@steamycoffe What kind of install is this: Origin, Steam, or something else? Please also run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
I installed my game via Origin.
Here's my dxdiag 🙂
Your graphics driver is more than 4 years old. Please visit nvidia.com to upgrade. Then test the game.
It helped out a bit, actually. My computer isn't crashing anymore and that black background isn't there so thanks a lot! But now the game crashes at the same spot all the time, when loading to cas and when entering the menu to choose a world. I deleted my files since maybe they might be corrupt but i didn't help.
@steamycoffe When you say you deleted your files, do you mean the Sims 4 folder in Documents\Electronic Arts? If not, please move that folder to the desktop and test the game. You don't need to delete the folder or its contents; moving it will prevent the game from loading that data.
If that doesn't help, please clear Origin's cache:
https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
and repair the game: open your Origin game library, right-click on the Sims 4 icon, and select Repair. Then try to play again.
If you get another crash, please post a new dxdiag.
I deleted my saved file, sorry if I wasn't clear with that. But I attempted everything you told me to do: I moved my folder to my desktop, tested the game and it crashed. Then I tried removing the Origin's cache and repairing the game and I could play for a while, I even made a family and all but then, soon after I entered the lot with my family, the game crashed again. I repaired the game again (idk, just in case) but it crashed again ;_;
So here's my new dxdiag
@steamycoffe Please run a couple of basic checks of your Windows system files. Here's how:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Disable Game Mode and Game Bar as well, both listed under Windows Settings > Gaming.
If that doesn't help, please do a clean uninstall and reinstall of the Nvidia graphics driver. Here's how:
But instead of using the latest Nvidia driver, try one from April or May. You can find slightly older drivers here:
Before answering, I have to say sorry. I had to go somewhere where there was no Wi-Fi. Sorry for not having answered.
But now I'm back and I tried all the PowerShell things and this is the message I got. I'll do the others things you told me to do.
Ok so I tried uninstalling my graphics driver and installing those you told me. I tried first with the April one and it crashed, but I was able to play for like 15 minutes. Then I did the same thing: I uninstalled it and replaced it with the May one, I played for a while, and then, after I clicked a random townie, it crashed again after playing for 30 minutes or so. What should I do?
@steamycoffe Don't worry about the late reply. However, since it's been a little while, I'd like to see a new dxdiag.
Please also upload a crash dump. Click Windows key-R and copy and paste this:
%LocalAppData%\CrashDumps
When you enter, you'll see a list of .dmp files. If one of them is from Sims 4 or Origin, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here. If you see a crash dump that was written at exactly the time the game crashed, I'd like that too. But in either case, please only upload files from after we started troubleshooting here.
If there is no Sims 4 .dmp file, you can enable them:
I have the new dxdiag and the crash dump. It didn't appear at first but I did what you told me: I opened the game and waited until it crashed.
Here is the crash dump and also the dxdiag. https://drive.google.com/drive/folders/1V_Rk7gZ_5emYhN5HnqYU7xBr6zN-SPp7?usp=sharing
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