEN_8086&DEV_27C8&SUBSYS_2A78103C&REV_01\3&2411E6FE&1&E8
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/14/2009 09:51:10, 24064 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/14/2009 09:51:15, 284160 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/14/2009 09:52:09, 258560 bytes

Name: Intel(R) 82801G (ICH7 Family) SMBus Controller - 27DA
Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_2A78103C&REV_01\3&2411E6FE&1&FB
Driver: n/a

Name: Intel(R) 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0
Device ID: PCI\VEN_8086&DEV_27C0&SUBSYS_2A78103C&REV_01\3&2411E6FE&1&FA
Driver: C:\Windows\system32\DRIVERS\intelide.sys, 6.01.7600.16385 (English), 7/14/2009 11:20:36, 15424 bytes
Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/14/2009 11:19:03, 42560 bytes
Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/14/2009 11:26:15, 21584 bytes
Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7600.16385 (English), 7/14/2009 11:26:15, 133200 bytes
crinrict
Hero+
9 years ago
Your graphics chip is in fact too low for this game.
CordyRae
9 years ago
I am having this problem. I tried everything and it still not working. i attached DxDiag.

Please help!
DxDiag1.txt101 KB
crinrict
Hero+
9 years ago
Have you tried a clean reinstall of your graphics drivers yet ?

@CordyRae wrote:

I am having this problem. I tried everything and it still not working. i attached DxDiag.

Please help!
Fanman25
9 years ago
I have just upgraded the graphics card in my computer and my sims 4 device configuration says its supported but cant "Found" the card. I cant find my dxdiag ... I have been spending hours online and still am just frustrated after following all the instructions of clean reinstall of drivers windows 10 and even making sure to force the game to use the card not the chip in the computer... PLEASE i need help.

I have the NVIDIA GTX 1060 6gb graphics card now installed on my computer its the "superclocked" version and this is what my device config for sims 4 says .. any help?
Config.log4 KB
Jeanea15
9 years ago
My file is attached below. this is my first time using and downloading the sims any help would be more than amazing
DxDiag.txt23 KB
Anonymous
8 years ago
This is too old and out-of-date. I have a GPU and it seems to not like it. I have NVIDIA GTX 970. I also updated my drivers. Still get the same thing. I think the game is broken when it's free from Origin Access.
crinrict
Hero+
8 years ago
Hi @JonnyCrazyhound

please try the following things

See if it starts in Windowed Mode: https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode/

Turn off Origin In Game

If you have a dual graphics system, make sure the game runs on the card and not the chip

Uninstall and reinstall your graphics drivers

Rollback to earlier graphics dirvers

Test after each step
Anonymous
8 years ago
I was in the mood to play last night and got this error. I read through this whole thread and tried everything except an uninstall/reinstall of the TS4. None of it worked and I know my computer isn't the problem because I just built it this spring so its not outdated and TS4 worked on it a month ago.

After 3 hours of frustration last night and this morning the thing that fixed it for me after doing all that was turning off "game mode" in the win10 settings and starting the game in windowed mode on low settings. Once the game started I put the graphics back up to ultra and "windowed fullscreen". Fullscreen mode caused the error again. Don't know why but it doesn't like it.

I don't seem to have sound however but I think that's a problem with my tv or hdmi cable since I had that happen with another game yesterday.

So maybe in that list of things to do to fix it suggest starting the game in windowed mode on low graphics settings? Sometimes the fix is something small and simple.
Anonymous
8 years ago
I'm having the same problem, can someone help me? I've attached my dxdiag scan.
DxDiag.txt84 KB
crinrict
Hero+
8 years ago
Hi @adrainpelham

please try the following things

See if it starts in Windowed Mode: https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode/

Turn off Origin In Game

~~If you have a dual graphics system, make sure the game runs on the card and not the chip~~

Uninstall and reinstall your graphics drivers

Rollback to earlier graphics dirvers

Right click on the game in Origin and press repair game

Test after each step
Anonymous
8 years ago
None of these worked. I don't understand what happened!
crinrict
Hero+
8 years ago
Did it ever work on this computer ?
Anonymous
8 years ago
hello i see you are still responding to these requests. here's what i did. i downloaded the holiday bundle and now my game isn't working I have dual graphics cards and set my NVIDIA GeForce GTX 965M to be the one to run the sims 4. it ran just fine on my Intel card too for several days. I bought it on the black friday sale. not sure whats going on here's my dxdiag maybe you can help me please?
DxDiag.txt77 KB
nerdling24601
8 years ago
I'm getting the same issue now and nothing in this thread has worked, although the problem didn't start until the most recent update to Origin. The game and another game that is having similar issues worked fine a week ago and are broken now.
CMeki
Hero (Retired)
8 years ago
@nerdling24601
Please post a dxdiag! 🙂
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@AndThePickles
Hopefully you got your game to work, but otherwise your graphics drivers are old on both your chip and the nvidia card, try updating them!
summerofsun
7 years ago
Hi there! I am tring to run the Sims on my old computer. I am getting the video card error as well. I have done everything and am starting to wonder if my computer is just to old. let me know what you think, thank you!
DxDiag.txt44 KB