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Re: how do i get back all my data????

@LoveisLove767  Did you also uninstall Sims 4?  If not, your content should still be in your Sims 4 folder in Documents\Electronic Arts.  Please open the Sims 4 folder and look inside Saves, Tray, and Mods; let me know what's there.  If it helps, you can take a screenshot.

By the way, if you happened to move your TS4 folder out of Documents\EA for whatever reason, you can just put it back.  Make sure to remove the new one first.

20 Replies

  • LoveisLove767's avatar
    LoveisLove767
    6 years ago

     here's the mod folder opened, the mods opened from the sims 4 folder, and a copy of my sims 4 data............oh goodness, I'm so confused. what do I do? They're all in the sims 4 mods!

  • LoveisLove767's avatar
    LoveisLove767
    6 years ago

    All my data seems to be in place, but the game isn't accessing it........

  • LoveisLove767's avatar
    LoveisLove767
    6 years ago

    Oh God, I just remembered that it said INSTALLING Sims 4/ all that stuff. But I see the data in Sims 4??? I'm having a headache! How do i fix this freaking hot mess?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @LoveisLove767  I don't know about your Saves or Tray folders, but your Mods folder isn't in the correct place.  Above the list of mods in your screenshot, you can see that they're all in a Sims 4 folder located on your desktop, as in, the full path to the mods is This PC > Desktop > The Sims 4 > Mods.  The files you want to use in game need to be in Documents > Electronic Arts > The Sims 4.  Open those folders in succession, then copy the files from the desktop Sims 4 folder to the corresponding folders in Documents\Electronic Arts\The Sims 4.

  • LoveisLove767's avatar
    LoveisLove767
    6 years ago

    Oh, well, I can do that. As for my save tray, it seems to be intact....but I'll have to wait until tomorrow to give you screenshots. I need to get some rest. Thank you!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @LoveisLove767  Yes, it's the same issue with your saves as with your mods: they're in the Sims 4 folder on your desktop, not in Documents\Electronic Arts\The Sims 4\saves where they need to be.  Just move everything to the correct folder, and it should show up again.  You may want to move the mods and custom content first, in batches, so you can see whether they show up in-game before trying to play your saves again.

  • LoveisLove767's avatar
    LoveisLove767
    6 years ago

    Thanks! I did just that! However, there's one last issue.....after I did so, the game won't boot up. Origin will say it's running but nothing appears. Then again, I had to leave the house and shut of the computer, so maybe it was slow?....

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @LoveisLove767  I noticed in your earlier screenshots that you had copies of many (all?) of your subfolders in Mods.  Did you transfer the copies over too, or just the originals?  If the copies are in your Mods folder now, delete them; they'll be the ones labeled [something] - copy.

    If that doesn't help, get rid of the Sims 4 folder currently on your desktop, move the Sims 4 folder now in Documents\Electronic Arts to your desktop, and launch the game to create another clean folder.  Move your mods to the clean folder in batches, testing each time to make sure the game still loads and that the mods all appear as well.  Any batch that causes the game to freeze or hang needs to be split and tested again until you've found the problem file(s).

    Once your mods are confirmed as working, you can move over the contents of Tray, then test, then move Saves, and test again.

  • LoveisLove767's avatar
    LoveisLove767
    6 years ago

    I'm trying desperately to conpherend all of this. Again, I'm a compete computer noob. I moved all my saves and mods to the clean folders, in the appropriate subfiles. Exactly what copy do I move to the desktop? I'm so so confused. Again, it's all my fault, I'm hopeless with any and all technology

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @LoveisLove767  Okay, let's try this a different way.

    • Go into Documents\Electronic Arts, click on the words "The Sims 4," and change the name to "Backup"
    • Launch the game, get to the Main Menu, enable mods and custom content, and quit
    • Go into the Backup folder, open Mods, right-click on ONE of the folders inside Mods (one that doesn't have the word "copy" in the name), and select the option to Copy
    • Go into Documents\Electronic Arts\The Sims 4\Mods, right-click in the empty space, and select Paste
    • Back up one folder, to The Sims 4, and delete localthumbcache.package
    • Launch the game, start a new save (no need to spend much time on it; this is just for testing), and make sure the mods or cc items you just copied over work in-game
    • Repeat the three steps above for another subfolder inside Backup\Mods, and another, and another, until you've tested all of your mods and custom content

    If at any point, the game starts crashing, hanging, freezing, whatever, stop and let me know.

  • LoveisLove767's avatar
    LoveisLove767
    6 years ago

    I've gotten my saves to load! But not my mods. How do I properly move them to the mods folder?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @LoveisLove767  Are mods enabled in the game options?  Have you tried one subfolder at a time?  Some mods may be outdated, but a few at least should be working properly.

    If that doesn't help, please take another screenshot (the ones before were perfect) of the Mods folder inside Documents\Electronic Arts\The Sims 4.  I'll check back in a few hours.

  • LoveisLove767's avatar
    LoveisLove767
    6 years ago
    @puzzlezaddict I'll send a screenshot in just a minute But the game literally won't run. I click the tab and it just whisks me right to the origin store.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @LoveisLove767  Okay, has the game run at any point during this process?  When was the last time it did?  If you can, backtrack and restore your Sims 4 folder to what it was when the game ran.  If you can't or aren't sure what you did, that's fine; just let me know and we can start again.

  • LoveisLove767's avatar
    LoveisLove767
    6 years ago

    It was not on at the time. How can I backtrack and restore the folder for when the game ran? I'm curious about that. Srry this is taking so long, by the way.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @LoveisLove767  It's fine.  Just rename the Sims 4 folder in Documents\Electronic Arts to "Backup 2."  Let me know if the game runs.  You won't have your saves or anything, but the important question is whether it opens at all.

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