Hello, i’ve reached out to EA multiple times now but have received nothing back. Every time I launch my Sims 4 game via EA it opens, loads and then kicks me out and takes me back to EA. I have had this problem for about a month now. I’ve tried everything I have taken all of my mods out and it still isn’t working. If anyone knows what to do please help me I’ve spent lots of money of this game and would really like to be able to play again.
shiningjs4u If you haven't already, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If that doesn't or didn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
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