Hi, I haven't played in a few months, when I went to launch the game, it would show running but crash right back to the EA app. I have restarted my computer, uninstalled / reinstalled EA, Steam and the sims 4. Nothing is working! I need help to get this resolved please!!
Hi, Im having the same exact issue, I dont even have CC or Mods and the same thing is happening to me and my PC is new and I have done everything and nothing is working but alot of people on tik tok were having the same issue since late april and may 1.
New pc does not mean powerful enough pc. Check your system info and device manager. Make sure your graphics card is capable. Make sure you have enough room on your pc. Really would have to know more details to even guess. You can also go into your control panel and open up windows tools. Go into event viewer and look through Windows Logs and Application and Services Logs. This is generally how I can get some idea of what is happening when all else fails. Most stuff will make no sense but if you know what time you tried to load the sims, you can check the logs and hopefully find a clue. Don't let all the stuff in there dissuade you. Mainly focus on Windows logs/Applications and Applications and Service logs/Hardware events. Generally you should be able to find something and then go from there.
So you mention EA app and Steam. If you own the game through Steam I would think you would only be launching the Steam app and if having problems research if from there. If you own the game through EA then you would only use the EA app. To my knowledge you cannot combine the two. That is all I have with what information you gave.
I bought everything through steam but when I would load the game, EA would always pop back up. Figured it would be a EA issue. The game will start the little load screen then it goes to running then back to the play button. I've looked online and did everything that was said. Uninstalled / reinstalled steam, restarted computer, uninstalled / installed the game and nothing. I have never had this issue in the 4 years I've had the game. Maybe steam support would help?
Update: Tried going to contact steam and they said to contact EA so...here I am again lol
I run the game through steam and have one DLC in steam that I got free from buying Sims 2 Legacy on Steam and most of my DLC I have bought on the EA app. I usually launch the game either from the Steam app or the desktop shortcut Steam created and it works fine. When I had issues with Sims 4 in the past I reinstalled Windows and uninstalled OneDrive and it helped.
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