Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Hi @iDeeDaBoss
your computer is a bit borderline for the game. CPU and RAM are minimal and the graphics chip is below minimum requirements.
Not sure if that has anything to do with the issue though.
Can you try playing in windowed mode and see if that works better ?
Also check for newer graphics drivers: https://downloadcenter.intel.com
I just put my game in windowed fullscreen & it worked for me! Thanks 👍🏽
Hello! The fix to this bug (if playing on windows) is to click on the windows button on your keyboard (without closing out of the game or map screen) and click on the game again to resume. its less a game bug more your pc is glitching out. i have this problem with other games where it trys to click on other programs opened behind the game. Hope this fixes your problem!
So I'm having the same issue with a portion of my screen not being able to click on on the right side of my screen. It only happens in my game and it only recently started. Ive tried repairing my game but nothing fixes it.
Hi there @rcross9472 ,
You might want to make sure you have the latest GPU (graphics card) drivers, otherwise the game misbehaves.
Additionally, if the above doesn't work, then try performing a clean boot before opening the game :3. It should help.
- Guide here: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
Do let me know how it goes ^_^.
Have a nice week ahead 🐱
Hello ^_^!
I'm sad to hear clean boot didn't work for you ☹️.
By any chance, do you have mods/custom content added or do you have the base game and its own DLCs? :3
@Rocket_TiaI’m having the same problem. A few months ago it started off with not being able to choose different swatches...now I can’t click on the load games on the new home screen. I can either use the big play button or new game. Which means I can’t play my other saves. I’m regretting updating at all now.
ETA: I tried the full screen window option and I was able to use the load games selection. I checked the swatches and it seems I can now select any that I want my sim to wear. Now I’ll check and see if the homes I couldn’t click on the far right are now accessible. But so far so good.
I did a bit of digging and found this:
Based on this, it's either Windows' notifications which mess up with Sims, or Origin's notifications.
Any of you had Windows notifications showing after booting Sims? The Origin notification should be probably the one where it mentions that you can use the interface.
Sadly, it did not happen to me to test more, but I can see other two possible solutions in case the previous ones did not help:
I'll think of more though.
PS: Glad to hear the fullscreen windowed trick worked for you, @SimmerMars ❤️ Thanks for sharing! :eahigh_file:
I'm struggling with this problem now. I'm on my mom's fixed computer playing on a friends profile. Here is my DxDiag
Hello, was wondering if you could help me with mine?
I have had the same issue for months now, even after purchasing new expansions, stuff, etc. Even doing the regular updates and it still appears
Thank you so much, I'll see if this works.
Hi. I have the same problem.
I attached the dxdiag file.
Thank you.
This 100% solved my problem! I read your comment and remembered seeing a notification the same size and in the same part of the screen I was having issues with, everytime I closed the game.
This time when I booted the game, I hit the windows key to minimize the game then cleared the notification. Reentered the game and problem solved.
Thank you so much for your insight.
The only game or application I have this issue with is the Sims.
Mine game does the same thing and has been for a very long time. I got a new computer and started fresh... same problem.
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