@harithkentut Please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Please also let me know if you've made any changes or added any content at all, for example downloading mods or editing a file for better graphics options.
hi! here are my system info 🙂 i also attached my display infos
@harithkentut Please save the entire dxdiag as a text file and attach that file to a post here. The screenshots don't have nearly enough information by themselves.
sorry for the misunderstanding, heres the file!
@harithkentut Unfortunately, your computer's processor and integrated graphics chip are so old that I'm not sure this issue is fixable. It's less about the age of the chip than the fact that it hasn't received driver support in almost a decade. The newest driver I could find for the processor is from 2013. That's still worth trying, since it's three years newer than the driver you currently have installed; I'm just saying it might not help here.
First, please run a couple of basic checks of your Windows system files. Your dxdiag lists a few Windows errors that should be cleaned up.
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Next, download the fourth driver on the list here:
https://www.catalog.update.microsoft.com/Search.aspx?q=g41%20express%20chipset
It's specifically listed as a driver for the Intel G41 Express Chipset, which is your graphics chip, it lists Windows 10, and it's 9.2 MB in size. If you get an error when trying to install this driver, try the one with the same name that's 6.0 MB in size instead. Either way, restart your computer after installing the driver and before trying to play.
But like I said, I'm not confident this is going to help with Sims 4. Even the 2013 driver is older than the game and may not be compatible.
alright, ill see how it goes. thank you so much for replying i appreciate your help!
i did the sfc scan and this is what popped up
update, i tried everything and sadly it didnt work. thanks for trying to help anyway i appreciate it!
@harithkentut The results from sfc are because you added more letters to the end of the command:
sfc /scannowsfc
So it's best to run it again without that extra sfc. But that's just for the overall health of your system; I doubt it will help with Sims 4. Sorry I can't offer anything better.
If you're ever in the market for a new computer that would run Sims 4, feel free to start a thread here asking for advice.
Community Manager
