Re: game won't start (de4ee14f:29f00e76:00000000:4b0d852b)
@sylverwolf99135 Your dxdiag does list a few Windows errors that you'll want to clean up. Please run a couple of basic checks on your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Before you go all the way to the nuclear option (resetting your laptop), try playing in a clean admin Windows account. If there's a permissions problem in your current account, particularly in the Documents folder or one of its subfolders, that could block Sims 4 from launching. But a new account won't have that issue since it would have its own freshly created Documents. Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use. You'll be able to sign into Origin and won't need to redownload anything.
