Forum Discussion

Re: Sims 4 not working since update (June 2018 update)

Since the update my game loads to worlds... I click household to load, plumbob comes up like household is loading and it takes me back to world screen....I’ve tried for over 24 hours to get my game to load to no avail. I played it perfectly fine 2 hours before it updated. Very sad 😞

23 Replies

  • Anonymous's avatar
    Anonymous
    7 years ago

    The same issue has been happening to me as well I really hope there is a way to fix it  ive been restarting my computer even uninstalling the game and reinstalling it to see but nothing works so hopefully something might change and a miracle might happen

  • I've removed all my mods, including MCCC and the game still doesn't work.  I have no idea what to do, but this is obviously a widespread problem. Have EA mentioned doing anything about it?

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    Hi

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • Anonymous's avatar
    Anonymous
    7 years ago

    The exact same thing happened to me! I took some of my mods out and then it worked and took me all the way to my family, but I really love those mods and can’t really play without so I tried to add them back in and then the game wouldn’t even load at all after I opened it from Origin! I then deleted ALL of my mods, every single one and it still wouldn’t even open! Now I can’t play at all :/ and right before Seasons comes out too! 

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago
    Are you getting any error messages ? Did you try suggestion above as well as repairing your game ?
  • Anonymous's avatar
    Anonymous
    7 years ago

    No, I’m not getting any error messages. I just go to Origin and click play and it just gets stuck and frozen and when I click on the sims icon it says “application not responding.” I am not very tech savvy though and don’t want to play around and risk losing any of my saved games. I thought it was an issue with my mods but I removed all of them and it still didn’t work! 

  • I might have a TEMPORARY solution

    So my game came up with the error "Unable to load game: error code 3". I backed up my saves and mods folder and then I made a new sims 4 folder, and it started working again, but I went to turn script mods again (it turns off when you reset the game) and then my game stopped working again. It might have to do with the mods, all my custom content is working, just not my mods, which I love. I haven't figured out if it's just script mods or if it's all of them, but script mods definitely don't work.

  • I fixed mine I know you might not want to delete all of your cc in your mods folder but I was desperate so I thought it could work I deleted everything in the mods folder and now I can play my games again

  • kellyphillips's avatar
    kellyphillips
    7 years ago

    I think it's just script mods that aren't working because my custom content works fine with it, its only the mods

  • I've checked the list and most modders have already updated their mods after the seasons up date but are still not working and everything with the mods/CC and Sims itself

  • Anonymous's avatar
    Anonymous
    7 years ago

    I'm not sure I have dmed The Sims about it and still no reply. 

  • @cherrymilkcluband  @LeleGaming101


    Have you tried updating your graphics drivers and turning off Origin in-game?

    Finding devices and updating drivers on your PC
    https://help.ea.com/en-us/help/pc/finding-devices-and-updating-drivers/

    Turn off Origin In-Game:
    Open Origin, Select Origin > Application Settings > Origin In Game tab and click the on/off switch to disable Origin In Game. - This deactivates Origin In-Game, as it has been known to cause problems with games.

    Restart the computer, to help the computer refresh itself, and try the the game again.

    If you would like further help, please share your computer's information with us.
    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    You can attach the text file to your post or reply directly. (To attach a file click the browse button just above the Preview button, at the bottom of the message box.)

    With this information we can see if there's any hardware or driver issues.

  • amyhansonn's avatar
    amyhansonn
    7 years ago

    Amazing, this worked for me (turning off the origin in-game). Thankyou!

  • latrice211's avatar
    latrice211
    7 years ago

    make sure that you download the latest version of mccc 4.3 hotfix. it will fix your game completely because i was having the same issue

  • KylaaaM's avatar
    KylaaaM
    7 years ago

    That happened to me and I just had to take out mods and replace them with up to date ones. Like for MCCC etc. 

  • nichl33's avatar
    nichl33
    7 years ago

    mine is doing the exact same, how do i fix it???

  • 172e3cda0034987's avatar
    172e3cda0034987
    7 years ago

    @hannahamelia03

    Have you tried the suggested tips in the thread?

    Updating graphics drivers, turning off Origin In-game, a reset of the Sims 4 folder.

    How to find graphics drivers:
    Finding devices and updating drivers on your PC
    https://help.ea.com/en-us/help/pc/finding-devices-and-updating-drivers/


    Turn off Origin In-Game:
    Open Origin, Select Origin > Application Settings > Origin In Game tab and click the on/off switch to disable Origin In Game. - This deactivates Origin In-Game, as it has been known to cause problems with games.


    Restart the computer, to help the computer refresh itself, and try the the game again.


    If that doesn't work, try resetting Sims 4 - see the lin below for details:
    https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-not-working-since-update-June-2018-update/m-p/6877112#M115472

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago
    What have you tried yet ? There's several suggestions in this thread and tons of other threads in this forum.