Forum Discussion

Re: Sims 4 saved game got DELETED after updating Origin

Do you have any software like OneDrive running that might be copying the files to a different location?

10 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago

    hi , how can i get my things back on the sims it got deleted when it updated please help me.

  • Anonymous's avatar
    Anonymous
    8 years ago
    I went to play my game tonight after updating origin and all my Sims data is gone. My saves folder is empty, families and houses I download from the exchange are gone. The game is making me start brand new like the first time I played it. I have no mods. I had this family from day 1. I really don't want to start a new one.... Please tell me there is a solid. Why would an update do this??
  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    Hi @FroznSolo

    just making sure that this is about Sims 4 ? As the Exchange is for Sims 3.

    Are you using oneDrive ? If so, did you check if you have a folder there ?

    Do you mean the local saves folder on your drive is empty or in game ?

  • Anonymous's avatar
    Anonymous
    8 years ago
    Sorry, yes it is sims 4. I meant the gallery., not the exchange.

    I do not use one drive, and it is the local saves folder is empty. It's as if the game was reinstalled and overwrote all of the data on my drive.
  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    Reinstalling usually doesn't delete the user files.

    Can you search your hard drive to see if you have another sims 4 folder somewhere ? Also check your trash.

  • Anonymous's avatar
    Anonymous
    8 years ago
    I have not tried searching yet. What keyword, just Sims?

    I did check my trash and not there either.
  • Anonymous's avatar
    Anonymous
    8 years ago

    So I did a search for "Sims 4" on my PC and found that I did in fact have a backup on OneDrive. My save files and other downloads from the gallery were there! I copied the data over to the Sims 4 folder in my documents/Electronic Arts/Sims4 folder and fired up my game. My Sims are back!!

    Thank you very much for the assistance!

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