Unsupported video card issue

Hello! I'm having an issue with my games in general, but I think the Sims may have just given me a clue as to what it is. I have an error message telling me about 'unsupported video card'. 

When I go into my device manager, I can see that both my AMD and Nvidia drivers are disabled. When I try to enable them, they show with a little triangular yellow warning sign (my print screen function now no longer works for mysterious reasons). Re-starting the computer does not make the little yellow warning sign go away - I'm not sure what the next step is from there. The config.log confirms that my laptop is not using either of my graphics cards (?) for some reason, but unsure how to fix it or if there is another underlying issue...

Please find attached my Dxdiag and config.log under the screenshot.

Many thanks in advance for your help.

=== Graphics device info ===
Number:          0
Name (driver):   Microsoft Basic Render Driver
Name (database): Microsoft Basic Render Driver [Found: 1, Supported: 0]
Vendor:          Microsoft
Chipset:         Vendor: 1414, Device: 008c, Board: 00000000, Chipset: 0000
Driver:          , Version: 10.0.26100.1150, GUID: 713D08C6-E0B7-11EF-9F5F-806E6F6E6963
Driver version:  1150
Monitor:         \\.\DISPLAY1
Texture memory:  1944MB
Vertex program:  5.0
Pixel program:   5.0
Hardware TnL:    1
Opt. features:   
=== Options ===