Re: Game randomly crashing HELP

HI! @puzzlezaddict 

I tried this and it crashed almost instantly after loading into world

@Magi_al_Moose  Please try playing with your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

If that doesn't help, please try playing in a clean boot, still while offline:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

If that doesn't help either, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent attempt to play Sims 4, specifically in the clean boot.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

@puzzlezaddict 

I tried clean and rebooting my computer offline and faced the same issues. After looking through perfmon /rel an hour later, I saw no errors for today. However, there was an informational event don't know if that's related. However, I noticed that two crashes had CTF loader issues. I'll copy it here just in case.

Another thing I'm willing to do is factory resetting my PC at this point. Would that solve any of these issues?

Source
CTF Loader

Summary
Stopped working

Date
‎10/‎23/‎2024 3:13 PM

Status
Report sent

Description
Faulting Application Path: C:\Windows\System32\ctfmon.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: ctfmon.exe
Application Version: 10.0.22621.1
Application Timestamp: f4b8fb49
Fault Module Name: InputService.dll
Fault Module Version: 10.0.22621.4317
Fault Module Timestamp: be3e1784
Exception Code: 00000675
Exception Offset: 00000000000dc874
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 3731
Additional Information 2: 373121ab4df426a8e517e129e4c245a5
Additional Information 3: 050e
Additional Information 4: 050eb1ac133ab9309981c23211dd6771

Extra information about the problem
Bucket ID: 5464c8515fc15c44e562ebfe9688fe51 (1541053501193911889)

@Magi_al_Moose  The CTF Loader is a part of Windows, and the event would only be relevant if it happened while you were trying to play Sims 4.  In that case, a repair install would be much less drastic than a factory reset and would address most Windows-related issues, so I'd try that first.

https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/

If the problem here is software, then a repair install could help, and a factory reset would probably help, except that you might reinstall whatever driver or program is causing the crashes.  However, if your game is crashing and NOT producing any errors in the Reliability Monitor, that suggests a hardware issue, for example an overheating processor or graphics card.  (That's just one example among many.)  A factory reset wouldn't do much of anything in that case.

If you'd like to check your components' temperatures, please download hwinfo, which is free and very thorough.  Restart your computer, open hwinfo, select "sensors only," and let it run while you play.  After you're done, or the game crashes, you can check the core CPU and GPU temperatures.  Of interest would be the maximums since silicon cools quickly when not under load.

@puzzlezaddict 

I did everything. My pc temperatures are all good nothing that looked concerning. I'm considering putting in an extra fan just in case. However, I don't have this issue on my other games only the Sims. 

@puzzlezaddict 

Okay so I finally got another error happening in perfmon /rel a couple hours before my sims game was launched and crashed. I added it here.

Description
Faulting Application Path: C:\Windows\System32\taskhostw.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: taskhostw.exe
Application Version: 10.0.22621.3810
Application Timestamp: 32b165e7
Fault Module Name: StackHash_386e
Fault Module Version: 10.0.22621.4317
Fault Module Timestamp: f9f266e7
Exception Code: c0000374
Exception Offset: PCH_37_FROM_ntdll+0x00000000000A0C24
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 386e
Additional Information 2: 386e2c23a9374e63130edca6618df77b
Additional Information 3: 29d0
Additional Information 4: 29d04f80645a2b9c34a38aaaca168f03

Extra information about the problem
Bucket ID: f57326b9769e06093fc0d7757de483c5 (2288065510327485381)

@Magi_al_Moose  Did you do the repair install as well?  I ask because this error is from a component of Windows, not anything else, and it shouldn't be happening.  I'm not actually sure how serious it is, but I'd suggest keeping an eye on the Reliability Monitor for a while to see whether this happens again.

For the Sims 4 issue, please create a new admin Windows account and try playing there.  Make it local, as in, don't link it to a Microsoft account or any email address at all.  You'll be able to launch the game without reinstalling anything, but your saves and other user data won't be available.  That's fine and can be addressed later if necessary.