After I'd started playing Sims 4 I had to upgrade my Origin account and choose a new user name. Now I can't access my Sims 4 game because I have already used the product code and it won't let me input it again.
How do I resolve this???
You may be logged into the incorrect Origin account. Once a game is registered, the code can't be used again (and Origin shouldn't ask you for the code again, if you're in the correct account).
Try logging into Origin with any other email addresses you might have. If you're still running into trouble, EA Support should be able to help you figure out where your game went: http://help.ea.com/uk/contact-us/new/
I restarted my computer. I logged in here: https://www.thesims.com and I looked for the download button and there was none. Is this the problem you had?
Hi @frankensoph
you'll need to download the Origin client here: http://origin.com/download then login with the account you own the game on
You should then find the game in your game library to download
Community Manager
